Mobellia consistently delivers on product quality, with many reviews praising high-end materials, durability, and the visual appeal of sofas, tables, and lounge sets. Customers highlight fast, reliable delivery, precise tracking, meticulous packaging, and efficient, proactive customer service that resolves issues quickly, including replacements for damaged items. The shopping experience is described as straightforward and trustworthy, with clear assembly guidance and smooth fulfillment from order to delivery, along with strong reassurance from the support team and after-sales service. Overall, the store is perceived as serious and professional, offering well-made items and dependable delivery, with positive notes on packaging, ease of assembly, and responsive support.
All reviews
P
Philippe C.
Rating: 1 out of 5
following a purchase from 05/06/2026
Poor quality and no communication possible with your customer service, which is difficult to reach.
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Response from Mobellia
Hello Philippe,
We are sorry that your experience did not meet your expectations.
However, we would like to clarify that we have received your request and that the defective table has been replaced. We hope that the new product brings you complete satisfaction.
We also take your remark regarding communication with our after-sales service into account and we are continuously working to improve our service quality.
Thank you for your feedback and we remain at your disposal if you have any questions.
Best regards,
The Mobellia team
K
Katja R.
Rating: 5 out of 5
following a purchase from 06/06/2026
Stunning furniture, lightweight and easy to clean, perfect table. Super satisfied with the purchase.
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Reyes P.
Rating: 5 out of 5
following a purchase from 03/06/2026
The best after-sales service I have ever known. Extraordinary service.
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David B.
Rating: 5 out of 5
following a purchase from 04/06/2026
Just as ordered perfect and speedy delivery
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VERONIQUE P.
Rating: 4 out of 5
following a purchase from 22/04/2026
Very aesthetic and comfortable living room. We will see in use regarding the durability of the cushions. Be careful, it takes two people to put on the cushion covers which are very fitted and difficult to put on. Kudos to the after-sales service, you were very responsive in sending us the 4 missing legs of one of the sofas. It's appreciated to have a person on the phone who addresses the problem immediately.
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Lysiane M.
Rating: 5 out of 5
following a purchase from 03/06/2026
The product is of much better quality than when I bought the Calvi set, both in terms of its cushions and covers. It's a shame I couldn't complete the totality because the replacement cushions for 7 seats no longer exist and no solution has been proposed.
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claire T.
Rating: 2 out of 5
following a purchase from 03/06/2026
Very bad customer experience regarding delivery and tracking (3 days stuck at home in total). Even though we are satisfied with the table and chairs ordered, we will not return to this site given the mediocre quality of the carrier and the after-sales service tracking from Mobellia, from whom we are still waiting for the email informing us of the rescheduling day......if you want customer feedback regarding the quality of the furniture, there are a few things that clearly need to change! (The carrier and the reliability of the online staff).
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Response from Mobellia
Hello,
We are sorry that your delivery experience did not meet your expectations, despite your satisfaction with the quality of the table and chairs received.
After checking, your order was placed on June 3, shipped on June 4, and fully delivered on June 9, which is within the timeframes specified in our sales conditions. However, we understand your dissatisfaction, as the carrier initially announced a delivery on June 6 before postponing it to June 8 (with June 7 being a Sunday), and then delivered an incomplete order. This situation is indeed regrettable and beyond our control.
As is often the case when a package is missing from a delivery, the missing item was represented on the very next working day, which was June 9. Throughout this period, our customer service remained at your disposal and responded to your requests. Our teams also contacted the carrier several times to expedite the resolution of this situation and obtain the delivery of the missing package as soon as possible.
That is why we are somewhat surprised by your assessment of our after-sales service, which has been mobilized throughout your case to assist you and liaise with the carrier.
We do take note of your comments regarding delivery tracking and will pass them on to our logistics partner to further improve our customers' experience.
Best regards,
The Mobellia team
M
Mrs M.
Rating: 5 out of 5
following a purchase from 02/06/2026
Very pleased with the overall experience from ordering, receiving and general enquiry from customer services. Goods were very well packed.
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denis P.
Rating: 5 out of 5
following a purchase from 30/05/2026
Fast delivery and top-notch customer service
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Guillaume C.
Rating: 5 out of 5
following a purchase from 02/06/2026
Bornéo range products are very pleasant to use and a real customer service for a cushion size issue
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Catherine L.
Rating: 5 out of 5
following a purchase from 04/05/2026
Perfect
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Gerard V.
Rating: 5 out of 5
following a purchase from 01/06/2026
Happy with our purchase
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Fabien G.
