/10
★★★★★
based on 5941 published reviews
★★★★★
based on 5941 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have not received my package. No way to contact customer service. Very disappointed
Joia L.
purchased on 19/06/2023
Translated review Answer from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Missing half the delivery.
Vincent F.
purchased on 12/06/2023
Translated review Answer from Pictyourlamp.com
Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I am quite disappointed because I never received my order, although I would have liked to order for another occasion.
Jessica C.
purchased on 04/06/2023
Translated review Answer from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.
Denis M.
purchased on 29/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
Very bad experience the photo print doesn't look like anything in response my photo wasn't usable a good professional should have pointed this out to me and asked me to change it rather than hurrying to reproduce it badly sending it to me very quickly and invoicing me for more than 50 euro and then not taking his error into consideration. not take into consideration his error and moreover offer me to start again with a participation of 10 euro after more than 8 days of exchange by mail what I refused I do not reduce to give 10 euro which would mean that I was wrong this purchase and customer service is lamentable I advise against all
Murielle C.
purchased on 24/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
We're sorry to hear that the rendering is not to your liking. It is sometimes possible for a production error to occur.
Have a nice day,
Lisa from Lampephoto.fr
We're sorry to hear that the rendering is not to your liking. It is sometimes possible for a production error to occur.
Have a nice day,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it
Lévi U.
purchased on 29/01/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
The lamp I bought did not light up, too bad...
Gil W.
purchased on 22/01/2023
Translated review Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
Photos too small. The top photo is barely visible because the lighting is so weak.
Catherine D.
purchased on 10/05/2023
Translated review1/5
★☆☆☆☆
Big problem with the lamp, the first days everything was fine then the lamp did not light anymore, I tried to repair it being an electrician but nothing to do the parts are broken or were defective.
Mehdi L.
purchased on 08/02/2023
Translated review Answer from Pictyourlamp.com
Hello,
as agreed by e-mail, we have proceeded to the replacement of your base, a little feedback would be nice!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
as agreed by e-mail, we have proceeded to the replacement of your base, a little feedback would be nice!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
Works only on mains. On battery nothing happens 🙁
Erwan S.
purchased on 04/02/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
The lamp does not work since the beginning...waiting for a call back...
Christelle F.
purchased on 04/02/2023
Translated review Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
Support received, damaged, and I am taken for an idiot by asking me if the on off button has been removed from its plastic safety device. !!!!
André B.
purchased on 08/05/2023
Translated review Answer from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
1/5
★☆☆☆☆
The lamp is not working
Tunahan K.
purchased on 25/11/2022
1/5
★☆☆☆☆
Very disappointed
Thomas G.
purchased on 21/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we tried to contact you by e-mail to know the reason of dissatisfaction but did not receive any answer from you. Do not hesitate to come back to us at [email protected] , we will try to solve your problem.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
Geen bezorging binnen 24 uur, waar wel voor betaald is. DHL geeft aan een fout gemaakt te hebben, met de mededeling dat een verzoek om restitutie van de leveringskosten via de leverancier dient te verlopen. Leverancier zegt dat het eigen schuld is en geeft geen reactie op mails. Is verder ook niet telefonisch te bereiken, dus slechte communicatie en service
Dayenne B.
purchased on 21/12/2022
1/5
★☆☆☆☆
I'ts looks cheap. I'm not satisfied.
Cilla B.
purchased on 14/12/2022
1/5
★☆☆☆☆
Delivered goods arrived promptly but defective ! Thus not again !
Andreas T.
purchased on 11/12/2022
Translated review1/5
★☆☆☆☆
I ordered this lamp with my grandson and gave it to him as a gift on Christmas Eve, unfortunately a big disappointment the ordered lamp was not in expected order inside. A similar lamp without integrated alarm clock came out to the disappointment of my grandson. We will return it and ask for the price back
Regina B.
purchased on 11/12/2022
Translated review1/5
★☆☆☆☆
Unfortunately, the disc arrived scratched. This was intended as a Christmas gift. But so I can not give it away
Timo G.
purchased on 13/12/2022
Translated review1/5
★☆☆☆☆
Na 1 week is het al kapot
Harley G.
purchased on 10/12/2022