9.1/10
★★★★★
based on 7729 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
Well thought out site
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Answer from Méanail Paris
Dear Laurène,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
The delivery of the order was respected. However, we would like to share with you a concern about the products (varnish), we ordered 2 times various varnishes and for the most part, during the installation and UV drying, after 2 to 3 days, the varnish comes off? Can you tell us if this case has already happened to other buyers and advise us on the handling and or combination of products (primer, varnish, ...) Thank you for your response
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Answer from Méanail Paris
Dear Annick,Thank you for your message. To ensure an optimal experience with our semi-permanent nail polish, don't forget to apply our Primer which will increase the adhesion of the nail polish. Next, apply a thin layer of Base Coat, taking care not to overflow onto the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. To finish, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.for a semi-permanent varnish to last long, you must apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. Don't hesitate to come back to us for more advice! Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
1 jar of varnish broken in the box in a set of 5
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Answer from Méanail Paris
Dear Elisabeth,We apologize for the problem with the nail polish.Could you please send us a picture of the broken nail polish to our customer service: https://www.meanail.com/fr/nous-contacterNotre. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find a suitable solution together.Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
Hello, I've been using your kit for a while now but the nail polish comes off very quickly on the edges, I don't understand because I degrease and polish the nails well, apply thin coats but nothing to do, thank you for your answer.
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Answer from Méanail Paris
Dear Sydney,Thank you for your message. For a semi-permanent nail polish to last long, you need to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions, not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts off with extreme ease.moreover, tucking in the longle is very important because this passage allows you to weld everything together without your nail polish drying out after a few days.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
3/5
★★★☆☆
Easy and complete navigation
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Dear Lolita,We thank you for your purchases and are happy that our site satisfies you.Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
The website is well done, the necessary tabs are present. It is clearCustomer service is satisfactory, the response is fast and efficientI am quite satisfied with the delivery By cons varnishes do not really hold. Count a maximum of 1 week and a half. But they can start to peel from the first day
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Answer from Méanail Paris
Dear Deborah,Thank you for sharing your experience with us.We are delighted to see that you are fully satisfied with our site and we are happy to count you among our community.Furthermore, we would be interested to know more about how you apply the semi-permanent because all the steps are essential.Our priority is the satisfaction of our customers, so we look forward to your feedback.Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
Order came in time
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Answer from Méanail Paris
Dear Emilie,Thank you for sharing your experience with us.I will pass on your message to all our teams who strive every day to offer a great experience to our customers.Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
I ordered peel-off nail polish with a lamp. The varnish is of good quality, first test the varnish lasted 5 days, second test 7 days. It remains very shiny. On the other hand I put only 3 stars because the delivery is super long, the information is not updated by Mondial Relay in the end I could have recovered my package on Friday but due to a lack of updating I received the text message on Monday ...
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Dear Orianne,Thank you for sharing your experience with us.We apologize for the delivery problem.We will forward your remarks to improve our services and hope to keep your trust.Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
Incredibly fast delivery! Colors of the varnish match but the varnish lasts very little time
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Dear Rosalie,Thank you for your message.Concerning the holding of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, to ensure an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
2/5
★★☆☆☆
Very disappointed with this site, the products arrived scratched when I was supposed to offer this to a person, sorry but I do not recommend this site
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Dear Delphine,We are sorry to hear that you have received your scratched products. We will pass on your comments and hope to keep your confidence. We can contact you by phone to discuss this with you. Are you available during the day? Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
Divided opinion: complete kit, even if additional wipes to remove the varnish would have really been a plus. The downside is really on the staying power of the polishes. I am used to do it in institute, it lasts in general 2 weeks/2 weeks and a half (the problem is only the regrowth). There I made 2 tests and the next day I see already accroses ?? I make however well all the stages in the order, without forgetting one. What a pity?
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Answer from Méanail Paris
Dear Anne-Sophie, Thank you for your message. I am sorry to hear that you are disappointed by our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles, there is a risk that it will come off quickly. If you have greasy nails (which often explains why the nail polish doesn't last as long), put the emphasis on the preparation of your manicure (very important!): Polish your nail well and apply a coat of Primer.What do you mean by wipe? Don't hesitate if you need more advice! We are listening to you ! Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
I received a TOP COAT without a brush! I sent an email to have one sent to me. I am without return!
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Dear Charlotte,We are sorry to hear that you received a Top Coat without a brush. We replied to your email this morning and due to the exceptional situation, we have proceeded to a refund as this product is currently out of stock. Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
I still have so many problems to remove the varnish and I'm still waiting for your answer, not very serious all that!
