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A
Rating: 4 out of 5
Quality very good, manufacturing and delivery times very long.
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Customer reviews of Black Armoury
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 744 published reviews
Summary of reviews
The store consistently delivers on quality products and robust equipment that satisfy customers, with many noting sturdy construction, protective features, and stylish designs that meet expectations. Communication and customer service are highlighted as responsive and helpful, with several accounts praising prompt replies, adjustments like color changes, and courteous support. Delivery and fulfillment are reliable in many cases, with speeds ranging from fast to reasonable, timely packaging, and updates that keep customers informed, while a few long waits are offset by the overall satisfaction with the products. Overall, customers repeatedly commend the reliability, quality, and service, expressing strong willingness to buy again and recommend the store.
All reviews
T
Rating: 5 out of 5
Very good service
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D
Rating: 5 out of 5
Fast and careful delivery as usual.
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J
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Perfect
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C
Rating: 4 out of 5
The products are really good, but it took too long for them to be ready for delivery. The service team was accommodating and professional.
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O
Rating: 5 out of 5
Delivery longer than indicated but due to the carrier. Otherwise, products conform to the order and well protected in secure packaging.
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P
Rating: 5 out of 5
Several orders on the site and honestly the material is of good quality, the customer contact is pleasant and the delivery was made on time each time. I recommend!
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C
Rating: 5 out of 5
Package arrived very quickly and item as described. Perfect!
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C
Rating: 5 out of 5
Great service, nice treatment, and great quality
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A
Rating: 3 out of 5
The quality of the products is very good. However, the waiting time to receive the pants is unreasonably long. Announced at 12 weeks, finally 5 months.
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A
Rating: 5 out of 5
Personalized and professional welcome. Very good experience
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A
Rating: 5 out of 5
Top
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R
Rating: 5 out of 5
very good
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J
Rating: 4 out of 5
There was a long delay and some pretty bad miscommunication, but the team were quick to rectify issues after a short phone call and my pluderhosen arrived pretty soon afterwards. Thank you
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B
Rating: 5 out of 5
Great Service and fast delivery
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L
Rating: 5 out of 5
Perfect...
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A
Rating: 5 out of 5
Received 4 days after the order, everything perfect
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M
Rating: 5 out of 5
Impeccable products, conforming to descriptions. Packaging also perfect, nothing to complain about!
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P
Rating: 5 out of 5
Order of a federschwert that was in stock. Fast shipping and item as described. Very satisfactory experience therefore.
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J
Rating: 3 out of 5
今回はオーダー品だったので最初に聞いた納期よりも大幅に遅れ、連絡も無く、返信も遅かったので評価は3です。 在庫が有る商品はとても早く送っていただけるので評価は5です。
M
Rating: 5 out of 5
Good experience ordering for the first time on this site. Good communication and regular updates on shipping and delivery. Fast response time to questions.
L
Rating: 5 out of 5
Quick delivery, item was indeed in stock, item was well packed
K
Rating: 4 out of 5
Placed my in August order while the team was on their summer break. Communication about this causing a delay was clear, and the discount for the inconvenience was a nice offer. My order was shipped and delivered shortly after they resumed normal service, with no issues.
Response from Black Armoury
Thank you Karel, I'm glad we were able to satisfy you despite the summer slowdown. Kind regards, Anthony
M
Rating: 5 out of 5
excellent customer service!
Response from Black Armoury
Thank you very much Max ! We appreciate it. Kind regards, Anthony
R
Rating: 5 out of 5
Everything went just perfect, thank you!
Response from Black Armoury
Thank you very much Raija ! We appreciate it. Kind regards, Anthony
A
Rating: 5 out of 5
Everything fast and smooth. I would recommend this company.
Response from Black Armoury
Thank you very much Antonín ! I really appreciate it. Kind regards, Anthony
L
Rating: 5 out of 5
Good customer service, Quick to send, good choice on catalog.
A
Rating: 5 out of 5
Perfect!
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M
Rating: 4 out of 5
Easy to navigate site but received damaged product
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R
Rating: 5 out of 5
Bought and within 2 days it was shipped and delivered from Ukraine to texas they even prepped the pole axe for me
Response from Black Armoury
Hello Robert, Thank you so much for your wonderful review! We’re thrilled to hear that your pole axe was shipped promptly and that you appreciated our prep work. Your satisfaction is our top priority, and we’re glad to have met your expectations. Just a "detail", but we are based in France and ship from here ;-) Our Ukrainian partner produces our synthetic trainers for us. Best wishes! Anthony
K
Rating: 5 out of 5
Good communication and safe packing
T
Rating: 5 out of 5
Fast delivery (even to the US) of high quality gear.
T
Rating: 4 out of 5
Site works. Customer support is very good over the phone.
S
Rating: 4 out of 5
Fast, uncomplicated, efficient, friendly Ich habe nichts zum beschweren gefunden und bin mit den Produkten bis jetzt zufrieden.
M
Rating: 5 out of 5
Shipped faster than last time.
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I
Rating: 5 out of 5
The product got to me quick and the customer service was responsive :)
J
Rating: 4 out of 5
they delivered gear surprisingly quick for going across an ocean
R
Rating: 1 out of 5
You have last 3 months to send my stuff
Response from Black Armoury
Hello Ramir, indeed and we are very sorry for the delay. You ordered backordered product that unfortunately took long to arrive. We are working hard to avoid these situations in the future. Kind regards, Anthony
F
Rating: 5 out of 5
I recommend Black Armory for their speed in shipping, order handling and competitive prices