/10
★★★★★
based on 5941 published reviews
★★★★★
based on 5941 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Plexiglass scratch
Christian C.
purchased on 09/12/2023
Translated review1/5
★☆☆☆☆
Delivery charge scam!
Claire B.
purchased on 09/12/2023
Translated review1/5
★☆☆☆☆
Lamp ordered for Christmas, the plates do not fit in the base.
Laetitia B.
purchased on 09/12/2023
Translated review1/5
★☆☆☆☆
Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!
Sandrine L.
purchased on 07/12/2023
Translated review1/5
★☆☆☆☆
Disappointed too expensive I was expecting a much larger lamp.
Françoise L.
purchased on 08/12/2023
Translated review Answer from Pictyourlamp.com
Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Lamp very damaged when parcel arrived
Laurence C.
purchased on 07/12/2023
Translated review Answer from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I don't have a remote control with the order.
Aurélie L.
purchased on 22/11/2023
Translated review Answer from Pictyourlamp.com
Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Superb lamp
Corinne L.
purchased on 13/11/2023
Translated review Answer from Pictyourlamp.com
Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....
Karine M.
purchased on 15/11/2023
Translated review Answer from Pictyourlamp.com
Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
My parcel arrived broken and I see that there is no recourse.
Nathalie C.
purchased on 16/11/2023
Translated review Answer from Pictyourlamp.com
Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.
Best regards,
Céline from Lampephoto.fr
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I can not be satisfied because I have not received my package cordially Mrs. queret
Carole Q.
purchased on 14/11/2023
Translated review Answer from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Remote control does not work, no response to customer service emails!
Sergio R.
purchased on 12/11/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Broken goods
Jean Louis L.
purchased on 29/10/2023
Translated review Answer from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I had ordered the lamp for my sister's wedding which took place on Saturday 21st October, unfortunately I couldn't give it to her as the lamp didn't work. It wasn't tested before shipment and I'm really disappointed.
Maxhel G.
purchased on 12/10/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I'm still waiting for my parcel, which never arrived.
Hervé G.
purchased on 02/10/2023
Translated review1/5
★☆☆☆☆
The lamp is poor quality not as advertised and overpriced for what you actually get. It is definitely been missold by description. The lamp gives out very little light to be visible in a dull lit room . This is advertised to expect as additional feature that stands out visibly in your room. This should be sold in the pound shop!
David B.
purchased on 13/09/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are sorry that you are not satisfied with your order. For the best optimization of the lamp, it is necessary to be in a room poorly lit by other light sources and to use the remote control of the base to choose the intensity and light you want. If you encounter a problem again, do not hesitate to contact us at [email protected]
Sincerely,
Céline from Lampephoto.fr
We are sorry that you are not satisfied with your order. For the best optimization of the lamp, it is necessary to be in a room poorly lit by other light sources and to use the remote control of the base to choose the intensity and light you want. If you encounter a problem again, do not hesitate to contact us at [email protected]
Sincerely,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I am very disappointed because I had taken the prestige box on purpose to put my lamp inside as a gift. I did not receive the prestige box. An oversight on your part and I'm told that it's just the way it is and that the refund is already scheduled. There was not even a solution of proppodurectement the refund was set up as if it was us who made the mistake. I find this really disgusting.
Benie J.
purchased on 09/09/2023
Translated review Answer from Pictyourlamp.com
Hello, following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight. Our procedure is to reimburse our customers for any oversight/error on our part, which we have done.
We would have appreciated a slightly nicer final review. Thank you for your order and have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We would have appreciated a slightly nicer final review. Thank you for your order and have a nice day.
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
I did not receive my parcel
Jordan P.
purchased on 04/08/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Quick to send, easy to pay, lots of choices and it works very well.
Vincent B.
purchased on 17/07/2023
Translated review Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Not satisfied because it was to match a piece of furniture but different from the one in December: it illuminates much less, the speed of the lights is different Impossible to synchronize The base is not the same size and fewer programs on the remote control.
Jocelyne H.
purchased on 28/06/2023
Translated review Answer from Pictyourlamp.com
Hello,
following our email exchanges, we hope to have been able to reassure you and apologize for the inconvenience. We hope that you have received your new base adapted to your plate, regarding the intensity and speed of the colors it is necessary to help you with the remote control of the base to choose the intensity of the light which you wish.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your opinion updated.
Have a nice day,
Best regards,
Céline from Lampephoto.fr
following our email exchanges, we hope to have been able to reassure you and apologize for the inconvenience. We hope that you have received your new base adapted to your plate, regarding the intensity and speed of the colors it is necessary to help you with the remote control of the base to choose the intensity of the light which you wish.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your opinion updated.
Have a nice day,
Best regards,
Céline from Lampephoto.fr