/10
★★★★★
based on 5941 published reviews
★★★★★
based on 5941 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
2 lamps purchased. 1 Zelda and a Tesla S that made people happy. Beautiful products
Marilyn B.
purchased on 17/12/2023
Translated review Answer from Pictyourlamp.com
Hello Marilyn,
we are happy to know that you like our product and that it has made people happy 🙂 . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
we are happy to know that you like our product and that it has made people happy 🙂 . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
1/5
★☆☆☆☆
The lamp is nice, but the place of delivery was changed and I had to drive 50 kms, or an hour, to pick it up. Chronopost sucks.
Alain B.
purchased on 18/12/2023
Translated review1/5
★☆☆☆☆
There's a sticker that stuck and I tried to remove it several times, but it ended up scratching the glass. I'm disappointed.
Laura S.
purchased on 18/12/2023
Translated review Answer from Pictyourlamp.com
Hello Laura,
Yes, there's a red sticker on all the plates announcing the presence of a thin protective film that must be removed for better light distribution. Don't worry, your plate isn't scratched, it's just the protective film.
We hope you enjoy your lamp after removing the film, and would be grateful for any feedback.
We remain at your disposal by e-mail at [email protected] .
Have a nice day,
Best regards,
Céline from Lampephoto.fr
Yes, there's a red sticker on all the plates announcing the presence of a thin protective film that must be removed for better light distribution. Don't worry, your plate isn't scratched, it's just the protective film.
We hope you enjoy your lamp after removing the film, and would be grateful for any feedback.
We remain at your disposal by e-mail at [email protected] .
Have a nice day,
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I do not recommend this site
Anthony T.
purchased on 17/12/2023
Translated review Answer from Pictyourlamp.com
Hello,
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Error on my order and impossible to contact this company by phone. Sent emails that were not followed up, no consideration. Super disappointed.
Colette L.
purchased on 13/12/2023
Translated review1/5
★☆☆☆☆
Very disappointed there are white stains in certain places on the faces so it spoils everything and it was a Christmas gift for my daughter, I expected better.
Laetitia B.
purchased on 12/12/2023
Translated review Answer from Pictyourlamp.com
Hello Laetitia,
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Very ugly A lamp will not be offered
Fougère L.
purchased on 18/11/2023
Translated review1/5
★☆☆☆☆
Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.
Marie Pierre S.
purchased on 12/12/2023
Translated review1/5
★☆☆☆☆
Not received and package not delivered to the right address
Karine F.
purchased on 14/12/2023
Translated review Answer from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund
René Claude W.
purchased on 11/12/2023
Translated review1/5
★☆☆☆☆
Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.
Nathalie M.
purchased on 13/12/2023
Translated review1/5
★☆☆☆☆
The remote control for changing the light does not work even when the battery is changed.
Charlene C.
purchased on 11/12/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...
Jean Francois L.
purchased on 10/12/2023
Translated review Answer from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
I was never delivered and they won't even refund my money.
Alexandre D.
purchased on 13/12/2023
Translated review1/5
★☆☆☆☆
I still haven't received anything for christmas
Lucie P.
purchased on 13/12/2023
Translated review1/5
★☆☆☆☆
The item was damaged
Gaetan T.
purchased on 13/12/2023
Translated review Answer from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
1/5
★☆☆☆☆
The parcel has been lost by the relay point
David L.
purchased on 09/12/2023
Translated review1/5
★☆☆☆☆
The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.
Colin L.
purchased on 07/12/2023
Translated review1/5
★☆☆☆☆
Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item
Stéphane T.
purchased on 10/12/2023
Translated review1/5
★☆☆☆☆
Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!
Claude F.
purchased on 09/12/2023
Translated review