/10
★★★★★
based on 78628 reviews published
★★★★★
based on 78628 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
Arabella R.
purchased on 18/07/2024
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1
/5
★☆☆☆☆
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
Alina S.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
Céline V.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
I did not get the product offered with my order
Soraya C.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
Item not received, weeks since I ordered
Samantha H.
purchased on 28/06/2024
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1
/5
★☆☆☆☆
I have received an incorrect order
Jana K.
purchased on 17/07/2024
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1
/5
★☆☆☆☆
Big burn with soap.... Not satisfied
Delphine Q.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
I have not received my order
Nilay C.
purchased on 26/06/2024
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1
/5
★☆☆☆☆
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
Vanessa B.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
Audrey V.
purchased on 13/07/2024
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1
/5
★☆☆☆☆
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
Patrizia P.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
The soap arrived almost melted, which is the first time this has happened to me.
Elodie M.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
Nothing received to date
Eva S.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
Sabine P.
purchased on 12/07/2024
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1
/5
★☆☆☆☆
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
Marine C.
purchased on 12/07/2024
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1
/5
★☆☆☆☆
Missing products
Nadia B.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
Assiya D.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
Marianne K.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
I have not received a reply although I would like to return some of the goods
Marcel K.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
Ramona F.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
I never received my order
Oumeyma Z.
purchased on 09/07/2024
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1
/5
★☆☆☆☆
Disappointed
Hadja K.
purchased on 09/07/2024
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1
/5
★☆☆☆☆
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
Ida Anaïs K.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
Olga D.
purchased on 09/07/2024
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1
/5
★☆☆☆☆
I placed an order, one item was missing, they wouldn't send me back the missing item.
Billotet S.
purchased on 05/07/2024
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1
/5
★☆☆☆☆
No
Makram B.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
Nothing transcendent
Malika S.
purchased on 05/07/2024
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1
/5
★☆☆☆☆
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
Magali C.
purchased on 02/07/2024
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1
/5
★☆☆☆☆
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
Bernhard K.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
I have not received my order
Sahar B.
purchased on 03/07/2024
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