Customer reviews of MassMe

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 492 published reviews

Summary of reviews

MassMe is consistently praised for its thoughtful design and practical support for eye surgery recovery. Positive specifics include easy assembly and disassembly, a cushion that adapts to the face and provides comfortable neck and head support, and effective options for maintaining the head-down or face-down position during recovery. Customers highlight fast and reliable delivery, responsive customer service, and the product’s portability and versatility for use at home, in bed, or on the go. Many users note that the cushion greatly aids sleep, reading, watching movies, and reducing neck or back strain during the postoperative period.

All reviews

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Natalia K.
Rating: 2 out of 5
following a purchase from 10/04/2026
I had high hopes after the surgery that the headrest would make it easier for me to lie on my stomach... Unfortunately, that was not the case... The support was a great help on the way home from the clinic by car, as we had to cover 500 km. It was good for that. But at home, I couldn't use it at all for lying on my stomach; my chin always slipped down between the pillow, then the plastic casing would touch, and after a while, I had pressure on both sides of my jaw... So, my jaw hurt... Somehow, the support didn't provide me with much assistance... Unfortunately...
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Response from MassMe
Good day,
The instruction manual clearly explains how to position the pillow on the holder. It is important to follow these instructions: Both ends of the pillow must be in contact.
P
Patrice R.
Rating: 5 out of 5
following a purchase from 12/04/2026
This corresponds to what I was looking for
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Jeannine V.
Rating: 4 out of 5
following a purchase from 24/03/2026
a useful product after vitrectomy to maintain an adequate position. However, I had a bit of difficulty installing it on my bed to sleep if I wanted to keep my head inside the bed. Likewise, I have to change the direction of part B to place it on a table or a desk. Finally, I did not find in the manual or on the internet what the two small black pieces were for, one with scratch and the other with adhesive. I would appreciate an explanation on this subject.
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Response from MassMe
Hello, Thank you for your feedback, to answer all your questions our customer service was at your complete disposal 7 days a week by email or by phone...
M
Martine M.
Rating: 5 out of 5
following a purchase from 04/04/2026
GOOD
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María Teresa C.
Rating: 5 out of 5
following a purchase from 06/04/2026
Clear explanation of the product on its page. Easy to order and delivery on time as promised.
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Stefano B.
Rating: 5 out of 5
following a purchase from 28/03/2026
Item as described. Useful.
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Sylvia S.
Rating: 5 out of 5
following a purchase from 30/03/2026
Wonderful! I recommend this headrest 100% for anyone who has had eye surgery and needs to keep their head down! Ophthalmologists should recommend this one because all the others are useless! Kudos for its design and the quality of the material. I am so comfortable that I even fall asleep on a table. Great help for recovery!
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Dominique B.
Rating: 5 out of 5
following a purchase from 01/04/2026
Essential after a vitrectomy operation. Urgent shipping very satisfied
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Dino S.
Rating: 5 out of 5
following a purchase from 30/03/2026
The device matches the description I can't say more as it will only be used in a month
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Caroline C.
Rating: 5 out of 5
following a purchase from 31/03/2026
Greatly facilitated post-vitrectomy recovery, allowing ventral position for many hours (12 to 14 hours a day) promoting the rapid healing of a 600 micron macular hole!
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Francoise R.
Rating: 5 out of 5
following a purchase from 27/03/2026
Very good
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Monika L.
Rating: 5 out of 5
following a purchase from 28/03/2026
fast delivery and everything as described
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Francesco L.
Rating: 5 out of 5
following a purchase from 27/03/2026
Great product with good functionality
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Christian R.
Rating: 5 out of 5
following a purchase from 19/03/2026
Easy to use. Easy to maintain. Quality product.
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Christian M.
Rating: 5 out of 5
following a purchase from 23/03/2026
Excellent products
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Dorothea C.
Rating: 1 out of 5
following a purchase from 21/03/2026
No possibility to return the pillow because it is supposedly a "medical" product. We do not like it and insist on a return label...
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Response from MassMe
Hello, According to the recommendations of the European Union, a medical product with skin contact cannot be returned after use.
É
Éva M.
Rating: 5 out of 5
following a purchase from 17/03/2026
Great: operated urgently for macular hole (vitrectomy and gas injection) 3 days after diagnosis, I ordered this cushion express on the site and received it the next morning. It allowed me to strictly maintain the so-called "bubble" prone position for sleeping (I don't see how it would have been possible without it), but also during the day to keep my head horizontal, for car trips, reading, etc. It saved my back and neck. I hesitated at first given the price, but considering its use and ease of use, I do not regret it at all. I had read some negative reviews regarding comfort, sturdiness, or ergonomics, but clearly these people must not have read the instructions properly; ) I had previously checked all the pharmacies and medical supply stores in my city, none offered any equipment... This should systematically be proposed by the surgeon. Moreover, I think it will easily serve me again on other occasions. In short, more than satisfied!
