Customer reviews of Black Armoury

Empathic with clients, they add a final touch with a card and wish. Was not expecting so.

Very good

Excellent, as usual!

The customer service was excellent. A very nice and helpful gentleman assisted me and sent my order by DHL . Thank you Anthony

Impeccable shipping, as always. Customer relationship and advice impeccable

Excellent customer service. Clean and fast delivery. Restocking a bit slow for some items.

Excellent communication. Reactive and efficient, thank you

Helpfull and quick to response.

some stuff of quality , cordial customer service .I recommend

I would like to give them more stars because they are nice, but there were several downfalls that just shouldn't have occurred. I had a large order for over 500 euro. When I submitted it online, the website said it was processing. That sounds great. What they didn't do was tell me that they did not have the mask overlay, and that they were going to hold the rest of my order until it came in. Weeks came and went, while they held all the rest of the gear, including the most expensive stuff that I needed most (fencing mask) without telling me anything. For that much money, the least they can do is keep you informed on the status of your order. I had to email them three or four times just to get a status update! Several of my requests for information went unanswered for days or even weeks. I could have simply canceled the one item, gotten it elsewhere, and had the most important gear two months sooner. But you better believe they wanted the bill paid in full and up front, of course. Once I finally got through to their customer service, they were nice and helpful, and shipped all the items that were in stock, and then the last item separately, without charging extra shipping. They even included hand-written notes in each box apologizing. That is very kind, but I would still rather have not wasted a month or two where I could not spar simply because they couldn't respond to my email. In the end, I got everything I paid for, and it is very good gear. Their prices are high, and since my order was international, shipping and taxes were also high. I bought from them for speed, because according to their website, it looked like everything was in stock. They need to keep their website updated, and inform their customers better. But they are fair and try to do the right thing.

As always, a quality product at a reasonable price. Thank you

After a little delay everything went as planned

Perfect

Your jewelry is beautiful and made in France!

It is extraordinarly light for a weapon of it's width, balanced towards the hardware (which is a feature I personally prefer in weapons, as I feel I can control the blade better,that's just me though :p) it's very quick in the hands, yet it feels hefty, in a satisfactory way. Probably one of the quickest weapons I have ever handled. Short as the historical examples are, though that's one of the reasons why I like the type 14s. Very much a "get in your face" kinda weapon which suits me just fine.

Customer service was helpful and quick to reply. Site was easy to navigate.

Delivery times for out of stock items a bit long but I was warned.

Fluid and easy to understand

Service was awesome and I am very happy with the product, thanks!

Very good

The delivery is not very fast, but the customer service is responsive, polite and offers good products

Good, trustworthy shop.

A bit of a delay, a small site issue.. but in the end, excellent service

Very quick. Simple navigation and good contact.

Nothing to say about the quality of the products, however nearly 3 months delay on delivery with no response to my many emails, it's still very limited, not very serious as sellers

Very satisfied with the service. I had a question to which they responded very quickly. Delivery without incidents. I recommend!

Serious merchant and attentive. Thank you

The Delivery has need some time but thats cause of the global Situation with covid. Customer Service was ok and the Order seems to be nice.

Very good quality site

Great service! Because of a delay of a few days i had to reroute my order, which was possible and i even got a handwritten apology.

Customer service, even if took time, was perfect. I had some problems that was resolved really fast

Great product. They look great and feel perfect for unarmoured training. Can't wait to try them out.

Black Armory has been a real pleasure to stumble upon. They carry some very nice, unique, and cutting edge items not found easily and they ship to the United States! Its a small personal touch, but each order came with a hand signed thank you card. I found this to be a rare treat among such a busy and automated order world. Its nice to know that my order is personally handled with care. Thank you Black Armory!

Great Website and products, i would definetly order again and recommend the shop!

Very kind and precise

Fast shipping, and good quality material. Personalized message to thank me for my purchase.

Fast and efficient

Intuitive website, top notch customer service, huge variety of products for beginner and advanced fencers alike

Quick service, got a personalized note due to delays. Anthony who handles the store is really helpful and speaks fluent english.

Excellent customer service despite major raw materials shortage, and great products delivered. I can tell that the SPES Heavy gauntlets and Black Armoury's own "DoHEMA" Tournament mask and accessories are very strong, heavy-duty equipment. One problem is that, on top of the price of the goods and shipping, I was not notified that I would have to pay very large customs tax and VAT at the UK border. I would have liked to know this *before* ordering items so I could plan my budget accordingly. By the time my second shipment arrived, I will have had to pay almost £200 to get my equipment through the Border Force.