/10
★★★★★
based on 5941 published reviews
★★★★★
based on 5941 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I am very disappointed!!! The expensive 24 hour delivery service arrived only 3 days late, my name was misspelled, the motif was reversed, my complaints went unanswered.
Kirsten K.
purchased on 13/10/2022
Translated review1/5
★☆☆☆☆
Very disappointed the plexiglass plate was not the right size, I had to have it cut to the right size. It's a pity especially since it was for a gift so the me of the accounting details!
Nathalie L.
purchased on 11/10/2022
Translated review Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience.
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
No response to my mails. Wanted to send something back but no one responds. Never again will I buy something from you
Cindy G.
purchased on 13/10/2022
Translated review1/5
★☆☆☆☆
Very scratched and cheap quality have expected more for 50€
Semra Y.
purchased on 06/10/2022
Translated review1/5
★☆☆☆☆
Package received broken, very disappointed
Melissa B.
purchased on 07/10/2022
Translated review Answer from Pictyourlamp.com
Hello, we are sorry to hear that, this inconvenience is unfortunately independent of us and it usually occurs during delivery by carrier. However, do not hesitate to contact us at [email protected] and we will be able to send you back your order as well as a commercial gesture to apologize for the inconvenience caused.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
Not satisfied have already sent 2 maul because of a complaint because at the base the charging socket is broken and asked for replacement unfortunately no response received not customer friendly
Gabriele B.
purchased on 25/09/2022
Translated review1/5
★☆☆☆☆
The result is an absolute disaster and a cheek, has nothing identical with the photos of your website. You advertise with premium quality and top design, but these are by no means recognizable. Which qualified designer was at work here is a mystery to me. The only thing that is qualitatively somewhat higher in delivery, which is the base whereby one must not forget the price. I urge you to call out a reasonable work!
Michael A.
purchased on 16/09/2022
Translated review1/5
★☆☆☆☆
Glas was helemaal overzien van krassen. Dit was een cadeau en vind het zeer teleurstellend hoe ik dit heb moeten afleveren. Vandaar 1 ster.
Romy V.
purchased on 09/09/2022
1/5
★☆☆☆☆
Package has not arrived
Anka S.
purchased on 27/08/2022
Translated review1/5
★☆☆☆☆
Terrible service, have got the last 2 orders wrong and will not answer my emails to rectify the problem..very poor.
Dawn B.
purchased on 06/08/2022
1/5
★☆☆☆☆
Until now, the delivery has not arrived. Supposedly dpd has delivered, but never arrived with me. The seller has unfortunately not responded to my request so far. I have requested money back, but nothing more frhört...🤷♀️ Currently I am dissatisfied. Hope I get feedback and my money soon.
Tanja K.
purchased on 09/08/2022
Translated review1/5
★☆☆☆☆
Please reply on my email!!
Shiromani B.
purchased on 14/07/2022
1/5
★☆☆☆☆
Shipping much too expensive and takes longer than described.is thus no flash shipping.
Gaby K.
purchased on 25/06/2022
Translated review1/5
★☆☆☆☆
No lamp received ... Each time they said I was supposedly not at home ...
Michael G.
purchased on 22/06/2022
Translated review1/5
★☆☆☆☆
Bonghjornu I am not happy the light block does not work and can on top
Jeannine M.
purchased on 05/06/2022
Translated review Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Alexandra from Lampephoto.fr
Best regards,
Alexandra from Lampephoto.fr
1/5
★☆☆☆☆
Article ordered on Tuesday, delivery service chosen 24h48h and article received 6 days later not serious
Kévin G.
purchased on 23/05/2022
Translated review Answer from Pictyourlamp.com
Hello, following your order of 23/05 the delivery time on this period of Mother's Day, the carriers may encounter difficulties and results in delays in deliveries beyond our control. We are at your disposal if you have other questions, contact this address [email protected] . We are sorry for your inconvenience and hope that your order can still be a pleasure.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
1/5
★☆☆☆☆
The lamp contains a serious optical error, which I have reported. Only a succinct answer comes back that that shouldn't be bad. Another email from me was not even responded to. I think that if you really pay a lot of money for such a lamp, you have to get a 100% good product. I wasn't even offered a discount or anything like that.
Martina P.
purchased on 10/05/2022
Translated review1/5
★☆☆☆☆
I was really excited when I found this website but I was really disappointed to be honest! First of all I ordered a 24h shipment that didn't work at all cause I got the package with a delay of a week!!!! Second the lamp came broken like I mean the stander and I wrote mails and tried to contact the firm but it didn't work! I would have really appreciated it if I would get at least some kind of compensation
Tina S.
purchased on 08/05/2022
Translated review1/5
★☆☆☆☆
Poor customer service, poor delivery, overpriced delivery which then arrives after 4 days anyway.
André B.
purchased on 03/05/2022
Translated review1/5
★☆☆☆☆
Too expensive, for what it is, anywhere in Spain you can find it for half the price.
Juan Carlos D.
purchased on 28/04/2022
Translated review