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P
Rating: 5 out of 5
Order received quickly and well packaged and in accordance with what I bought.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 41 106 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with many noting swift shipping, well-packaged parcels, and accurate delivery timelines that meet expectations. They highlight a broad, affordable selection of figurines and a straightforward ordering process, with items arriving as described and in good condition. Positive reports also emphasize helpful customer service, prompt communication, and a solid value-to-price relationship across multiple orders. Overall, the store is viewed as dependable for timely shipments, extensive stock, and responsive support.
All reviews
G
Rating: 2 out of 5
Still not received!
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Response from 1001hobbies
Dear Giovanni,
We sincerely regret to hear that you still have not received your order. Our apologies for this situation.
To check the status of your delivery and find an appropriate solution as soon as possible, we invite you to contact our customer service directly at the following email address:
[email protected]
Our team can then review your case and take the necessary steps to provide you with an appropriate solution.
We thank you for your understanding and remain at your disposal.
We wish you a nice day.
Best regards,
The 1001Hobbies team
We sincerely regret to hear that you still have not received your order. Our apologies for this situation.
To check the status of your delivery and find an appropriate solution as soon as possible, we invite you to contact our customer service directly at the following email address:
[email protected]
Our team can then review your case and take the necessary steps to provide you with an appropriate solution.
We thank you for your understanding and remain at your disposal.
We wish you a nice day.
Best regards,
The 1001Hobbies team
P
Rating: 5 out of 5
hyper-detailed figurines but an assembly plan would not be superfluous for the most complicated ones
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M
Rating: 5 out of 5
Very good product. Price / performance very good. Fast delivery.
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G
Rating: 4 out of 5
Thanks
R
Rating: 5 out of 5
Fast shipping and my item perfectly fine.
M
Rating: 1 out of 5
Very bad. I had to wait more than two weeks for a few jars of paint and a brush. That is really way too long. While tracking the package, I saw for about a week that it would be delivered tomorrow. After inquiring with 1001hobbies, I was advised to be a little more patient. So I will not order here anymore.
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Response from 1001hobbies
Dear Michael,
We sincerely apologize for reading your response and we deeply regret the long delivery time and the inconveniences you experienced while tracking your order.
We fully understand your dissatisfaction, especially since the tracking information indicated multiple times that your order would be delivered the next day, while it ultimately took an exceptionally long time before you received your order.
To review your case again, provide you with the necessary explanation regarding this situation, and offer you a commercial compensation, we invite you to contact our customer service directly at the following email address:
[email protected]
Our team can then take a closer look at your situation and take the necessary steps to provide you with an appropriate solution.
We sincerely regret this experience and hope to get in touch with you to assist you satisfactorily.
We thank you for your understanding and wish you a pleasant further day.
Best regards,
The 1001Hobbies team
We sincerely apologize for reading your response and we deeply regret the long delivery time and the inconveniences you experienced while tracking your order.
We fully understand your dissatisfaction, especially since the tracking information indicated multiple times that your order would be delivered the next day, while it ultimately took an exceptionally long time before you received your order.
To review your case again, provide you with the necessary explanation regarding this situation, and offer you a commercial compensation, we invite you to contact our customer service directly at the following email address:
[email protected]
Our team can then take a closer look at your situation and take the necessary steps to provide you with an appropriate solution.
We sincerely regret this experience and hope to get in touch with you to assist you satisfactorily.
We thank you for your understanding and wish you a pleasant further day.
Best regards,
The 1001Hobbies team
F
Rating: 5 out of 5
Fast shipping & quality packaging.
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A
Rating: 5 out of 5
This evaluation is in gratitude to Mrs. Annie, as I had problems caused by La Poste and Colissimo (responsible for the shipment of the order and it was disastrous) and Mrs. Annie was the one who truly solved it for me. I recommend that the shipment of orders be carried out by serious companies and that the company responsible for delivery in the customer's country informs them, in case of any problem, where their shipment is located for pickup. Thank you very much Mrs. Annie. That said, I will continue to consider 1001 hobbies for future purchases. Very accessible quality-price relationship.
