Customer reviews of MassMe

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 479 published reviews

Summary of reviews

MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.

All reviews

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CHRISTIAN R.
Rating: 5 out of 5
following a purchase from 19/03/2026
Easy to use. Easy to maintain. Quality product.
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Christian M.
Rating: 5 out of 5
following a purchase from 23/03/2026
Excellent products
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Dorothea C.
Rating: 1 out of 5
following a purchase from 21/03/2026
No possibility to return the pillow because it is supposedly a "medical" product. We do not like it and insist on a return label...
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Response from MassMe
Hello, According to the recommendations of the European Union, a medical product with skin contact cannot be returned after use.
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Éva M.
Rating: 5 out of 5
following a purchase from 17/03/2026
Great: operated urgently for macular hole (vitrectomy and gas injection) 3 days after diagnosis, I ordered this cushion express on the site and received it the next morning. It allowed me to strictly maintain the so-called "bubble" prone position for sleeping (I don't see how it would have been possible without it), but also during the day to keep my head horizontal, for car trips, reading, etc. It saved my back and neck. I hesitated at first given the price, but considering its use and ease of use, I do not regret it at all. I had read some negative reviews regarding comfort, sturdiness, or ergonomics, but clearly these people must not have read the instructions properly; ) I had previously checked all the pharmacies and medical supply stores in my city, none offered any equipment... This should systematically be proposed by the surgeon. Moreover, I think it will easily serve me again on other occasions. In short, more than satisfied!
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Georges O.
Rating: 5 out of 5
following a purchase from 19/03/2026
Very practical after a retina intervention
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Richard D.
Rating: 5 out of 5
following a purchase from 17/03/2026
The MassMe support has saved me through the first week after the surgery! I am totally thrilled. Why is this not recommended by the ophthalmologist or is hardly known in the eye clinic? This support is worth every cent!!!
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Norbert T.
Rating: 5 out of 5
following a purchase from 15/03/2026
Fast delivery, easy to use, versatile, very good aid after eye surgery.
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Patricia L.
Rating: 4 out of 5
following a purchase from 09/03/2026
I have bought my Massme in readiness for my vitrectomy operation in a few weeks time so have only tried it out for short times so far. It seems comfortable and supportive but I find it difficult to use wear my glasses while using it. They don't have big rims but the cushion pushes them into my face and is uncomfortable. I guess I won't have to wear them much!
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Pierre G.
Rating: 5 out of 5
following a purchase from 09/03/2026
Simple and practical operation. The contact number in case of questions that works directly is appreciated! The ability to install it on beds but also on desks is very appreciated! Thank you! :)
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Evelyne T.
Rating: 5 out of 5
following a purchase from 06/03/2026
Perfectly meets my needs.
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Maria Serafina C.
Rating: 5 out of 5
following a purchase from 27/02/2026
Great pillows after vitrectomy! Only the locking mechanism could be improved, as the small black part comes off very easily or sticks to the sweater due to the Velcro.
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Frédéric F.
Rating: 5 out of 5
following a purchase from 03/03/2026
Very good product, easy to use: nothing to complain about!!
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Susann S.
Rating: 5 out of 5
following a purchase from 25/02/2026
It is indispensable after a vitrectomy!!!!
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Nathalie M.
Rating: 5 out of 5
following a purchase from 24/02/2026
Impeccable for my recovery
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gerard L.
Rating: 5 out of 5
following a purchase from 18/02/2026
well received and well packaged. device, satisfactory for use
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christophe R.
Rating: 5 out of 5
following a purchase from 07/02/2026
this net is in accordance with the description and very practical
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Claudine P.
Rating: 5 out of 5
following a purchase from 13/02/2026
Very good product and helps a lot after a vitrectomy
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Brigitte W.
Rating: 5 out of 5
following a purchase from 12/02/2026
The headrest is very good, the shell is soft and the cover can be washed. Also, the different settings are good. Unfortunately, the locking mechanism is not so good, I would wish for three more, it falls out easily.
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Response from MassMe
Good day,
Our supplier for the Velcro straps had a problem with the adhesive on one roll. The problem has now been resolved and the fastening works normally again.
