Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 41 107 published reviews
5 26k 63% 4 6 502 16% 3 2 800 7% 2 1 752 4% 1 4 082 10%

Summary of reviews

Customers consistently praise fast and reliable delivery, with many noting swift shipping, well-packaged parcels, and accurate delivery timelines that meet expectations. They highlight a broad, affordable selection of figurines and a straightforward ordering process, with items arriving as described and in good condition. Positive reports also emphasize helpful customer service, prompt communication, and a solid value-to-price relationship across multiple orders. Overall, the store is viewed as dependable for timely shipments, extensive stock, and responsive support.

All reviews

F
Filippo O.
Rating: 5 out of 5
following a purchase from 02/04/2026
qwerty
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Joost B.
Rating: 1 out of 5
following a purchase from 28/08/2026
Delivery took almost 2 weeks, really too long ha!
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Response from 1001hobbies
Dear Joost,

We are sorry to hear that the delivery took longer than expected. We do everything we can to process all our orders quickly and efficiently, and we greatly appreciate your feedback.

If you have any questions or comments, please do not hesitate to contact us via email at [email protected]. We are happy to assist you further.

Best regards,
The team at 1001hobbies
R
R V.
Rating: 5 out of 5
following a purchase from 05/09/2026
Delivered as agreed, with a good tracking system.
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Jean-Louis V.
Rating: 5 out of 5
following a purchase from 06/09/2026
very well
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Raphael M.
Rating: 5 out of 5
following a purchase from 05/09/2026
Perfect in my expectations
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Thierry V.
Rating: 5 out of 5
following a purchase from 30/08/2026
perfect
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Ingmar Z.
Rating: 5 out of 5
following a purchase from 03/09/2026
everything is great
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Jean Philippe D.
Rating: 5 out of 5
following a purchase from 06/09/2026
Very good !
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David M.
Rating: 5 out of 5
following a purchase from 06/09/2026
Plenty of choice, fast delivery, nothing to say, don't change anything
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Nerea P.
Rating: 1 out of 5
following a purchase from 06/09/2026
I have neither received the order, nor do they respond to emails... The phone does not answer calls, only an answering machine that says to send an email... Anyway..
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Response from 1001hobbies
Dear Nerea:

We deeply regret that you have not received your order and that you have had difficulties contacting us. Your experience is important to us and we want to help you resolve this issue as soon as possible. We invite you to contact our team by email at [email protected] so that we can process your request more effectively.

Sincerely,
The 1001hobbies team
J
Jim A.
Rating: 5 out of 5
following a purchase from 05/09/2026
Fast delivery and good products!!!
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Rossano G.
Rating: 5 out of 5
following a purchase from 05/09/2026
Great model shop well stocked at reasonable prices, fast shipping!!
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Jose Luis F.
Rating: 5 out of 5
following a purchase from 06/09/2026
Fast delivery, well packaged
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Roeland K.
Rating: 4 out of 5
following a purchase from 30/08/2026
Well done, despite my many changes. You have to pay attention to what kind of product you buy in terms of languages and make sure that the delivery date is not months in the future.
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Luis Javier C.
Rating: 5 out of 5
following a purchase from 05/09/2026
Everything perfect
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Aurora M.
Rating: 1 out of 5
following a purchase from 22/06/2026
Item was sent to the wrong pick-up point, in a completely different part of the country. Tried to contact them twice about this, but no answer. If I could give 0 stars, I would.
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Response from 1001hobbies
Dear Aurora,

We are sorry to hear that your order was sent to the wrong pick-up point and that you did not receive a response to your messages. We greatly appreciate your comments and would like to help you resolve this issue.

Please contact us via our customer service at [email protected], so we can find a solution together.

Best regards,
The team at 1001hobbies
C
Caroline P.
Rating: 1 out of 5
following a purchase from 19/01/2026
8 months of waiting to receive my order...
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Response from 1001hobbies
Hello Caroline,

We are sincerely sorry to hear that your experience with our store did not meet your expectations. We understand how frustrating this can be and we would like to invite you to contact us directly by email at [email protected] so we can resolve this issue together.

Best regards,
The 1001hobbies team
L
Laurent P.
Rating: 3 out of 5
following a purchase from 28/08/2026
Simple purchase of 3 pots of Humbrol paint, out of the 3 the red color is clumped, unusable. I tried to dilute it with a little white spirits in vain...
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Maurizio Oscar C.
Rating: 1 out of 5
following a purchase from 24/07/2026
After 53 days from the order, besides not having received the items, I do not know where the shipment is!
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Response from 1001hobbies
Dear Maurizio Oscar,

We are sorry to learn that you have not received the ordered product. Your opinion is important to us, and we want to help you resolve this issue. We invite you to contact our customer service at [email protected] for assistance and further clarification.

We remain at your disposal for any other needs.

