Reviews Pinup Secret

Very disappointed 2 times damaged product

Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...

Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.

The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.

Miserable communication.

Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!

I received my parcel on time, only the oil-free cream "button" where you press to take out the cream gets stuck all the time. I have to press it several times to keep it straight. It's annoying all the same.

I don't like the soap at all. My skin dries out mega and gets red

My skin has never been so reactive and fragile. I am very disappointed.

When I ordered it, it said two to three working days, but somehow it only arrived three weeks later.

Customer service and Instagram unprofessional and I was blocked. Shipment was sent way too late and never arrived. Was threatened with a lawyer. A pure disaster.

I received the wrong product and the wrong product was a cheaper product !!!!

I regret having ordered! I am missing a jar of precious cream and moreover I received the jar of cream without oil empty and taped tel a tester! I'm outraged that the after-sales service did nothing because the weight of the package was taken by the carrier!

Oil-free cream pumps don't work

Zero satisfaction, this will be my last purchase from you, I placed an order more than 2 weeks ago and so far I have not received my package.

Package not received litigation opened but still nothing for a second order disappointed

The products burn my face and my skin and I have even more pimples.

No stars, more than dissatisfied! I complained and only got an email back telling me how to use the scrub ! Peeling is extremely bad and bites into the facial hair!

The package did not arrive and I still have not received my money back

Never arrived

Shipping took over 10 days which is too long

2 wrong items received, after returning the wrong items still not received the correct goods, support slow, you have to keep asking for information yourself

Since I have ordered and the order is completely somewhere else and I have not gotten my money back I am not satisfied because I have given the address correctly and you have sent it wrong.

Unfortunately I had to wait a very long time for my order, which I found disappointing, I needed some things urgently.

Bad customer focus

Unfortunately, the products do not deliver what was promised. My son still has spots and gets new ones.

Parcel has not arrived and several weeks have passed in the meantime

25.10. ordered and paid... Today, 09.11. still no goods received.

I think it's mean, because I ordered on 22.10.2024 and only received an email 2 weeks later that part of my order was not available. And I still have to wait at least until probably 15.11.

Goods not received to date. Ordered on 26.09.2024. No response to inquiries.

Unfortunately I have not received my complete order, one part is missing (goat's milk soap)

Product smells very unpleasant

Unfortunately I can't tolerate the goat's milk soap and the money was wasted 🙁

0 stars

I am very disappointed with the scrub I ordered. It is terrible.

I still haven't received my goods today. I'm angry!!!!

My order has still not arrived

Parcel was delivered to a parcel store that no longer exists.

Shipping is very slow, I still haven't received my order after more than two weeks. That's a shame, especially as I'm going on vacation in two days.

I have not received the goods even after 2 weeks and the shipping company is also not clear where and when a pickup is possible