/10
★★★★★
based on 10179 reviews published
★★★★★
based on 10179 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Not enough insects
Theo D.
purchased on 18/09/2019
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Answer from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
3
/5
★★★☆☆
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
Antoine R.
purchased on 14/09/2019
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3
/5
★★★☆☆
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
Lucas B.
purchased on 14/09/2019
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3
/5
★★★☆☆
Inedible bars.hard,very bad taste
Theo L.
purchased on 09/09/2019
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Answer from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
3
/5
★★★☆☆
Inedible bars.hard,very bad taste
Nicolas L.
purchased on 09/09/2019
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Answer from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
3
/5
★★★☆☆
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
Charlotte T.
purchased on 02/09/2019
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Answer from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
3
/5
★★★☆☆
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
Carlos F.
purchased on 02/09/2019
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Answer from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
3
/5
★★★☆☆
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
Jean T.
purchased on 24/08/2019
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Answer from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
Theo M.
purchased on 24/08/2019
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Answer from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
3
/5
★★★☆☆
The products are very good, but the price is high and delivery rather slow.
Anais D.
purchased on 21/08/2019
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Answer from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Concerning our prices, we respect the recommended selling prices of the different brands. Best regards, Elodie from Team Lyo.
3
/5
★★★☆☆
The products are very good, but the price is high and delivery rather slow.
Antoine R.
purchased on 21/08/2019
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Answer from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Regarding our prices, we respect the recommended retail prices of the various brands. Best regards, Elodie from Team Lyo.
3
/5
★★★☆☆
An email to inform that the package had arrived at the relay. .....ça can be done? Politeness thank you.
Jean D.
purchased on 07/07/2019
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Answer from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
3
/5
★★★☆☆
An email to inform that the parcel had arrived at the relay. .....ça can be done? Politeness thank you.
Guillaume M.
purchased on 07/07/2019
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Answer from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
2
/5
★★☆☆☆
Delivery incomplete despite changes requested by Ly.
Javier G.
purchased on 16/06/2019
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Answer from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
2
/5
★★☆☆☆
Delivery incomplete despite changes requested by Ly.
Guillaume D.
purchased on 16/06/2019
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Answer from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
3
/5
★★★☆☆
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
Theo L.
purchased on 08/06/2019
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Answer from Freezedried & Co
Hello, the dimensions of the chair are detailed in the article description. We understand that it can be difficult to visualize. If the chair is not to your liking, please return it to us and we will reimburse you within 48 hours (unless there is a defect). Thank you for your understanding, Elodie from Team Lyo
3
/5
★★★☆☆
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
Michel D.
purchased on 08/06/2019
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Answer from Freezedried & Co
Hello, the dimensions of the chair are detailed in the article data sheet. We understand that it can be difficult to visualize. If the chair does not suit you, please return it to us and we will refund you within 48 hours (unless there is a defect). Thank you for your understanding, Elodie from Team Lyo
3
/5
★★★☆☆
Package well received.
Karim R.
purchased on 28/05/2019
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3
/5
★★★☆☆
Package well received.
Antoine R.
purchased on 28/05/2019
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3
/5
★★★☆☆
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
Camille R.
purchased on 09/05/2019
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Answer from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo
3
/5
★★★☆☆
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
Theo M.
purchased on 09/05/2019
Translated review
Answer from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo
3
/5
★★★☆☆
The dish was very good but unfortunately the self-heating sachet didn't work.
Antoine R.
purchased on 25/04/2019
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Answer from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
The dish was very good but unfortunately the self-heating sachet didn't work.
Pierre L.
purchased on 25/04/2019
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Answer from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
3
/5
★★★☆☆
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly 😉
Pierre R.
purchased on 16/04/2019
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Answer from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
3
/5
★★★☆☆
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly 😉
Mehdi R.
purchased on 16/04/2019
Translated review
Answer from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
3
/5
★★★☆☆
RaS
Laurent R.
purchased on 13/04/2019
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3
/5
★★★☆☆
RaS
Elise M.
purchased on 13/04/2019
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2
/5
★★☆☆☆
New product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
Nicolas T.
purchased on 24/03/2019
Translated review
Answer from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
2
/5
★★☆☆☆
New product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
Omar B.
purchased on 24/03/2019
Translated review
Answer from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.