/10
★★★★★
based on 8471 reviews published
★★★★★
based on 8471 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
𝑇𝑟𝑜𝑡𝑧 𝐸𝑥𝑝𝑟𝑒𝑠𝑠𝑣𝑒𝑟𝑠𝑎𝑛𝑑 𝑖𝑠𝑡 𝑑𝑒𝑟 𝐵𝑒𝑠𝑡𝑒𝑙𝑙𝑡𝑒 𝐴𝑟𝑡𝑖𝑘𝑒𝑙 𝑛𝑜𝑐ℎ 𝑖𝑚𝑚𝑒𝑟 𝑛𝑖𝑐ℎ𝑡 𝑎𝑛𝑔𝑒𝑘𝑜𝑚𝑚𝑒𝑛. 𝐴𝑚 22.12. 𝐵𝑒𝑠𝑡𝑒𝑙𝑙𝑡 ℎ𝑒𝑢𝑡𝑒 𝑖𝑠𝑡 𝑑𝑒𝑟 2.1. . 𝑆𝑒ℎ𝑟 𝑆𝑐ℎ𝑎𝑑𝑒 𝑒𝑠 𝑤𝑖𝑟𝑑𝑒 𝑧𝑢𝑔𝑒𝑠𝑖𝑐ℎ𝑒𝑟𝑡 𝑑𝑎𝑠 𝑑𝑒𝑟 𝐴𝑟𝑡𝑖𝑘𝑒𝑙 𝑧𝑢 𝑊𝑒𝑖ℎ𝑛𝑎𝑐ℎ𝑡𝑒𝑛 𝑎𝑛𝑘𝑜𝑚𝑚𝑡!!!
Nicole B.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
Delivery was granted before Christmas, but it was delivered the 27th of December. Quality of the lamp's light is low.
Emanuele B.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
Customer service does not respond and I was sent the wrong lamp
Franz Z.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
You charged me 11 euros more for guaranteed delivery within 24 h and I received the package 3 DAYS LATER!!!!!
Ilva J.
purchased on 20/12/2024
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1
/5
★☆☆☆☆
It is January 2 and the package that was supposed to arrive on December 23 is not known where it is....
Paolo B.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
My order should be with me for Christmas. No delivery received so far.
Reiner W.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
Nothing received
Cédric M.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
I paid a chronopost 24h and I received the parcel 5 d after I want to be refunded
Sandra P.
purchased on 21/12/2024
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1
/5
★☆☆☆☆
My order is arravid damaged.
Danny A.
purchased on 18/12/2024
1
/5
★☆☆☆☆
Shipping time too long
Andreas B.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
It's a shame that the picture was full of scratches... The idea of the lamp is beautiful though
Debbie S.
purchased on 18/12/2024
1
/5
★☆☆☆☆
Delivery was late Trott additional payment
Janina K.
purchased on 20/12/2024
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1
/5
★☆☆☆☆
The quality is very poor and does not look at all like the pictures show. The gift was intended as a Christmas present and I ordered it over a week before Christmas. The website said until 3 days before Christmas that it was guaranteed to arrive before Christmas. Unfortunately, this was not the case - the parcel only arrived 6 days later, i.e. almost 2 weeks after the order was placed, even though it was advertised as 48 hours shipping EU-wide. Even when I asked the support there was no helpful answer only a copy paste answer that the order is in production. Rarely experienced such a bad service unfortunately you can not give zero stars 1 star is unfortunately already too much for such a bottomless performance.
Lukas W.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
Package still not arrived
Ilenia F.
purchased on 19/12/2024
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1
/5
★☆☆☆☆
Base is not functioning properly, no response from seller. Base is not functional. Could not contact seller/no answer
Lorenzo S.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
I have sent an e-mail saying that the foot of the turtle is defective. But I haven't received a reply from them yet. Now it's still here and couldn't give it away. I am disappointed.
Daniela V.
purchased on 12/12/2024
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1
/5
★☆☆☆☆
I paid an additional 6.99 euros to receive it within 24 hours, but it arrived 72 hours later and I have not been reimbursed for the express delivery request.
Dimitri L.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
Not good did not get what I ordered.wrong base
Bibiana S.
purchased on 17/12/2024
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1
/5
★☆☆☆☆
Just bad take care of nothing and hire the worst delivery company ups I would prefer not to give a star but unfortunately that is not possible
Dennis F.
purchased on 14/12/2024
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1
/5
★☆☆☆☆
Delivery postponed twice, and on top of that no home delivery, I had to go to a relay store. Very disappointed by the service
Roger L.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
I have not received my coli! I would like my money back
Ethan S.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
When we give you a relay point address, we stick to it, we don't send it 130 km from the point we ask for, so we return it to you, but there's no news.
Muriel M.
purchased on 14/12/2024
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1
/5
★☆☆☆☆
Because of delivery. Ups not serious.
Celine P.
purchased on 12/12/2024
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1
/5
★☆☆☆☆
The gift arrived broken. I sent a message and no answer...
Marion T.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
The touch button on the wooden base doesn't work or works very badly. I sent an e-mail explaining in detail what I had found, but to date there has been no reply.
Bruno L.
purchased on 14/12/2024
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1
/5
★☆☆☆☆
Dear Sir or Madam, When testing the device, the sign illumination cannot be switched on, not even with the remote control. The time and date could be set. Please return the defective base part and supply a replacement. Yours sincerely, Reiner Hirsch
Reiner H.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
That wasn't what I wanted and I'm not satisfied at all
Hossein M.
purchased on 13/12/2024
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1
/5
★☆☆☆☆
Never delivered december 24th and I haven't received anything I give what tomorrow at christmas ???????
Anna U.
purchased on 12/12/2024
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1
/5
★☆☆☆☆
Unfortunately, the goods we ordered arrived defective and despite sending an email, there was no response. For what you pay for them, such a response is unworthy.
Valentina H.
purchased on 12/12/2024
1
/5
★☆☆☆☆
Ik heb een retourlabel nodig, mijn bestelling is totaal verkeerd !
B O.
purchased on 11/12/2024