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Rating: 5 out of 5
Received my jacket on time and with excellent craftsmanship. I already recommended their product to all of my fellow club members.
Customer reviews of Black Armoury
Trust Attestation
9,2
/10
Overall rating: 9,2 out of 10
Based on 719 published reviews
Summary of reviews
The online store Black Armoury is recognized for its exceptional product quality, with many customers highlighting the well-crafted and visually appealing items they received. The clothing, including jackets and pants, not only meets expectations but also garners admiration from peers. Delivery experiences vary, but several customers note that despite longer wait times, the high quality of the products makes it worthwhile.
All reviews
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Rating: 3 out of 5
So the products are good, phone support was good, resolutions to problems are decent... The biggest problem was bad communication: they had some value chain issues due to the was in Ukraine. Cool. But could we all get an e-mail ? I've waited for more than 2 months for a reply to an e-mail, tried hinting about the situation on Facebook, had to call twice to get to support. It wasn't easy to figure out what's up with my order. Support was good, we fixed everything fast and the products are what i expected. I just wish communication was better and i have a better overview of what's up with the stuff i ordered.
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Rating: 5 out of 5
Blackarmoury is a good site for AMHE practitioners, it's reliable and of quality. The seller is nice and sent me a spearhead to apologize for a stock problem. In short, Black Armoury is good :)
Translated reviews
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Rating: 5 out of 5
attentive professional, I was able to change my order following an error on my part
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Rating: 4 out of 5
It was fine, however, teher was a bit delay between the order and the start of shipping. There was few informations about the blackarmoury processing time. However, the shipping and processing was fine.
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Rating: 5 out of 5
everything is perfect
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Rating: 3 out of 5
Good products at fair prices but crazy delivery times. 11 days delay to not receive items that were in stock on time (all reservations and payments made, we had to leave for abroad without having received our protective equipment and hoping to borrow some on site).
Translated reviews
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Rating: 5 out of 5
perfect customer service.
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Rating: 5 out of 5
A top-level shop, good quality equipment. Thanks to Anthony for his availability and professionalism.
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Rating: 5 out of 5
I will sure order here again !
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Rating: 4 out of 5
Well-packaged product with a personalized thank you card
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Rating: 5 out of 5
Very good, great service. I would recommend.
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Rating: 5 out of 5
Fast communication, fast shipping, two thumbs up!
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Rating: 2 out of 5
I Ordered the Items 1 month before a tournament, so that i could use them at the tournament but the Ordered pieces didnt arrive in time, When i tried to contact black armoury about the status of my order it was very difficult to reach them ( I had paid in advance so info about the order was important to me). when the pieces finaly arrived they where in good condition. black armoury left a note in the parcel that they would give me a slight refund for my trouble, so i wrote them and gave them the relevant information 3 times, but again i havent heard back from them and have not gotten the promised refund even 2 months after the order finaly arrived. because of all those problems i cant leave a good review, but the products themselves are very good.
Response from Black Armoury
Hello David, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are thankful finally being resolved by our tech agency. I have just refunded you 40€ on the order via bank transfer. I am very sorry for the delay, and for the frustration. Kind regards, Anthony
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Rating: 2 out of 5
too long for shipping product that were "in stock" at the command
Response from Black Armoury
Hello Loic, and thank you for the feedback. You are absolutely right, and I am sorry. The generally complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony
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Rating: 2 out of 5
Lost my order in the system and didn't respond to emails for several months. Had to go through the manufacturer before I had a response from the company. Once contact was made, response was quick but experience was frustrating and not their usual standard
Response from Black Armoury
Hello Shaun, and thank you for the feedback. You are absolutely right, we have not been up to our standards the last few months. The general complex situation was worsened for us by some internal technical issues (communication and stock synchronisation) that are tankful finally being resolved by our tech agency. I am sorry for the delay, and for the frustration. We're getting back to our "usual selves", promise! Kind regards, Anthony
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Rating: 3 out of 5
Black Armoury offers very good products and the customer service is impeccable. The only big problem is the delays, every order I placed at BA arrived with a lot of delays, and they were only shipped after a phone follow-up. Personally, I will not order from BA again, but if the delays don't scare you, don't hesitate.
Translated reviews
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Rating: 4 out of 5
Good value could do with longer grip and shorter blade
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Rating: 4 out of 5
A bit laborious at first but everything is back in order! After perfect
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Rating: 5 out of 5
Great product and service!
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Rating: 4 out of 5
Good, no problems to report.
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Rating: 5 out of 5
Fast and put in a good packaging!
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Rating: 5 out of 5
Got my order quick and without problems
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Rating: 2 out of 5
It took very long time for my order to be delivered, little more than four months instead of six weeks, and it was hard to get in touch with support. They didn’t respond to e-mail, messenger or on the website, I hade to write on facebook in order to get their attention.
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Rating: 5 out of 5
Quick delivery with a good price. Items delivered was just as described on the site.
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Rating: 5 out of 5
Fast dispatch and delivery. Recommended.
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Rating: 5 out of 5
Excellent seller, very attentive to the customer and very professional in his approach... It's rare these days, well done! Very good products!
Translated reviews
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Rating: 5 out of 5
Very fast service
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Rating: 3 out of 5
Order received quickly, but one of the protections seems impossible to install and it's been 2 months since I've been waiting for a response from the seller.
Translated reviews
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Rating: 1 out of 5
All the products are good, but the company did not reply to any message about the delay in delivery after months of purchase until complaints were made through social networks.
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Rating: 5 out of 5
Fast Delivery
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Rating: 5 out of 5
Quality products and fast shipping. Looking forward to ordering more gear from Black Armoury
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Rating: 5 out of 5
BlackArmoury was very straightforward and the shipping options they offer are reliable. Their distribution of trusted equipment from many well-known makers, as well their own products, is a great asset to the global HEMA community at large.
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Rating: 5 out of 5
Highly recommend
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Rating: 3 out of 5
the product is good, it came quickly after posting but after a long time waiting and not answers after having contacted them, they sent it after I complained to paypal for a refund.
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Rating: 4 out of 5
aaaa
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Rating: 5 out of 5
A bit long to deliver, but the item arrived safely and in perfect condition.
Translated reviews
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Rating: 5 out of 5
Everything was fine.
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Rating: 5 out of 5
All gear arrived nicely packaged and it was easy to order. It took a while because of supplier shortages, but they were very nice about updating me on the order status.
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Rating: 4 out of 5
Good