/10
★★★★★
based on 76866 reviews published
★★★★★
based on 76866 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
Flore B.
purchased on 26/06/2024
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1
/5
★☆☆☆☆
Error between what I ordered and what I received. return made but no news....
Soizick L.
purchased on 25/06/2024
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1
/5
★☆☆☆☆
Order has not yet arrived.
Sandra G.
purchased on 23/06/2024
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1
/5
★☆☆☆☆
Super shampoo and mask
Danielle D.
purchased on 22/06/2024
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1
/5
★☆☆☆☆
Products make my face itch
Priscille C.
purchased on 23/06/2024
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1
/5
★☆☆☆☆
It has still not arrived. There has been no response to inquiries.
Nadine M.
purchased on 23/06/2024
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1
/5
★☆☆☆☆
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
Nawras H.
purchased on 23/06/2024
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1
/5
★☆☆☆☆
I never received my order
Mo-aydah T.
purchased on 23/06/2024
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1
/5
★☆☆☆☆
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
Marika S.
purchased on 23/06/2024
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1
/5
★☆☆☆☆
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
Nancy V.
purchased on 20/06/2024
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1
/5
★☆☆☆☆
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
Maribell F.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Not yet received
Catherine H.
purchased on 20/06/2024
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1
/5
★☆☆☆☆
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
Hanna J.
purchased on 19/06/2024
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1
/5
★☆☆☆☆
The mask is not great for dry hair
Sandrine L.
purchased on 18/06/2024
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1
/5
★☆☆☆☆
Top product, catastrophic customer support
Thomas E.
purchased on 02/06/2024
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1
/5
★☆☆☆☆
My order has not arrived
Viktoria H.
purchased on 31/05/2024
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1
/5
★☆☆☆☆
Unfortunately, I get a rash from the soap and it burns my eyes
Ivonne S.
purchased on 25/05/2024
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1
/5
★☆☆☆☆
Ineffective product
Wiem A.
purchased on 15/06/2024
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1
/5
★☆☆☆☆
No message to inform you that the parcel has arrived at the relay point
Medina K.
purchased on 13/06/2024
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1
/5
★☆☆☆☆
Sent to collection point instead of address
Elena K.
purchased on 12/06/2024
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1
/5
★☆☆☆☆
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
Sarah L.
purchased on 11/06/2024
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1
/5
★☆☆☆☆
I have overly sensitive skin and the pin up products dried out my face even more, pulling at my skin and causing an allergic reaction with pimples, whereas my skin is normally smooth and soft, just a little dry on rare occasions.
Chloe R.
purchased on 09/06/2024
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1
/5
★☆☆☆☆
Null
Ramzi H.
purchased on 08/06/2024
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1
/5
★☆☆☆☆
I've been using Pin un Secret for many months now and I'm very satisfied. I recommend +++ I'm 56 and the products (soap, scrub, etc.) meet my expectations.
Sandrine A.
purchased on 05/06/2024
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1
/5
★☆☆☆☆
I have not received my parcel!
Mairam T.
purchased on 06/06/2024
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1
/5
★☆☆☆☆
I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!
Isabelle M.
purchased on 05/06/2024
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1
/5
★☆☆☆☆
I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.
Jessica A.
purchased on 05/06/2024
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1
/5
★☆☆☆☆
I didn't receive it 🙁
Elaine W.
purchased on 31/05/2024
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1
/5
★☆☆☆☆
Incomplete delivery received
U. M.
purchased on 02/06/2024
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1
/5
★☆☆☆☆
When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.
Maracé S.
purchased on 26/05/2024
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