9.3/10
★★★★★
based on 79661 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

No stars, more than dissatisfied! I complained and only got an email back telling me how to use the scrub ! Peeling is extremely bad and bites into the facial hair!

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Johannaanne A.
purchased on 14/11/2024
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1 /5
★☆☆☆☆

The package did not arrive and I still have not received my money back

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Julia K.
purchased on 18/09/2024
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1 /5
★☆☆☆☆

Never arrived

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Lorena S.
purchased on 20/10/2024
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1 /5
★☆☆☆☆

Shipping took over 10 days which is too long

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Steffen S.
purchased on 31/10/2024
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1 /5
★☆☆☆☆

2 wrong items received, after returning the wrong items still not received the correct goods, support slow, you have to keep asking for information yourself

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Stefanie D.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

Since I have ordered and the order is completely somewhere else and I have not gotten my money back I am not satisfied because I have given the address correctly and you have sent it wrong.

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Sandra Z.
purchased on 27/10/2024
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1 /5
★☆☆☆☆

Unfortunately I had to wait a very long time for my order, which I found disappointing, I needed some things urgently.

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Bianka M.
purchased on 24/10/2024
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1 /5
★☆☆☆☆

Bad customer focus

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Tina K.
purchased on 26/10/2024
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1 /5
★☆☆☆☆

Unfortunately, the products do not deliver what was promised. My son still has spots and gets new ones.

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Olesen N.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Parcel has not arrived and several weeks have passed in the meantime

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Vanessa C.
purchased on 23/10/2024
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1 /5
★☆☆☆☆

25.10. ordered and paid... Today, 09.11. still no goods received.

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Nadine K.
purchased on 25/10/2024
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1 /5
★☆☆☆☆

I think it's mean, because I ordered on 22.10.2024 and only received an email 2 weeks later that part of my order was not available. And I still have to wait at least until probably 15.11.

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Lena S.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Goods not received to date. Ordered on 26.09.2024. No response to inquiries.

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Martina R.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

Unfortunately I have not received my complete order, one part is missing (goat's milk soap)

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Lea M.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Product smells very unpleasant

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Tiara G.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Unfortunately I can't tolerate the goat's milk soap and the money was wasted 🙁

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Sabrina W.
purchased on 21/10/2024
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1 /5
★☆☆☆☆

0 stars

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Sabrina A.
purchased on 02/08/2024
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1 /5
★☆☆☆☆

I am very disappointed with the scrub I ordered. It is terrible.

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Charlotte S.
purchased on 01/10/2024
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1 /5
★☆☆☆☆

I still haven't received my goods today. I'm angry!!!!

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Vicky E.
purchased on 28/09/2024
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1 /5
★☆☆☆☆

My order has still not arrived

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Jessica R.
purchased on 30/09/2024
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1 /5
★☆☆☆☆

Parcel was delivered to a parcel store that no longer exists.

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Senta F.
purchased on 30/09/2024
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1 /5
★☆☆☆☆

Shipping is very slow, I still haven't received my order after more than two weeks. That's a shame, especially as I'm going on vacation in two days.

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Dorothee B.
purchased on 27/09/2024
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1 /5
★☆☆☆☆

I have not received the goods even after 2 weeks and the shipping company is also not clear where and when a pickup is possible

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Alesso B.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

I have not yet been able to pick up my order or have not been notified that I can pick it up at the Packstation!

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Vanessa N.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

My order could not be delivered directly to me, but I had to collect it from a ParcelShop.

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Jessica G.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

I still haven't received my order and I placed the order four weeks ago

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Valeria L.
purchased on 16/09/2024
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1 /5
★☆☆☆☆

Product is very good. Customer service, doesn't work for me at all, no accommodation, although the delivery address was given, it was left at the packing station, when I wrote to customer service, they were not at all accommodating, made me aware that I would have to pay shipping costs again if I didn't pick up the package. I informed them that I am not mobile, but the customer service was not interested at all, they were rather snippy, therefore product top, customer service flopp

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Daniela D.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

The order has not yet arrived, although I should have received it by now according to the email.

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Pia R.
purchased on 20/09/2024
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1 /5
★☆☆☆☆

I have not received the product

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Brigitte E.
purchased on 17/09/2024
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1 /5
★☆☆☆☆

Paid the more expensive shipping to have it delivered to my home and then the package was dropped off at the parcel store...

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Ina M.
purchased on 18/09/2024
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1 /5
★☆☆☆☆

I placed an order on 16.09. and have still not received the delivery (as of 30.09.).

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Alicia J.
purchased on 16/09/2024
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1 /5
★☆☆☆☆

Unfortunately, I am not at all satisfied with the product. I ordered it because of an influencer. I have severe skin problems on my chin. The soap just dries out my skin completely, leaving me feeling very tight. It does nothing more than that, very disappointing!

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Vanessa C.
purchased on 18/09/2024
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1 /5
★☆☆☆☆

I have written to the dealer that a soap is missing, he wanted to refund this amount. Nothing has happened to date and no reply since then.

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Maren S.
purchased on 18/09/2024
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1 /5
★☆☆☆☆

Is still not there

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Melissa M.
purchased on 16/09/2024
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1 /5
★☆☆☆☆

Parcel does not arrive

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Shaleen W.
purchased on 14/09/2024
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1 /5
★☆☆☆☆

The side burns so that my skin is fiery red and itchy. The cream smells rancid, as if it had already been opened

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Tanja G.
purchased on 12/09/2024
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1 /5
★☆☆☆☆

Package not received and awaiting your return. A dispute has been opened with you to find my package which was in 3 relay points and they did not have it. Waiting for your return as the amount has been debited but I still have nothing.

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Audrey L.
purchased on 11/09/2024
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1 /5
★☆☆☆☆

The product makes my skin very dry. I am very disappointed.

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Sigrid R.
purchased on 10/09/2024
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1 /5
★☆☆☆☆

Missing a product that was to be offered for a certain amount.

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Shirley M.
purchased on 06/09/2024
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1 /5
★☆☆☆☆

I'm sorry these creams don't suit me, but I'm not saying they're bad products, but I have very fine, fragile skin and with the soap, mask and cream my skin is very, very dry, which gives me redness.

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Gabrielle P.
purchased on 09/09/2024
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