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Rating: 5 out of 5
Great quality and quick turnaround!
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
I have to admit that at first, I was a little reluctant to use this group to order a part for my 3D printer. The technical department helped me finalize my order. I was also a little worried about final deformation in transit. My part arrived perfectly protected in its packaging. It corresponds in every way to my expectations and to my drawing (from a dimensional point of view). The prices are perfectly competitive and reasonable. If I had to do another part tomorrow, I'd definitely come back to them. I'd definitely recommend them.
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Response from John Steel
John Steel and his team would like to thank you for your comment. An atypical service is not automatic, but to try is to adopt us! We're delighted to have been able to satisfy you, despite your preconceptions. We'll be happy to answer any questions you may have. John looks forward to cutting your future projects!
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Rating: 5 out of 5
Very good site, fast delivery and happy with my order, I recommend it to everyone.
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 4 out of 5
impressive laser cutting, precise and clean. fast delivery service
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Rating: 5 out of 5
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Rating: 5 out of 5
Fast turnaround and quality; don't change a thing!
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Rating: 4 out of 5
good service, fast shipping, careful packaging. Very impressive laser cutting work, precise and clean!
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Rating: 5 out of 5
very quick turnaround, parts conform to drawings and clean, all good
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Rating: 5 out of 5
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Rating: 5 out of 5
bonjour, très bien très sérieuse ,parfait
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Rating: 5 out of 5
Efficiency, speed and fair prices! Hats off to
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Rating: 5 out of 5
The service, the quick response to our questions and the beautiful realization.
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Rating: 5 out of 5
Premium service! The site is very clear, with lots of information. The advance notice of delivery with driver tracking is a real plus. The rest is as ordered. I recommend John!
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Rating: 5 out of 5
fast, good material, as I expected, careful packaging, don't change a thing!
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Rating: 5 out of 5
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Rating: 5 out of 5
Rapid response from technical department to correct errors in the DXF cutting file. High cutting precision in 10/10 stainless steel "errors" of 1/10th of a mm or less.
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Rating: 5 out of 5
Responsiveness, precision, meeting deadlines. Very good service. Product complies in all respects with request
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Rating: 1 out of 5
The product I paid for arrived late and badly made, so I asked for help by e-mail and never got an answer. It was a project for my end-of-year exam, which I didn't pass. Thank you for giving me an explanation and compensation Cordially
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Response from John Steel
Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John
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Rating: 5 out of 5
I had a board made to measure to put on my bar Elie is perfect The packaging was really very neat. Fast delivery
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Rating: 5 out of 5
Thank you for your work. A very well done site, where you can reproduce the exact shape of what you need. Fast shipping with tracking. And in the end, a simply perfect part. In just a few clicks, I was able to have a plate made that enabled me to repair an office chair (including the readaptation of a seat bottom because the screw layout was no longer the same) at low cost. Thank you to everyone involved, I'm delighted with your work. Sincerely
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Rating: 1 out of 5
unable to deliver a small 17cm square stainless steel plate on time
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Response from John Steel
Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
The choice of deadlines is a plus (when you're not in a hurry). The work is very good, I'm very satisfied. On the other hand, the carrier announced by sms a delivery on Saturday 18th June morning. It didn't happen, without any explanation or apology. On Monday 20th, a new delivery notice by e-mail, this time very good, with GPS tracking of the truck, and a very friendly deliveryman, who was unaware of the previous incident.....
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Rating: 1 out of 5
Cutting error and customer service unreachable....
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Rating: 5 out of 5
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Rating: 5 out of 5
Reliability, very professional delivery, perfect packaging
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Rating: 5 out of 5
Fast and professional. In short, perfect.
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Rating: 5 out of 5
Product conforms to my order for a stainless steel plate_304L_brut in thickness of 5 mm, 650mm x 410mm, to make a plancha. I recommend JohnSteel.
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Rating: 4 out of 5
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Rating: 5 out of 5
Precise, well-packaged and fast production/delivery. A little pricey but great service!
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Rating: 5 out of 5
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Rating: 5 out of 5
drawing tool, automatic quotation, short lead times
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Rating: 5 out of 5
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Rating: 5 out of 5