Rating: 2 out of 5
following a purchase from 30/05/2026
Disappointed because the product does not match its description on the site!
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Response from Mobellia
Hello,
We are sorry to hear that the table did not meet your expectations.
If the product does not suit you, you certainly have the option to return it in accordance with our return policy. Our team is at your disposal to assist you in this process and answer all your questions.
Do not hesitate to contact our customer service, who will be happy to help you find a suitable solution.
Best regards,
The Mobellia team
T
THIERRY D.
Rating: 1 out of 5
following a purchase from 30/05/2026
Serious delivery problems: - the carrier does not respect its commitment to specify the delivery day within a 2-hour slot - 3 out of 4 packages have been delivered - the carrier showed up the next day without warning - the carrier sent a link to reschedule the delivery but it does not work - the customer service of MOBELLIA contacted the carrier who does not know where the 4th package is - MOBELLIA is asking me to send photos of the packaging of the 3 delivered packages to identify the 4th one etc.
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Response from Mobellia
Hello,
We sincerely apologize for the difficulties encountered during the delivery of your order.
Although we systematically ask our carriers to deliver all packages of an order at once, it can unfortunately happen that some packages are shipped separately. In your case, 3 out of the 4 expected packages were indeed delivered during the first attempt.
In order to accurately identify the missing package and avoid any errors in processing your case, our customer service has requested photos of the received packages. This process allows us to precisely verify the references and tracking numbers associated with each item of the order.
When a carrier notices that only part of an order has been delivered, a new presentation is generally scheduled automatically the next day to limit the customer's wait. Unfortunately, despite our exchanges with the carrier, they were ultimately unable to locate the missing package.
Thanks to our joint verifications, we were able to identify that it was a cushion cover. In order to resolve the situation as quickly as possible, we have therefore proceeded to ship a new cover to complete your garden set.
We fully understand your dissatisfaction with these inconveniences beyond your control and thank you for your patience throughout the processing of your case.
Best regards,
The Mobellia team
V
Victor Manuel B.
Rating: 1 out of 5
following a purchase from 25/04/2026
Terrible Customer Service. Order canceled WITHOUT MY AUTHORIZATION after informing that the last number of my phone was wrong. It took me more than 10 days to get a response. They offered a new shipment with a gift as compensation. I accepted. From the arrival at the CBL MURCIA agency on 20.05.26 of the new order until 08.06.26 they have not contacted me by phone. 19 days!!!! I had already requested the Cancellation on 25.06 and Confirmed again by email on 28.05.26. I am still waiting for the refund of my money. THEY DO NOT SPEAK SPANISH. Only French or English. I DO NOT RECOMMEND MOBELLIA. VERY POOR SERVICE AND EVEN MORE IF THEY DO NOT HAVE A PROPER COMMUNICATION WITH THEIR LOGISTIC OPERATOR. I know what I am talking about. I import and export throughout Europe.
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Response from Mobellia
Hello Victor,
We sincerely regret the frustration that this situation has caused you and we fully understand your dissatisfaction after the incidents that occurred during the delivery process.
However, we would like to provide some context. During the first shipment, the carrier attempted to contact you to coordinate the delivery, without success. Subsequently, the merchandise was returned to our logistics platform by the carrier's decision, without Mobellia having requested or authorized such a return.
As soon as we became aware of this situation, we contacted you to inform you of what happened and offer you a new shipment of your order. During our exchanges, you indicated that you planned to be away on vacation, so we expressly asked you if you wanted us to make a new shipment. Once we received your confirmation, we proceeded to organize and ship the merchandise again at our expense.
However, when the second shipment had already left our warehouses and was practically at its destination, you informed us of your desire to cancel the order. At that moment, it was no longer possible to stop the transport or recover the merchandise before delivery.
For this reason, and in accordance with the usual procedure in any distance sale, the refund can only be made once the merchandise has been effectively returned and received in our warehouses. This situation does not respond to a refusal on our part to refund your order, but to the fact that the cancellation was requested when the merchandise was already in transit and was subsequently rejected by you.
We understand that the information conveyed by the carrier during this process has not always been clear and we sincerely regret the inconvenience caused. Our team continues to monitor the return to proceed with the refund as soon as the merchandise is received at our facilities.
Sincerely,
The Mobellia team
S
Sabine M.
Rating: 5 out of 5
following a purchase from 27/05/2026
Very nice quality, consistent with the photos on the site. Very fast shipping.
