9.1/10
★★★★★
based on 9069 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Sander that no longer works after 3 uses, lamp that takes 3 hours to dry

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Delphine S.
purchased on 15/12/2024
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1 /5
★☆☆☆☆

Light does not work

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Marta G.
purchased on 09/12/2024
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1 /5
★☆☆☆☆

I never received my order

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Stephanie B.
purchased on 26/12/2024
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1 /5
★☆☆☆☆

3 weeks and still no parcel!

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Virginie D.
purchased on 25/12/2024
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1 /5
★☆☆☆☆

My order never arrived

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Federica M.
purchased on 23/12/2024
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1 /5
★☆☆☆☆

Received order on time Very good

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Habiba Z.
purchased on 23/12/2024
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1 /5
★☆☆☆☆

Slow delivery Poor communication

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Sjaan B.
purchased on 17/12/2024
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1 /5
★☆☆☆☆

Very bad experience. Although a slowdown in delivery time at Christmas time is understandable, however, this delay is no longer justifiable: I don't have the package, I don't have the money, I have no feedback from the 'company ( no apology request..).Contacted by me , recently, I was told that the package will arrive. It has not yet arrived. I specify that it was supposed to be a gift. I hope that, in the meantime, the recipient does not independently buy what I had decided to give her!

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Giuseppina Luciana V.
purchased on 22/12/2024
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1 /5
★☆☆☆☆

One star is still too many! My parcel was missing a ballet set (the one my daughter really wanted) which was reimbursed after I complained. How is it possible that we can order when they are out of stock?

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Sylvie Carmen N.
purchased on 19/12/2024
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1 /5
★☆☆☆☆

Late delivery. No information on delivery stages.

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Cecile R.
purchased on 17/12/2024
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1 /5
★☆☆☆☆

The device does not work and the varnish does not hold

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Nicole V.
purchased on 18/12/2024
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1 /5
★☆☆☆☆

Very disappointed with my products Some of the polishes I received are completely empty! Clearly I don't recommend

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Karine B.
purchased on 17/12/2024
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1 /5
★☆☆☆☆

When I ordered I was supposed to have a free gift and I received absolutely nothing.

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Mathilde G.
purchased on 16/12/2024
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1 /5
★☆☆☆☆

I have not received my order

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Barbaire D.
purchased on 11/12/2024
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1 /5
★☆☆☆☆

Package not received

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Carine A.
purchased on 16/12/2024
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1 /5
★☆☆☆☆

I bought a nail lamp. The cable where it plugs in does not work. When you place the order it says that they send you a phantom gift valued at 14 euros and instead they send you some nail stickers that are not worth a euro. They charge shipping costs on returns. I do not recommend it

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Ana M.
purchased on 15/12/2024
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1 /5
★☆☆☆☆

I'm not satisfied, I asked for a return because of a duplicate gift, I was told that I would be reimbursed and today it's been 1 month, still no reimbursement.

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Charlène B.
purchased on 19/11/2024
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1 /5
★☆☆☆☆

Package received completely broken..customer service responds once in a while....

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Cristina G.
purchased on 11/12/2024
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1 /5
★☆☆☆☆

Hello, I sent you an e-mail after Christmas and, unless I'm mistaken, I haven't received any return concerning my request. In fact, the package I ordered was ordered twice, so I was asking you for the product to return to you. Thank you for your feedback. Sincerely F-CHAMPEY

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Frederic C.
purchased on 10/12/2024
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1 /5
★☆☆☆☆

2 orders shipped and never received

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Séverine T.
purchased on 04/12/2024
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1 /5
★☆☆☆☆

Oven not working

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Fabio G.
purchased on 09/12/2024
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1 /5
★☆☆☆☆

I placed an order. The parcel was delivered in a locker but the locker was empty. I had to call Mondial Relay who told me that the parcel would be re-delivered. Finally it went back to the sender, the order was reimbursed at no time did I get a message from you explaining what was going on with my order or offering to send another parcel. I am very disappointed.

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Manuela A.
purchased on 07/12/2024
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1 /5
★☆☆☆☆

Valuable brand for a durable and satisfying home manicure

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Lucrezia D.
purchased on 06/12/2024
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1 /5
★☆☆☆☆

Order not received to date and ordered on the 22nd. No response to my emails requesting delivery information. Still waiting

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Valerie G.
purchased on 08/12/2024
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1 /5
★☆☆☆☆

UV unit plug not working great 😥

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Severine D.
purchased on 08/12/2024
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1 /5
★☆☆☆☆

The UV lamp does not work and there is no response from the after-sales service.

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Juliette V.
purchased on 06/12/2024
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1 /5
★☆☆☆☆

I am still waiting for my parcel!!!

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Carine L.
purchased on 07/12/2024
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1 /5
★☆☆☆☆

Disappointed as I received the same box 2 times, I'm waiting to hear from them again.

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Elise F.
purchased on 30/11/2024
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1 /5
★☆☆☆☆

Some items were missing from the order

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Cloe F.
purchased on 05/12/2024
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1 /5
★☆☆☆☆

I have not received my parcel

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Tery L.
purchased on 04/12/2024
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1 /5
★☆☆☆☆

Following my order that I placed with you, I did not receive my package and no response from your after-sales service within 24 hours. They replied 5 days later, so I had to reject my payment on my PayPal account.

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David K.
purchased on 03/12/2024
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1 /5
★☆☆☆☆

Perfect

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Sandrine M.
purchased on 25/11/2024
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1 /5
★☆☆☆☆

I ordered the Sphere Kit and they brought me the Ruby kit. The accessories are the same but the lamp is different and the price is very different.

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Elena C.
purchased on 02/12/2024
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1 /5
★☆☆☆☆

Never received my parcel so no Christmas presents for a family member. Very disappointed

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Lauriane B.
purchased on 02/12/2024
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1 /5
★☆☆☆☆

Not received and refunded

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Sophie M.
purchased on 02/12/2024
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1 /5
★☆☆☆☆

Order delivered at 01:00 to the requested relay point

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Emilie C.
purchased on 30/11/2024
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1 /5
★☆☆☆☆

Order not received, no status information!!!

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Daniela S.
purchased on 09/11/2024
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1 /5
★☆☆☆☆

I won't talk about the quality of their products, I don't know. I placed an order two days after the pack I had ordered was reduced by €10, and I asked them if it would be okay if I returned my pack, and recommended a new one with ten euros less, or if there was any possibility of a commercial gesture. I was told that this was not possible. So I'm not going to get the package back and buy a pack during Black Friday and after Black Friday make it even cheaper for me, it's a commercial scam.

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Magalie P.
purchased on 01/12/2024
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1 /5
★☆☆☆☆

I received someone else's order Despite 4 emails, no one told me how to receive my order Agnes marchand 24 rue beletre 18600 sancoins [email protected] Or [email protected]

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Agnes M.
purchased on 01/12/2024
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1 /5
★☆☆☆☆

Extremely disappointed by the delivery (20 days to receive the order when the site announced 3 to 6 working days) and catastrophic customer service who, when contacted, pretended not to understand the problem of a tripled delivery time. I wouldn't recommend them!

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Shirley A.
purchased on 30/11/2024
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