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Dear Mirene,After checking on our side, we have not received any message from you. Could you please tell us how you contacted us? Regarding the application of the varnish, could you give us more details about the steps performed? Indeed, to ensure an optimal application of semi-permanent varnish and smoothly, it is essential to respect the recommended techniques. We remain at your disposal for further information and wish you a good day.Ines - Méanail Paris
3/5
★★★☆☆
I could not choose the delivery in relay point because it did not work although it was a free delivery, and opt for the delivery at home which was paying.
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Answer from Méanail Paris
Dear Claudine,We are sorry that you could not select a relay point. However, we have not encountered any problems with Mondial Relay in recent weeks regarding the display of relay points. But if it happens again, you can contact our customer service: https://www.meanail.com/fr/nous-contacterTrès Beautiful day,Inès - Méanail Paris
2/5
★★☆☆☆
The nude colors do not match the photo. I am very disappointed and it's all mini 5ml and I really don't like it.
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Answer from Méanail Paris
Dear Ezgi,We are sorry to hear that the color of our nail polish disappointed you. The photos 2 of our product pages were made in real condition by a hand model in order to represent the best rendering of each varnish.Our boxes are composed exclusively of varnish 5ml, we sell however varnishes 15ml to the unit.Our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
Well
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Dear Jessica,Thank you very much for your little word.Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
The colors do not hold, and are not covering enough
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Answer from Méanail Paris
Dear Lea,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their outfits from our customers. We would be interested to know more about how you apply the semi-permanent because all the steps are important. Our priority is the satisfaction of our customers, so we look forward to your feedback. Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
The kit is great! good value for money but the varnish does not hold well.
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Hi Marjorie, Thank you for your comment, did you use our Cleaners to degrease your nails? Then did you apply a Primer before the 2 coats of Colors nail polish to make the nail polish last? These 2 steps are essential to ensure a good adhesion of the semi-permanent nail polish. Finish your manicure by applying a thin layer of Top Coat.don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
2/5
★★☆☆☆
The products are of good quality and the site is ergonomic however this note is justified by the time of order and delivery which is not of 3 days as indicated. I ordered twice and for these 2 orders there was 8 days of delivery time, which has nothing to do with the 3 days indicated. Except for the delivery time I am satisfied with the products.
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Answer from Méanail Paris
Dear Maureen,Thank you for taking the time to share your experience with us. The normal delivery time is 2 to 6 business days, however you placed your order during the holiday season and during the strike period which slowed down the delivery process and thus lengthened its time.However, we will still check the delivery tunnel with Mondial Relay, our partner for France, to understand the delay.Very nice day,Ines - Méanail Paris
2/5
★★☆☆☆
The machine of the ruby kit works well, however, the varnishes are of bad quality and not very pretty... There are very few cleaner and remover wipes so you have to buy more product after 2 applications. I would advise to buy the machine individually but good value for money anyway!
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Answer from Méanail Paris
Dear Florence,First of all, we would like to thank you for your comment, the feedback from our customers is extremely important to us and allows us to continuously improve our products.We are sorry to hear that you were disappointed with our polishes, can you please give us more details about your comment? Is it a problem with the hold, the choice of colors in the Ruby kit or another problem? Our customer service is at your disposal to give you advice for a successful application of semi-permanent! Regarding the cleaner and remover wipes, this was a test product on our site because it is more practical than cotton pads that need to be soaked in product. Following the experiences of our customers, we have decided to return to the classic 115 ML bottles of cleaner and remover. I invite you to contact our customer service at [email protected] so that we can send you a bottle of cleaner and remover free of charge. We look forward to hearing from you and wish you a wonderful day! Inès - Méanail Paris
3/5
★★★☆☆
The kit is good. The lamp too, but the varnishes do not cover and last only 3 days
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Dear Aurore,Thank you for your comment.we would be interested to know more about how you apply the semi-permanent because all the steps are essential.very nice day,Ines - Méanail Paris
3/5
★★★☆☆
Well
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Dear Anaïs, Thank you very much for your little word.Very nice day,Inès
3/5
★★★☆☆
The varnish is gone after 2 days already. Maybe you don't have to do the dishes, cleaning etc..