We will send you three replacement Velcro straps.
Best regards,
G
Ginette M.
Rating: 5 out of 5
following a purchase from 06/02/2026
It's wonderful. What beautiful technology. Thank you very much. I will keep you updated after my intervention.
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Joseline R.
Rating: 5 out of 5
following a purchase from 04/02/2026
Package received on time.
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Armel G.
Rating: 5 out of 5
following a purchase from 04/02/2026
Very good product One point to improve the black cord that prevents the 2 plastic elements from separating after adjustment should be held by a thread to avoid losing it
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Colette P.
Rating: 4 out of 5
following a purchase from 02/02/2026
I am satisfied practically after my macular hole surgery.
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Christian D.
Rating: 5 out of 5
following a purchase from 30/01/2026
I could not take advantage of the different possibilities of your equipment. The only use that suits me is sitting at the edge of a table with the equipment on the table to have my head down. In use, I cannot sleep.
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Manuela M.
Rating: 5 out of 5
following a purchase from 28/01/2026
I had the MassMe vitrectomy pillow with me in the hospital. All the nurses and doctors were so enthusiastic that a consultation is taking place to possibly include the pillow in the inventory.
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Danièle L.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very practical and comfortable after the operation
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marie christine B.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very effective medical device and pleasant to use.
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Valerie S.
Rating: 5 out of 5
following a purchase from 21/01/2026
Very well-made and very useful after macular hole surgery, I highly recommend it especially for sleeping on your stomach, the cushion is perfect
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María Teresa V.
Rating: 5 out of 5
following a purchase from 19/01/2026
An excellent product. And the purchasing process as well.
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Jose Antonio G.
Rating: 5 out of 5
following a purchase from 19/01/2026
I have had retina detachment surgery and I had to be almost 24 hours face down for 10 days due to the gas they put in to seal the retina. Thanks to this headrest, I have been able to sleep and sit at a table because it can be adjusted for both things. I recommend it.
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Martial A.
Rating: 5 out of 5
following a purchase from 10/01/2026
Fast reception and corresponds to the presented item
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Jean-Claude L.
Rating: 4 out of 5
following a purchase from 12/01/2026
Product meets the need for eye surgeries in particular
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Martine R.
Rating: 5 out of 5
following a purchase from 06/01/2026
Ordered following a vitrectomy, I could not test it due to its late delivery.
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ELISABETTA F.
Rating: 5 out of 5
following a purchase from 02/01/2026
EXCELLENT SERVICE
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Francoise S.
Rating: 5 out of 5
following a purchase from 05/01/2026
perfect
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Corinne R.
Rating: 5 out of 5
following a purchase from 16/12/2025
I underwent a vitrectomy due to a hole in the macula. After the operation, the patient must keep their head tilted with their gaze directed towards their feet. This device has been of great help in adhering to this constraint. Indeed, being able to rest the head allows for proper relaxation of the trapezius area in the neck, and the gaze is well positioned.
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Claudine V.
Rating: 5 out of 5
following a purchase from 19/12/2025
Perfect for relaxing after work
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Anna T.
Rating: 5 out of 5
following a purchase from 16/12/2025
Bamboo fabric headrest, very comfortable and easy to install. Processed order and very fast delivery. Thank you for that.
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Yannick B.
Rating: 5 out of 5
following a purchase from 15/12/2025
Perfect, very practical and comfortable
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Catherine P.
Rating: 5 out of 5
following a purchase from 13/12/2025
The product seems effective. Healing is in progress
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Christine N.
Rating: 2 out of 5
following a purchase from 03/12/2025
The pillow is quite pleasantly soft, however, the handling is not particularly good. The plastic is very sharp-edged, I keep tearing my fingers while turning the screw. The locking mechanism is also very poor. It slips out very quickly despite the plug.
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Response from MassMe
Good day,
It seems that these incidents are due to a partially improper use contrary to the operating instructions. We recommend that you carefully observe these to optimize the use of your device and avoid such problems, or contact our customer service, which will be happy to assist you.