Best regards,
The 1001hobbies team
J
Joel G.
Rating: 1 out of 5
following a purchase from 16/08/2026
I have not received my order, I hope for news or I will have to claim through American Express to recover my money
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Response from 1001hobbies
Hello, Joël,

We deeply regret that you have not received your order of the «Pilatus PC-12». We thank you for informing us and invite you to contact our customer service by email at [email protected] so that we can help you resolve this issue.

We are at your disposal for any other questions you may have.

Best regards,
The 1001hobbies team
P
Philippe C.
Rating: 5 out of 5
following a purchase from 19/08/2026
Good experience. Shipping a bit long.
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Kasper K.
Rating: 1 out of 5
following a purchase from 04/12/2025
Absolute trash company, never delivered my order, stopped responding to emails. Had to get a charge back through my bank
Response from 1001hobbies
Dear Kasper,

I am truly sorry to hear about your experience and the frustration it has caused you. We strive to provide excellent service and I would like to look into this matter further. Please reach out to us directly through our customer service at [email protected] so we can assist you personally.

Best regards,
The 1001hobbies Team
G
Gian Piero P.
Rating: 5 out of 5
following a purchase from 03/09/2026
Great seriousness and a reasonable pricing policy and fast average deliveries, I would improve the packaging with bubble wrap since the boxes are tossed around too much by the couriers.
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Will G.
Rating: 5 out of 5
following a purchase from 04/08/2026
Will be back again soon if I ever need to order overseas again! THANK YOU!!!
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Alejandro A.
Rating: 5 out of 5
following a purchase from 03/09/2026
Perfect
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Yan-Cedric J.
Rating: 5 out of 5
following a purchase from 20/07/2026
All good...
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Laurent S.
Rating: 5 out of 5
following a purchase from 30/06/2026
Order delivered on time
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Jeff C.
Rating: 5 out of 5
following a purchase from 27/08/2026
Easy app to navigate and search
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Guillaume G.
Rating: 5 out of 5
following a purchase from 30/08/2026
Very good, no surprises, reliable and deadlines respected
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Alexandre P.
Rating: 5 out of 5
following a purchase from 23/08/2026
Perfectly packaged, I recommend this site
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Timothy J.
Rating: 1 out of 5
following a purchase from 03/09/2026
They sent me a small envelope with a picture card of a kite and not the kite itself. I have shown photos of the package and the weight and size show that I did not receive a kite. But they charged me for a kite and won't refund me. You can't fit a kite in an A5 envelope! Even with evidence of the size and weight of the parcel being a few grams they company won't give me a refund. I have purchased many kites over the years but my first experience with this company means I will never used them again?
Response from 1001hobbies
Hello Timothy,

Thank you for sharing your feedback with us. We understand your frustration regarding the issue with your order. We want to get this resolved for you, so please reach out to our customer service team at 1001hobbies.co.uk and we'll be happy to find a solution for you.

Warm regards,
The 1001hobbies Team
L
Luke R.
Rating: 5 out of 5
following a purchase from 30/08/2026
Great product ata fair price, delivered on time and packaged well. I was kept informed throughout the process and have already started filling my basket for my next order. I highly recommend 1001 Hobbies and am 100% satisfied with my purchase and the service I received.
B
Benjamin V.
Rating: 1 out of 5
following a purchase from 27/08/2026
Hello, I have not received my package and I have no news regarding a new shipment!
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Response from 1001hobbies
Hello Benjamin,

We are sincerely sorry to hear that you have not received your package and that you have not had any news regarding a new shipment.

We invite you to contact us by email at [email protected] so that we can find a solution together.

Best regards,
The 1001hobbies team.
D
Daniele B.
Rating: 1 out of 5
following a purchase from 03/09/2026
I have not yet received my order and I do not know the reason! Very disappointing, although I believe it may be a problem with the carrier.
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Response from 1001hobbies
Dear Daniele,

We are truly sorry to hear that you have not yet received your order and we understand your frustration. We invite you to contact our customer service via email at [email protected] so that we can check the situation with the courier and find a solution together.

Thank you for your patience and understanding.

Best regards,
The 1001hobbies team
F
Francesco R.
Rating: 5 out of 5
following a purchase from 30/08/2026
The order arrived with two separate shipments but everything arrived in perfect condition, thank you.
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Szozda R.
Rating: 1 out of 5
following a purchase from 30/08/2026
After more than 10 days I still have not received my order.
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Response from 1001hobbies
Good day,

we are sorry that you have not received your order after more than 10 days. We apologize for the inconvenience caused.

Please contact us at [email protected] so that we can check your order and assist you further.

Best regards,
1001hobbies
D
Didier L.
Rating: 5 out of 5
following a purchase from 03/09/2026
Fast and efficient service
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Shami D.
Rating: 5 out of 5
following a purchase from 03/09/2026
Perfect article & very well packaged. Fast & serious seller, I highly recommend!
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Wesley N.
Rating: 5 out of 5
following a purchase from 02/09/2026
Would defo use again, order came super quick and well packaged
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Wilfried H.
Rating: 5 out of 5
following a purchase from 02/09/2026
Package delivered very quickly. Well packaged.
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