★★★★★
based on 9444 reviews published
Latest negative customer reviews
I have not received my package. No way to contact customer service. Very disappointed
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
Missing half the delivery.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
I am quite disappointed because I never received my order, although I would have liked to order for another occasion.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
The lamp I bought did not light up, too bad...
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
Photos too small. The top photo is barely visible because the lighting is so weak.
Works only on mains. On battery nothing happens 🙁
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr
The lamp does not work since the beginning...waiting for a call back...
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr
The lamp is not working
Very disappointed
Sincerely,
Ophélie from Lampephoto.fr
Geen bezorging binnen 24 uur, waar wel voor betaald is. DHL geeft aan een fout gemaakt te hebben, met de mededeling dat een verzoek om restitutie van de leveringskosten via de leverancier dient te verlopen. Leverancier zegt dat het eigen schuld is en geeft geen reactie op mails. Is verder ook niet telefonisch te bereiken, dus slechte communicatie en service
I'ts looks cheap. I'm not satisfied.
Delivered goods arrived promptly but defective ! Thus not again !
I ordered this lamp with my grandson and gave it to him as a gift on Christmas Eve, unfortunately a big disappointment the ordered lamp was not in expected order inside. A similar lamp without integrated alarm clock came out to the disappointment of my grandson. We will return it and ask for the price back
Unfortunately, the disc arrived scratched. This was intended as a Christmas gift. But so I can not give it away
Na 1 week is het al kapot
If I could I would give zero stars.have received denn article,however broken.at my request was not answered thereupon.
Lamp not arrived but only box with batteries. Not received response from e mail.
Terrible !!!!! They Don't reply anymore if you have problem with the Item!!! Package Poorly resulting The Plaque Broken!! I'm now trying to dispute my Payment !! Because They Don't Give a F####
😡😡😡😡😡😡😡😡😡
Bad !!! Wrong goods delivered ! After several emails still NO answer came back ! Very very unprofessional
I never order there again
Different product than ordered delivered.
Delivered broken, seller does not respond to emails
Leave a mail the day of receipt of the package to date still no response, nor refund pay 3 box gifts received that 1 only!
Unfortunately the product looks much better in pictures than in reality. The quality is also bad and cheap.
I didn't receive the right bases, but the photo plates are very nice and I'm waiting for the return of the right bases
Sincerely,
Ophélie from Lampephoto.fr
Заказала с часами !!! Прислали самую дешёвую, заплатила 55 евро ,а прислали за 40 . Попросила назад деньги ,не прислали , обман просто . Не заказывайте ничего у них ...
I Still don't have my painting!
Received the plate in good condition. But the support is not working. And to this day, no answer to my email...
Order late it was marked 24 hours, package broken
We hope that your new lamp will satisfy you and we would be grateful for a comment on your opinion.
We remain at your disposal at [email protected] .
Sincerely,
Ophélie from Lampephoto.fr
Krijg geen reactie!!! Eerder besteld, en toen verliep alles goed. Kort geleden weer besteld. Kreeg geen order nummer maar wel betaald. Ik heb pictyourlamp meerdere malen gemaild, maar helaas geen reactie. Dit had ik niet van ze verwacht.
Zum kotzen
Plaatje beschadigd. Nog steeds heen en weer aan het mailen. Nu voor de 2de keer weer foto's sturen. Dus hopelijk word het nog opgelost
Very disappointed much too expensive by the product a real gadget
I ordered 2 items and received nothing I hope to receive next week
Sincerely,
Ophélie from Lampephoto.fr
It was not what i thought it was
I am very disappointed!!! The expensive 24 hour delivery service arrived only 3 days late, my name was misspelled, the motif was reversed, my complaints went unanswered.
Very disappointed the plexiglass plate was not the right size, I had to have it cut to the right size. It's a pity especially since it was for a gift so the me of the accounting details!
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr