MassMe is consistently described as a practical, versatile head and neck support that stays in place during recovery, with multiple positions that keep the face-down or slightly angled posture comfortable for extended periods. The bamboo fabric cushion is noted as soft and supportive, easy to adjust for face width, and the product is easy to assemble, use, and transport, including on beds, desks, or in a car. Customers frequently highlight reliable and prompt delivery, along with responsive, helpful customer service. Overall, the cushion is valued for aiding post-surgery recovery, improving comfort during long periods of rest, and enabling reading, watching, and light activity without neck pain.
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Pascal C.
Rating: 5 out of 5
following a purchase from 04/12/2025
We were delivered on time but at a relay point when it should have been at home. Otherwise, the product is very good. The adjustment could have a latch which would be an improvement to the current product.
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R D.
Rating: 1 out of 5
following a purchase from 06/12/2025
Product is unsuitable for lying on the stomach after vitrectomy. And there is no Dutch manual. For me, a bad purchase.
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Response from MassMe
Hello,
Thank you for your feedback. We understand that the recommended position after this surgery can be difficult. However, most of our users appreciate that the product helps keep the injected gas in place while preventing neck pain. In response to your comment, we will add Dutch to the manual.
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Emilia B.
Rating: 5 out of 5
following a purchase from 04/12/2025
Everything perfect. Great product. Delivery ahead of schedule. Thank you
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Beata P.
Rating: 5 out of 5
following a purchase from 04/05/2025
Very quick delivery!
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caroline A.
Rating: 5 out of 5
following a purchase from 03/12/2025
A precious cushion, very good quality, very comfortable, an extraordinary bed during my postoperative recovery from retina.
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louise M.
Rating: 5 out of 5
following a purchase from 02/12/2025
very satisfied
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Elena M.
Rating: 5 out of 5
following a purchase from 25/11/2025
I had surgery on my macula and it has been my salvation. Thank you very much
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Bertram Q.
Rating: 3 out of 5
following a purchase from 24/11/2025
The locking hook broke out of the base during normal use. I had placed the base under the mattress as suggested in the picture. When removing it, the locking hook broke off!
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Response from MassMe
Good day,
Such a situation can only be explained by improper use contrary to the operating instructions. The material has been carefully tested and approved for more than 5,000 usage cycles. In addition, it comes with a 2-year warranty. I invite you to contact our customer service to obtain a replacement part.
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Barbara T.
Rating: 5 out of 5
following a purchase from 25/11/2025
It was very helpful during my recovery from a vitrectomy and I also recommended it to my treating doctors.
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Liliane G.
Rating: 5 out of 5
following a purchase from 21/11/2025
Fortunately, this MassMe cushion exists. It allowed me to sleep in the recommended position to better heal the macular hole. The first night was not easy, but then you get used to it. Thanks to the inventor of this product, especially a French one.
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Paule H.
Rating: 4 out of 5
following a purchase from 19/11/2025
good overall
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David S.
Rating: 5 out of 5
following a purchase from 13/11/2025
Beautiful design and the product exceeded expectations.
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Lilou H.
Rating: 5 out of 5
following a purchase from 08/11/2025
A good help when one has undergone a vitrectomy
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Brigitta D.
Rating: 5 out of 5
following a purchase from 06/11/2025
Everything is in perfect order. Thank you.
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Patrizia M.
Rating: 5 out of 5
following a purchase from 01/11/2025
Excellent product for post-operative macular hole intervention.
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Valérie P.
Rating: 5 out of 5
following a purchase from 30/10/2025
Good product and fast delivery
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Jean-Yves G.
Rating: 5 out of 5
following a purchase from 30/09/2025
Very good product especially in the case of a Vitrectomy, I recommend
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Michel H.
Rating: 5 out of 5
following a purchase from 24/10/2025
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Anne.marie F.
Rating: 5 out of 5
following a purchase from 20/10/2025
Perfect. Essential. And top-notch customer service. I recommend.
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Philippe M.
Rating: 5 out of 5
following a purchase from 07/10/2025
Very efficient
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Laura M.
Rating: 5 out of 5
following a purchase from 13/10/2025
fantastic
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Bernd Christian P.
