9.7/10
★★★★★
based on 11528 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

The dish was very good but unfortunately the self-heating sachet didn't work.

User icon
Antoine R.
purchased on 25/04/2019
Translated review
Answer from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
3 /5
★★★☆☆

The dish was very good but unfortunately the self-heating sachet didn't work.

User icon
Pierre L.
purchased on 25/04/2019
Translated review
Answer from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
3 /5
★★★☆☆

It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly 😉

User icon
Pierre R.
purchased on 16/04/2019
Translated review
Answer from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
3 /5
★★★☆☆

It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly 😉

User icon
Mehdi R.
purchased on 16/04/2019
Translated review
Answer from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
3 /5
★★★☆☆

RaS

User icon
Laurent R.
purchased on 13/04/2019
Translated review
3 /5
★★★☆☆

RaS

User icon
Elise M.
purchased on 13/04/2019
Translated review
2 /5
★★☆☆☆

New product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.

User icon
Nicolas T.
purchased on 24/03/2019
Translated review
Answer from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
2 /5
★★☆☆☆

New product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.

User icon
Omar B.
purchased on 24/03/2019
Translated review
Answer from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.