Customer reviews of Black Armoury

Very accommodating and very professional!

Received 2 days later, quality and service top-notch

Great! Arrived in 2 days

Everything went very well

Purchase November 2025 reception in April 2026.... I am still missing the pants.... To have the equipment for my needs, I had to agree to change the color of the helmet cover. Today the equipment was inaugurated for the medieval, it is of good quality. I would have given 5 stars if it hadn't been for this delay and the missing item. I hope the pants will arrive quickly.

Fast and simple order for wakusi overlay and forearm protection, fulfilled as promised.

All good.

Very good, fast delivery

The delivery of the jacket took longer than expected, but the product is excellent. As soon as customer service noticed the problem, I was treated as a priority and received compensation. Conclusion: I would buy this jacket again without hesitation!

Very good

Long delivery delay but it's worth it

Very long and too long delivery time, but compliant products. Little visibility on the delivery date. Does not respond to emails, only to phone calls.

Honestly, perfect! And it's nice, the order and delivery took 3 days. Nothing to complain about =)

Was slow to ship, but great price and quality.

Great communication and I love the helm.

My support questions were never answered but the product was delivered within a month and was everything I hoped for.

The wait is very long (3 months and a half) but the customer service and the quality of the equipment have largely compensated for the delivery times.

Great shopping experience! I highly recommend!

The ordered gloves were unfortunately not immediately available, but once contact was made, everything went well. Initially, a replacement was offered, but in the end, I am very satisfied.

Good product and quick delivery.

Great product had lots of fun with it.

Qualitative but long manufacturing time

Perfect. Fast shipping, serious packaging. I recommend this shop.

Excellent and helpful service as well as high quality of the ordered product

Good Afternoon, My order never arrived and I can't find the tracking for it nor a way to track it via your site at all.

The product is really great but the delivery was very slow.

The fencing mask sent does not match the one ordered, it is a much cheaper and lower quality model. I requested to initiate the return process and asked to receive a prepaid shipping label, since the error is to be attributed to the seller, but I have not received a response.

I ordered a custom jacket in April of 2025, I finally got it in November of 2025 and it was the wrong size. They told me they were going to remake it. I confirmed my sizing and have not heard anything in almost two months. The process of working with this company has been extremely expensive and extremely frustrating and after almost a calendar year. It seems like I am out hundreds of dollars and still don't have a fencing jacket that fits.

Product conforms but significant wait even if exceptional.

A little long the waiting but definitively a good product

The delivery times were very long and unfortunately the parts broke on first use. The heads of the weapons broke without impacting each other, but as a consequence of the contact between the wooden shafts.

The customer service was quick to answer my questions. They ship to the U.S. (though it does cost extra), and the products came in good condition.

Purchase of 3 fencing pants pluderhosen. Purchase made in October 2025 and, already in the description, Black Armory had notified that production times could vary from 4 to 8 weeks. After the first month of waiting, I opened a ticket to ask about the status of the pants, Anthony, a friendly and professional staff member, replied to me. Well, Anthony never stopped keeping me informed about the order, which, due to the presence of the Christmas holidays and the enormous volume of orders in progress, was completed in early January. I could spend hours talking about the pants, they are excellent, comfortable, and really beautiful, however, I want to highlight the extraordinary professionalism in customer service provided by Anthony and Black Armory. My fellow buyers and I felt supported and cared for week after week. I highly recommend purchasing from this manufacturer, which, despite the difficulties encountered by other users in past years, is getting back on track to the best of its abilities.

The package arrived quickly and matches the description. I recommend.

Order of a custom jacket and trousers. Received in 2 months as indicated on the site. Perfectly fits my size. Perfect!

Excellent, and reasonably priced delivery to UK.

Great service!

Reliable products. A clean and clear site. Deliveries are fast. So far I have been consistently satisfied with black armoury.