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M
Rating: 5 out of 5
Perfect!
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C
Rating: 5 out of 5
super pro 5/5 price, order assistance, packaging, delivery times and superb eduard kits great class thank you claude
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F
Rating: 1 out of 5
I received the wrong order, I have already reported it but they were going to check it, but I don't know when.
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Response from 1001hobbies
Dear Frieda,
We sincerely regret to hear that you received an order that does not match the order you placed. Our apologies for this incident.
We also understand your concern about the lack of clarity regarding the processing time of your request.
To ensure that our customer service can review your case again and take the necessary actions as soon as possible, we invite you to contact us directly at the following email address:
[email protected]
Our team can then check the progress of your request and provide you with the necessary information regarding the further handling of your case.
We thank you for your understanding and remain at your disposal.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
We sincerely regret to hear that you received an order that does not match the order you placed. Our apologies for this incident.
We also understand your concern about the lack of clarity regarding the processing time of your request.
To ensure that our customer service can review your case again and take the necessary actions as soon as possible, we invite you to contact us directly at the following email address:
[email protected]
Our team can then check the progress of your request and provide you with the necessary information regarding the further handling of your case.
We thank you for your understanding and remain at your disposal.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
M
Rating: 5 out of 5
Fast delivery and great price
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A
Rating: 5 out of 5
Perfect, fast and serious, thank you!
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D
Rating: 5 out of 5
Fast and fluid communication. Great catalog of items
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S
Rating: 5 out of 5
I found something that was nowhere else online and the ordering process was great. Would gladly do it again.
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G
Rating: 5 out of 5
everything is perfect
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M
Rating: 2 out of 5
Received a much smaller model airplane than ordered, 1/200 instead of 1/61 and then had to pay for the return shipping myself.
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Response from 1001hobbies
Dear Michel,
We sincerely regret to hear that you received a model airplane with a different scale than the scale you ordered, and that you also had to pay for the return shipping yourself.
We fully understand your dissatisfaction with this situation and offer you our sincere apologies for this incident.
To ensure that our customer service can handle your case and take the necessary actions, we invite you to contact us directly at the following email address:
[email protected]
Our team can then review your situation and provide you with an appropriate solution as soon as possible.
We thank you for your understanding and remain at your disposal.
We wish you a pleasant day ahead.
Best regards,
The 1001Hobbies team
We sincerely regret to hear that you received a model airplane with a different scale than the scale you ordered, and that you also had to pay for the return shipping yourself.
We fully understand your dissatisfaction with this situation and offer you our sincere apologies for this incident.
To ensure that our customer service can handle your case and take the necessary actions, we invite you to contact us directly at the following email address:
[email protected]
Our team can then review your situation and provide you with an appropriate solution as soon as possible.
We thank you for your understanding and remain at your disposal.
We wish you a pleasant day ahead.
Best regards,
The 1001Hobbies team
P
Rating: 5 out of 5
Very fast delivery, models very well packaged, in line with my expectations
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G
Rating: 1 out of 5
Hello, dissatisfied because I did not receive the correct item, which I have already reported and no response yet...
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Response from 1001hobbies
Hello Gioacchino,
We are sincerely sorry to learn that you did not receive the correct switch corresponding to your order.
In order for us to process your request and do what is necessary as soon as possible, we invite you to contact our customer service directly at the following address:
[email protected]
We thank you for your understanding and remain at your disposal to find an appropriate solution.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
We are sincerely sorry to learn that you did not receive the correct switch corresponding to your order.
In order for us to process your request and do what is necessary as soon as possible, we invite you to contact our customer service directly at the following address:
[email protected]
We thank you for your understanding and remain at your disposal to find an appropriate solution.
We wish you an excellent day.