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Dear Fabienne,Concerning the holding of the varnish, can you give us more details about the steps carried out for the application of the varnish? Indeed, to guarantee an optimal holding of the semi-permanent varnish, it is essential to respect the recommended application techniques.Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
I received everything, it was perfect but the machine only worked once. Fortunately I contacted customer service and the next day they sent me a new machine. I am waiting for the delivery
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Dear Deborah,We apologize for the delivery problem.Our priority is the satisfaction of our customers.Very nice day,Ines - Méanail Paris
2/5
★★☆☆☆
I received my order much later than expected. I was hoping to receive it for Christmas and it was not the case. Disappointed at this level!
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Dear Alicia,We apologize for the delivery problem and hope to keep your confidence.Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
Overall quite good but impossible to remove the varnish without scratching it. I put a non-gel base before to facilitate the application.
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3/5
★★★☆☆
Fast delivery! Very happy with the lamp and accessories delivered with, however a little disappointed with the varnishes, the color is not obvious to apply, the top coat is too liquid for my taste and the holding in time is not the strong point of these varnishes.
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Answer from Méanail Paris
Dear Alice,We have a lot of positive feedback on our nail polishes, but to ensure you have the best experience with Méanail Semi-Permanent Nail Polish, don't forget to apply our Primer to increase the adhesion of the polish. Then, apply a thin layer of Base Coat, taking care not to overflow on the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. Finally, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.and we advise you to keep the Top Coat in a cool place (less than 18°C).don't hesitate to come back to us for more advice.very nice day,Inès - Méanail Paris
3/5
★★★☆☆
For the order for shipping and collection everything is fine
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Dear Hélène,Thank you for your comment and your confidence.I hope you enjoy your purchase.Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
The delivery was in accordance with the order to one item but I received it very quickly in compensation.
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Dear Michèle,Thank you for sharing your experience with us.I will pass on your message to all of our teams who strive every day to offer our customers a great experience.Very nice day,Inès - Méanail Paris
2/5
★★☆☆☆
Its really not top the gel does not hold its part
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Answer from Méanail Paris
Dear Emma,To ensure an optimal experience with the semi-permanent nail polish Méanail, don't forget to apply our Primer which will help you to increase the adhesion of the nail polish. Then, apply a thin layer of Base Coat, taking care not to overflow on the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. Finally, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.we can contact you by phone to discuss this with you.very nice day,Inès - Méanail Paris
3/5
★★★☆☆
Clear, good
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Dear Maryline,Thank you very much for your note.we are delighted to have you in our community.very nice day,Inès - Méanail Paris
3/5
★★★☆☆
Delighted
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Dear Melanie,Thank you very much for your note.we are delighted to have you in our community.very nice day,Inès - Méanail Paris
3/5
★★★☆☆
The site is good but not the products
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Dear Sandra,We are delighted that the site meets your expectations! Regarding our products, we are listening to you to understand what was not satisfactory in your experience with Méanail and bring you all our expertise.Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
Good. Lack of advice.
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Dear Marie,We are listening to you to understand what was not satisfactory in your experience with Méanail and bring you all our expertise.Our after-sales service is available from Monday to Friday from 9:00 am to 6:00 pm by phone and every day by mail.Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
Good delivery, good site
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Dear Candice,Thank you very much for your note.we are delighted to have you in our community.very nice day,Inès - Méanail Paris
3/5
★★★☆☆
The box arrived stale and the product boxes crushed
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Dear Carole,We are sorry to hear that the boxes arrived damaged.Our priority is the satisfaction of our customers. We can contact you by phone to discuss this with you and to find a solution together! Are you available during the day? Very nice day,Ines - Méanail Paris
3/5
★★★☆☆
The pose of the varnish is not easy bad quality of varnish I do not useful it disappointed
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Answer from Méanail Paris
Dear Ludiwine,We are sorry to hear that you were disappointed with our products. Concerning the application of the nail polish, can you give us more details about the steps performed? Please note that all our nail polishes are registered on the European cosmetics portal and meet the strictest European standards. Our R& team
3/5
★★★☆☆
Good.
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Dear Pauline,Thank you very much for your note.we are delighted to have you in our community.very nice day,Inès - Méanail Paris
2/5
★★☆☆☆
Strange exchanges where we are called by name as if we had kept the cows together, but apart from that nothing to complain about
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Answer from Méanail Paris
Hello Jacqueline,Our young marketing team has chosen to be close to its customers in order to advise them as best as possible. No need to worry about going back to being formal with those who wish to do so, as our driving force is your satisfaction. Sincerely yours, Clara - Méanail
2/5
★★☆☆☆
The varnishes are not opaque enough and the lamp is very long to dry the varnishes. I do not recommend it.