We are delighted with our purchase. The chairs and cushions are great. Very nice product
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Helga B.
Rating: 5 out of 5
following a purchase from 23/05/2026
very good
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Angel C.
Rating: 5 out of 5
following a purchase from 17/05/2026
Good morning. I have received the order very well, I have only seen some very small dents in the aluminum. But they are there. The packages are very well protected. I also ordered the furniture covers two weeks ago and I have not received a response on when I will receive them. Can you give me more information? Regards
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allan C.
Rating: 1 out of 5
following a purchase from 25/05/2026
very misleading thought you got the table and chairs, I thought I ordered 10 seater outside dining table and chairs and it was only the table delivered they should just show in the pictures just table without chairs, I paid £680 now just for a table, customer service is slow and emailed to change delivery address as it had my work down and not home address, didn't get changed and the table was delivered to my work address which I then had to get a van and get to my home address, as too big for a car, feel like the table is not worth that money, I only ordered as thought it was for the set, I now have to find 10 chairs to go with it, not happy at all and will cost to send back and no reply with emails so I'm stuck with it
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Response from Mobellia
refund made
S
Sabine S.
Rating: 5 out of 5
following a purchase from 25/05/2026
Perfect
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Agnes C.
Rating: 5 out of 5
following a purchase from 24/05/2026
Superb set. What we liked, the quality of the whole and the speed of delivery. Good company. Very happy
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Florence P.
Rating: 5 out of 5
following a purchase from 22/05/2026
Serious company, delivery times respected
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PERRET J.
Rating: 5 out of 5
following a purchase from 23/05/2026
Product conforms to our expectations
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Christine T.
Rating: 3 out of 5
following a purchase from 23/05/2026
Hello, the table I received is very nice when opening the package on the floor; however, at almost 100kg it was impossible for us to get it onto my terrace. The delivery person even had difficulty lowering the package without dropping it. So today, a week later, the package is still on the ground floor and I cannot use my table. I regret that this weight inconvenience was not prioritized because I would have bought a lighter model.
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Response from Mobellia
Hello,
Thank you for your feedback and we are delighted to hear that you like the table.
However, we completely understand your disappointment regarding the handling required to install it on your terrace. To help our customers in their choice, the weight of each product is indicated in the detailed specifications of our product sheets. In the case of your table, its weight is 60 kg, which gives it excellent stability and great durability over time.
We are nonetheless sorry if this information was not sufficiently visible at the time of your order. Your comment is valuable and helps us think about the best way to highlight the important characteristics of our products.
Our customer service remains at your disposal if we can provide you with assistance or advice to facilitate the installation of your table.
Best regards,
The Mobellia team
J
jean-michel R.
Rating: 5 out of 5
following a purchase from 23/05/2026
Table very well packaged, very heavy package with no handles to lift it
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Pascal A.
Rating: 4 out of 5
following a purchase from 23/05/2026
Easy order, quality product. Very fast delivery. Slight downside on the respect of the delivery slot but not Mobelia's fault.
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Nicole G.
Rating: 2 out of 5
following a purchase from 20/05/2026
Plastic parts arrived broken, I reported it but received no response from the store!!!
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Response from Mobellia
Hello,
We are sorry for the inconvenience regarding the damaged parts that arrived.
After verification, a solution has indeed been provided for your request and the necessary elements have been taken care of by our after-sales service. We want to assure you that customer satisfaction remains our priority.
Our customer service team is of course at your complete disposal for any further questions or assistance you may need.
Best regards,
The Mobellia team
H
hubert B.
Rating: 5 out of 5
following a purchase from 21/05/2026
Product conforms to the description Satisfied
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Robert V.
Rating: 5 out of 5
following a purchase from 22/05/2026
order delivered quickly
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Francisco F.
Rating: 5 out of 5
following a purchase from 22/05/2026
Just ... Magnificent! Finally a quality product that meets our expectations
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Valerie D.
Rating: 5 out of 5
following a purchase from 20/05/2026
Top notch
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Sahra B.
Rating: 5 out of 5
following a purchase from 25/04/2026
Great service, great products. I would order again anytime.
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Karine M.
Rating: 5 out of 5
following a purchase from 20/05/2026
fast delivery beautiful product
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FLORENCE M.
Rating: 5 out of 5
following a purchase from 16/05/2026
Following a quickly received order of 6 Murano garden chairs, I want to thank customer service because one of the chairs was defective and a new one was sent immediately. Very responsive and very professional customer service. A site that I highly recommend.
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