Rating: 4 out of 5
following a purchase from 24/09/2025
Very well thought-out ergonomic headrest with many application possibilities. The only downside: changes in the tilt of the cushion column are very cumbersome and stiff.
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Response from MassMe
Thank you very much for your review. It is likely that you did not turn the tension knob far enough to make the tilt movement easier to release.
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Daniela D.
Rating: 5 out of 5
following a purchase from 13/09/2025
Fast delivery, but product no longer necessary, so I sent it back.
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Werner B.
Rating: 5 out of 5
following a purchase from 11/09/2025
Uncomplicated processing and fast delivery. We are very satisfied with the pillow, as it relieves the constant downward gaze after an eye surgery.
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Fernandez L.
Rating: 5 out of 5
following a purchase from 09/09/2025
After purchasing the product, it arrived within the expected timeframe, perfectly in accordance with the order. Ultimately, I didn't need to use it, so I decided to return it. The return process turned out to be simple and quick, without any complications. The company handled the procedure efficiently and professionally, which allowed me to finalize the return without any issues.
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Alain G.
Rating: 5 out of 5
following a purchase from 04/09/2025
I appreciated Mr. Pétri's commercial service; indeed, I had cataract surgery with a vitrectomy requiring a "bubble" position, head parallel to the ground... but only for a duration of two days, so I did not use the head support and turned it around... However, I must point out that for a long recovery, it is a wonderful and easy-to-use tool. Best regards.
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Bernd B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Smooth processing, fast delivery, great help after eye surgery
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Eric B.
Rating: 5 out of 5
following a purchase from 29/08/2025
Perfect in every way
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Joelle R.
Rating: 5 out of 5
following a purchase from 22/08/2025
Very satisfied, very practical after vitrectomy.
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Eric B.
Rating: 5 out of 5
following a purchase from 29/08/2025
top
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Evelyne R.
Rating: 5 out of 5
following a purchase from 21/08/2025
Very good acquisition! Completely suitable for vitrectomy. Thank you very much
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Anna B.
Rating: 5 out of 5
following a purchase from 13/08/2025
Great product! I recommend it!!!
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Juan carlos G.
Rating: 5 out of 5
following a purchase from 18/08/2025
Phenomenal
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Ilka K.
Rating: 5 out of 5
following a purchase from 11/08/2025
The product helped me a lot after the vitrectomy, in maintaining the prone position
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GIGLIOLA G.
Rating: 5 out of 5
following a purchase from 08/08/2025
Very useful item for many situations in life. I ordered it for an eye recovery but had to organize myself differently. It could have been valuable but arrived too late. Beware of any scratches on the face in the chin area caused by the sharp hard plastic not perfectly covered by the pillow. The shipping cost is too high (42.90 euros) to receive it within 24 working hours from the order if placed by 2 PM on the same day, and it is not related to what was promised on the site: I placed my order at 1:30 PM on a Friday and received it the following Tuesday. The requested reductions in shipping costs were not applied.
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Antje K.
Rating: 4 out of 5
following a purchase from 03/08/2025
Delivery was very prompt after payment, unfortunately the part did not meet our expectations. The return shipping cost money, but the refund was credited to the account after about 14 days.
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Response from MassMe
If you had contacted our customer service, we would certainly have been happy to assist you in making optimal use of the product.
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Albano S.
Rating: 5 out of 5
following a purchase from 30/07/2025
Excellent product especially for those like me who have undergone surgery (on the eye) for VITRECTOMY, allowing for an acceptable recovery with its use, a nice design, comfortable and easy to assemble! I am very satisfied! Albano Sidari
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Ana María L.
Rating: 5 out of 5
following a purchase from 07/08/2025
Thanks to MassMe, the citrectomy is more bearable. The price is a bit high, but it's worth it.
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Margaux J.
Rating: 5 out of 5
following a purchase from 04/08/2025
This cushion really saved me during my post-retinal surgery recovery. Very comfortable and intelligently designed. It should be prescribed for every surgery that requires keeping your head down.
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NADINE S.
Rating: 5 out of 5
following a purchase from 25/07/2025
The Massme cushion after vitrectomy is essential and helps enormously during recovery!
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