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Answer from Méanail Paris
Hi Shania, Before using our varnishes, you have to shake the bottle well in order to mix the pigments and to find a nice opacity. As for the drying of semi-permanent nail polishes, did you degrease the last layer (normally the layer of the Top Coat) with a cleaner? The cleaner allows you to remove the little oily layer that gives the impression that the varnish is not dry. Have a nice day,Clara - Méanail Paris
3/5
★★★☆☆
1. the package arrived late, after 20 days, when it said 5-10 days on the website.2. the inner box containing the lamp arrived damaged3. The description of the kit said the lamp was 36 watts, but a 24 watt lamp was sent to me. I hope they made an unintentional typo
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2/5
★★☆☆☆
Very clear site but product sold of very poor quality
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Answer from Méanail Paris
Dear Amélie,All our polishes are registered on the European cosmetics portal and meet the strictest European standards. Our R& team
3/5
★★★☆☆
The varnishes are not of quality. After lamp, nail file, rhinestones etc. correct
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Answer from Méanail Paris
Dear Heather,Thank you for taking the time to share your experience with us. We are so glad that the lamp and accessories are what you expected! All of our polishes are registered on the European cosmetics portal and meet the strictest European standards. Our R& team
2/5
★★☆☆☆
I am very pleased with the service and the quality of the product.
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Answer from Méanail Paris
Dear Melodie,I am sorry to hear that you are not satisfied with your experience on the Méanail website.we have redone all our photos and videos on our website so that they are as realistic as possible. Please don't hesitate to come back to us to discuss it by phone, very nice day.Ines - Méanail Paris
3/5
★★★☆☆
Nice color of varnish but does not last very long
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Answer from Méanail Paris
Dear Hélène,Concerning the hold of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, in order to guarantee an optimal hold of the semi-permanent varnish, it is essential to respect the recommended application techniques. We remain at your disposal for further information. Very nice day,Inès - Méanail Paris
3/5
★★★☆☆
Maximum 2 weeks, after need to redo again,
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Dear Iryna, Thank you for your comment, did you use our Cleaners to degrease your nails? Then did you apply a Primer before the 2 coats of nail polish to make the nail polish last? These 2 steps are essential to ensure a good adhesion of the semi-permanent nail polish. Finish your manicure by applying a thin layer of Top Coat. Don't hesitate to come back to us for more advice. Have a nice day,Inès - Méanail Paris
2/5
★★☆☆☆
In general, I like it but I am disappointed with the colors that are not the same as on the site. I do not recommend
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Answer from Méanail Paris
Dear Rayene Imane, We regularly update our visuals so that they are as representative as possible of the real color of our semi-permanent nail polish. The resolution of your screen can also change the shade of your nail polish. We would be delighted to offer you another nail polish that will better meet your expectations. Looking forward to hearing from you, Amélie - Méanail Paris
3/5
★★★☆☆
For the price the outfit is not that great but the colors are very nice
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Dear Erine, Thank you for your note. Did you use our Cleaners to degrease your nails? Then did you apply a Primer before the 2 coats of Colors nail polish to make the nail polish last? These two steps are essential to ensure a good adhesion of the semi-permanent nail polish and finish your manicure by applying a thin layer of Top Coat.Concerning the application of Peel Off nail polish, it is different from a classic semi-permanent nail polish. It is recommended for people who like to change their nail colors regularly. It is a varnish that lasts up to 7 days and is removed in one go like a sticker. The steps of the Peel Off application are as follows:- Apply a thin layer of Twin Coat Peel Off and catalyze under the lamp for 60 seconds- Apply 1 or 2 layers of Peel Off nail polish (depending on the opacity you want to obtain) and catalyze each layer- Cover with a thin layer of Twin Coat Peel Off and degrease with a pad cleaner to avoid the oily look that gives the impression that your nails are not dryMéanail Tip: Line the free edge of the nail with a thin layer of color to get a professional finish.Don't hesitate to come back to us for more tips.very nice day,Inès - Méanail Paris
3/5
★★★☆☆
When I last ordered, I received a base that was impossible to apply because it was too thick and sticky, instead of the 2 in 1 base, so I stopped using your products
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Answer from Méanail Paris
Dear Marie Chantal,We are sorry to hear that you were disappointed with our products. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find together a suitable solution.Very nice day,Inès - Méanail Paris