The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
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Acheteur Vérifié
Rating: 1 out of 5
unable to deliver a small 17cm square stainless steel plate on time
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Response from John Steel
Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John
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Acheteur Vérifié
Rating: 5 out of 5
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Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
The choice of deadlines is a plus (when you're not in a hurry). The work is very good, I'm very satisfied. On the other hand, the carrier announced by sms a delivery on Saturday 18th June morning. It didn't happen, without any explanation or apology. On Monday 20th, a new delivery notice by e-mail, this time very good, with GPS tracking of the truck, and a very friendly deliveryman, who was unaware of the previous incident.....
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Acheteur Vérifié
Rating: 1 out of 5
Cutting error and customer service unreachable....
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
Reliability, very professional delivery, perfect packaging
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Acheteur Vérifié
Rating: 5 out of 5
Fast and professional. In short, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
Product conforms to my order for a stainless steel plate_304L_brut in thickness of 5 mm, 650mm x 410mm, to make a plancha. I recommend JohnSteel.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
Precise, well-packaged and fast production/delivery. A little pricey but great service!
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
drawing tool, automatic quotation, short lead times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
Very good management of the order and after-sales service. Delivery times respected Product conforms to demand Responsive and serious customer service to deal with the problem that arose during delivery with Géodis You can order with no worries and in complete confidence (order for 2m aluminium plate for credenza).
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Acheteur Vérifié
Rating: 1 out of 5
Poor finish for the price. Contacted service after one exchange no more news.
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Response from John Steel
Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
John steel offers an ingenious website for individuals who want to have objects laser-cut. The site is ultra-ergonomic, easy to use, and even lets you visualize your project before validation for production. Everything is automated from start to finish! The work is of the highest quality, and deliveries are super-fast and meticulous! As for customer service, for me it's optimal! One of my cutting projects was very complex, and I was taken directly to John Steel to finalize it. John Steel offers an unprecedented model of sales and customer service, from design to production.
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Acheteur Vérifié
Rating: 5 out of 5
This is serious stuff. But at the very least, I'd like a more detailed explanation of the rule that sets minimum "widths" for certain parts (0.8 times the thickness of the sheet metal). Your server simply rejects parts that don't comply with this rule without giving any further information.
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Response from John Steel
Thank you for your comment. As far as technical constraints are concerned, lasers are very specific. So we've listed everything in an article: https://support.john-steel.com/hc/fr/articles/201660712-Comment-g%C3%A9n%C3%A9rer-un-fichier-DXF-d%C3%A9coupable- Customer Service is also here to answer your questions, the number is free, so don't hesitate. Sincerely, John
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
Very practical site, order shipped on time, top packaging. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect! Finished the part, respected the dimensions and delivered quickly.
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
Professional, efficient and fast!
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Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
First order and nothing to complain about. Quality material Delivered even before time, what more could you ask for. I'll be back...????
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
Fast order and delivery,
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
fast, careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
I liked the multiple customization possibilities (although the software isn't very practical, I must admit, and I'm a 3d designer), the speed of delivery and the price. On the other hand, I'm a bit disappointed with the state of finish, the board wasn't perfectly flat, there were slight height differences on the different pieces of finger-jointed wood. It's a shame it took me hours of sanding to improve the condition. In the end, it's fine, but I could have done without it.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback and are delighted that you appreciated our customization options, as well as the speed of shipping and the price of our products. We take note of your comments regarding the finish quality and we are committed to continuing to improve our processes to provide you with the best possible experience.
Best regards,
The John Steel Team
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
Everything is perfect!
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
a made-to-measure supply service at very acceptable prices and delivery times.
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Acheteur Vérifié
Rating: 5 out of 5
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Acheteur Vérifié
Rating: 5 out of 5
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