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Rating: 5 out of 5
Fast shipping, great product, first class service. Will buy again ;)
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
All reviews
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Rating: 4 out of 5
They're a good provider of HEMA gear, be it protections or weapons simulators, with a rather large choice for more than just longsword. What their customer support lacks in response time (which can absolutely be forgiven in current pandemic era) they absolutely make up for in their care to satisfy customers. Haven't hesitated to order again, and recommend them to my club mates.
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Rating: 5 out of 5
Happy with the products offered and the quality of customer service (especially during this troubled period regarding supplies)
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Rating: 5 out of 5
Black Armoury is the best partner we have worked so far. Anthony is a great chap, always doing hi best to meet our requests. Black armoury is indee a great choice!
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Rating: 5 out of 5
Fast delivery and meets expectations.
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Rating: 5 out of 5
Great variety of quality products
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Rating: 5 out of 5
Fast shipping and product as described.
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Rating: 4 out of 5
I was kept up to date nicely on my order progress as there was a bit of delay in the goods arriving. Response time was swift. Very satisfied with the products.
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Rating: 5 out of 5
good service, fast delivery, top products.
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Rating: 5 out of 5
Very nice earring, received in good condition! The box was quite large for a single earring.
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Rating: 4 out of 5
Despite the waiting time, the product is of super quality
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Rating: 5 out of 5
Simple, easy, and quick
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Rating: 5 out of 5
Great communication and fast shipping!
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Rating: 1 out of 5
Acceptable price, zero communication. No updates, response to mail 10 days or longer
Response from Black Armoury
Dear Matthias, I am again sorry for the slow communication at the end of last year around your order. As stated in my emails, it was, and continues to be, a complicated situation with many suppliers. For that I apologise again for my difficulties in communicating more regularly. However, I do not think it is quite fair for you to write about "zero communication" and "no updates". You ordered products that were listed as "out of stock" and updated as such on your order profile, on Sept. 10 You requested a first update on September 20. 0n September 28 I informed you of a delay on the Red Dragon products until mid-october, and offered you to ship the available products and wait for the rest, or cancel and refund the missing items. You informed me that you would wait for the full order. On October 15 you requested an update. On October 16 I informed you that we were still waiting for delivery from the UK and told you to not hesitate to request further updates. On November 12 you requested a new update. I responded on November 15 informing you that we were to receive the products within a week. On November 22 you received a system email informing you that the order was in processing. It was shipped on November 27 and you received the order on December 2nd. I completely understand your frustration with the delays. Your rating of my service is completely free for you to chose of course. But please, let's be clear and fair in the comments.
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Rating: 5 out of 5
Fast and personal service.
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Rating: 1 out of 5
customer service is totally absent
Response from Black Armoury
Dear Danele, I am very sorry you did not receive the reply through the system on Feb 16... I have just found my response "unsent messages". My sincere apology. I am sending it to you now, and I hope you can reconsider your rating once the issue is resolved. Again, very sorry for my error in this communication. Kind regards, Anthony
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Rating: 3 out of 5
Late on shipping
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Rating: 4 out of 5
Althoug i chose for bank transfer the payment went verry swiftly. And they have a track & trace option for non registered clients. It took a bit before the real transport started but i received my package overall in good time.
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Rating: 5 out of 5
Was quite slow to respond to my customer inquiry (almost a month). Very friendly contact though once they responded - clearly the whole world is struggling with supply issues right now so I understand. I have only ordered protective clothing so far and would generally recommend the store.
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Rating: 3 out of 5
Order took long, but worst was getting no answer when I contaced them twice.
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Rating: 4 out of 5
Good and very friendly contact & service, only shipping and respective support was a little delayed.
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Rating: 5 out of 5
quick and fast service.
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Rating: 2 out of 5
They are always very friendly when they respond, which is practically never. Expect to not get a reply for months and to have to call them multiple times before they pick up.
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Rating: 4 out of 5
Everything is fine, but the ’guest tracking’ function didnt work at the time for my order.
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Rating: 4 out of 5
delay on delevery
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Rating: 5 out of 5
Had a couple delays here and there (small order), but they were responsive to customer service, and had no issues with big orders.
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Rating: 5 out of 5
Thank you for shipping it to me I did receive it thanks.
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Rating: 5 out of 5
Site is easy to use, product range is great and service is amazing
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Rating: 4 out of 5
Okay good
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Rating: 5 out of 5
No unexpected charges through customs, thought they'd missed my order as it came in over the Christmas break) and dispatched pretty quickly. V happy with service, especially with it coming from mainland Europe.
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Rating: 5 out of 5
Contact client top
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Rating: 5 out of 5
5 stars
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Rating: 5 out of 5
Clear and good site, size table and explanation simply great, quick and easy processing, informative contact, excellent quality
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Rating: 5 out of 5
Time was long but your final reaction was excellent. Thank you so much
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Rating: 5 out of 5
Réaly Nice communication from the sailor
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Rating: 4 out of 5
I really like the concept of leather sandwiched between two plastic plates; it absorbs shocks better on both the long and short edges. The price is also very reasonable. My one issue is the grip and guard both need an extra rivet as the plastic is not fully adhered to the leather. It appears they've compensated for this with black duct tape on the guard, but that doesn't look or feel like a particularly solid solution. There are also some sharp edges on the plastic around the handle. Overall, it's a good idea and a decent product that requires a bit of refinement.
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Rating: 5 out of 5
Excellent and accessible service, they accidentally wrote a product was in stock when it wasn't and went above and beyond to contact the manufacturer to get it delivered to me in a timely fashion. Would buy there again :)
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Rating: 5 out of 5
Very good contacts and advice. Fast delivery, I recommend!
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Rating: 5 out of 5
Fantastic! So fast and perfect! Thank you so much!
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Rating: 5 out of 5
long delivery but great product