Best regards,
The 1001Hobbies team
L
Rating: 5 out of 5
Received my package in a week. I have ordered several items from 1001hobbies and I am never disappointed.
Response from 1001hobbies
Dear Lauren,
Thank you so much for your kind words! We are thrilled to hear that you have consistently enjoyed your experiences with us and that your package arrived promptly. Your satisfaction means the world to us.
Warm regards,
The 1001hobbies Team
Thank you so much for your kind words! We are thrilled to hear that you have consistently enjoyed your experiences with us and that your package arrived promptly. Your satisfaction means the world to us.
Warm regards,
The 1001hobbies Team
M
Rating: 5 out of 5
Perfect ordering process...would love to do it again
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J
Rating: 5 out of 5
Very satisfied, delivered on time and not expensive compared to others
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S
Rating: 5 out of 5
A bit of delay due to product supply. But the customer is well informed. After that, it is an ultra-fast delivery. So everything is going very well! A satisfied customer
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Response from 1001hobbies
Hello Sebastien,
We warmly thank you for your positive feedback. We are delighted to know that you are satisfied with your experience, despite the slight supply delay. Your understanding and trust in our services mean a lot to us.
Best regards,
The 1001hobbies team
We warmly thank you for your positive feedback. We are delighted to know that you are satisfied with your experience, despite the slight supply delay. Your understanding and trust in our services mean a lot to us.
Best regards,
The 1001hobbies team
M
Rating: 5 out of 5
I was worried about receiving my preorder because I saw quite a few bad reviews but I got my item earlier than expected and I’m very happy with my purchase
Response from 1001hobbies
Hello Melanie,
Thank you so much for sharing your positive experience! We're thrilled to hear that your preorder arrived earlier than expected and that you are happy with your purchase. Your satisfaction means the world to us!
Best regards,
The 1001hobbies Team
Thank you so much for sharing your positive experience! We're thrilled to hear that your preorder arrived earlier than expected and that you are happy with your purchase. Your satisfaction means the world to us!
Best regards,
The 1001hobbies Team
R
Rating: 5 out of 5
Nickel
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L
Rating: 5 out of 5
Great seller
J
Rating: 1 out of 5
Hello,
We sincerely regret the difficulties you have encountered in contacting us and the lack of response to your messages. We understand your disappointment and regret the inconvenience caused.
We invite you to contact us at [email protected] so that we can review your request and assist you.
Best regards,
1001hobbies
Translated reviews
We sincerely regret the difficulties you have encountered in contacting us and the lack of response to your messages. We understand your disappointment and regret the inconvenience caused.
We invite you to contact us at [email protected] so that we can review your request and assist you.
Best regards,
1001hobbies
Response from 1001hobbies
Hello,
We sincerely regret the difficulties you have encountered in contacting us and the lack of response to your messages. We understand your disappointment and regret the inconvenience caused.
We invite you to contact us at [email protected] so that we can review your request and assist you.
Best regards,
1001hobbies
We sincerely regret the difficulties you have encountered in contacting us and the lack of response to your messages. We understand your disappointment and regret the inconvenience caused.
We invite you to contact us at [email protected] so that we can review your request and assist you.
Best regards,
1001hobbies
L
Rating: 5 out of 5
Still without worry... I remain faithful to 1001 hobbies.
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J
Rating: 5 out of 5
Meets my expectations
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J
Rating: 5 out of 5
Good
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M
Rating: 5 out of 5
Perfect!
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D
Rating: 5 out of 5
Everything was perfect.
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D
Rating: 5 out of 5
Perfect and fast delivery! Thank you for everything
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A
Rating: 5 out of 5
Very well managed
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J
Rating: 5 out of 5
Totally delighted with my order, well done
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M
Rating: 5 out of 5
great product
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B
Rating: 5 out of 5
perfect despite the issues with my pre-order 1001hobbies found an alternative solution. thanks again!
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E
Rating: 5 out of 5
Very good site, I recommend.
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R
Rating: 5 out of 5
Very good
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