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Georges O.
Rating: 5 out of 5
following a purchase from 19/03/2026
Very practical after a retina intervention
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Richard D.
Rating: 5 out of 5
following a purchase from 17/03/2026
The MassMe support has saved me through the first week after the surgery! I am totally thrilled. Why is this not recommended by the ophthalmologist or is hardly known in the eye clinic? This support is worth every cent!!!
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Norbert T.
Rating: 5 out of 5
following a purchase from 15/03/2026
Fast delivery, easy to use, versatile, very good aid after eye surgery.
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Patricia L.
Rating: 4 out of 5
following a purchase from 09/03/2026
I have bought my Massme in readiness for my vitrectomy operation in a few weeks time so have only tried it out for short times so far. It seems comfortable and supportive but I find it difficult to use wear my glasses while using it. They don't have big rims but the cushion pushes them into my face and is uncomfortable. I guess I won't have to wear them much!
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Pierre G.
Rating: 5 out of 5
following a purchase from 09/03/2026
Simple and practical operation. The contact number in case of questions that works directly is appreciated! The ability to install it on beds but also on desks is very appreciated! Thank you! :)
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Evelyne T.
Rating: 5 out of 5
following a purchase from 06/03/2026
Perfectly meets my needs.
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Maria Serafina C.
Rating: 5 out of 5
following a purchase from 27/02/2026
Great pillows after vitrectomy! Only the locking mechanism could be improved, as the small black part comes off very easily or sticks to the sweater due to the Velcro.
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Frédéric F.
Rating: 5 out of 5
following a purchase from 03/03/2026
Very good product, easy to use: nothing to complain about!!
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Susann S.
Rating: 5 out of 5
following a purchase from 25/02/2026
It is indispensable after a vitrectomy!!!!
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Nathalie M.
Rating: 5 out of 5
following a purchase from 24/02/2026
Impeccable for my recovery
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Gerard L.
Rating: 5 out of 5
following a purchase from 18/02/2026
well received and well packaged. device, satisfactory for use
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Christophe R.
Rating: 5 out of 5
following a purchase from 07/02/2026
this net is in accordance with the description and very practical
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Claudine P.
Rating: 5 out of 5
following a purchase from 13/02/2026
Very good product and helps a lot after a vitrectomy
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Brigitte W.
Rating: 5 out of 5
following a purchase from 12/02/2026
The headrest is very good, the shell is soft and the cover can be washed. Also, the different settings are good. Unfortunately, the locking mechanism is not so good, I would wish for three more, it falls out easily.
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Response from MassMe
Good day,
Our supplier for the Velcro straps had a problem with the adhesive on one roll. The problem has now been resolved and the fastening works normally again.
We will send you three replacement Velcro straps.
Best regards,
G
Ginette M.
Rating: 5 out of 5
following a purchase from 06/02/2026
It's wonderful. What beautiful technology. Thank you very much. I will keep you updated after my intervention.
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Joseline R.
Rating: 5 out of 5
following a purchase from 04/02/2026
Package received on time.
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Armel G.
Rating: 5 out of 5
following a purchase from 04/02/2026
Very good product One point to improve the black cord that prevents the 2 plastic elements from separating after adjustment should be held by a thread to avoid losing it
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Colette P.
Rating: 4 out of 5
following a purchase from 02/02/2026
I am satisfied practically after my macular hole surgery.
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Christian D.
Rating: 5 out of 5
following a purchase from 30/01/2026
I could not take advantage of the different possibilities of your equipment. The only use that suits me is sitting at the edge of a table with the equipment on the table to have my head down. In use, I cannot sleep.
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Manuela M.
Rating: 5 out of 5
following a purchase from 28/01/2026
I had the MassMe vitrectomy pillow with me in the hospital. All the nurses and doctors were so enthusiastic that a consultation is taking place to possibly include the pillow in the inventory.
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Danièle L.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very practical and comfortable after the operation
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Marie Christine B.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very effective medical device and pleasant to use.
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Valerie S.
Rating: 5 out of 5
following a purchase from 21/01/2026
Very well-made and very useful after macular hole surgery, I highly recommend it especially for sleeping on your stomach, the cushion is perfect
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