/10
★★★★★
based on 77646 reviews published
★★★★★
based on 77646 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered almost 3 weeks ago and have still not received my package. After several exchanges with customer service, nothing has happened. I am only ever told that I have to wait and that everything is being processed. What a shame as I paid via Paypal and really wanted to try the products.
Schaghajegh G.
purchased on 13/01/2025
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1
/5
★☆☆☆☆
I received the wrong product and have to pay the return costs myself.
Chantal N.
purchased on 11/01/2025
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1
/5
★☆☆☆☆
My order never arrived!
Lena M.
purchased on 11/01/2025
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1
/5
★☆☆☆☆
The tube arrived defective
Jasmin Z.
purchased on 08/01/2025
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1
/5
★☆☆☆☆
Order not received
Madlen T.
purchased on 04/01/2025
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1
/5
★☆☆☆☆
Delivery takes forever
Ksenia G.
purchased on 27/12/2024
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1
/5
★☆☆☆☆
Order not received
Marina W.
purchased on 26/12/2024
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1
/5
★☆☆☆☆
It would be great if the product was delivered to your home and not to a parcel store. And that you can choose which parcel delivery company you want, as I personally always have problems with DPD
Vanessa W.
purchased on 22/12/2024
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1
/5
★☆☆☆☆
My order has not arrived
Partheymüller L.
purchased on 23/12/2024
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1
/5
★☆☆☆☆
The soap smells too intensely of lavender for me. I also find it difficult to handle because it is so thick. In addition, the shipping is totally inconvenient for me. To a packing station or something like that. I can't yet say exactly how the soap will affect my skin. I haven't used it long enough for that. Nevertheless, I would rather order somewhere else than from Pinup Secret. I wasn't convinced by it.
Elisabeth M.
purchased on 24/12/2024
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1
/5
★☆☆☆☆
I have not received the goods
Sandra K.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
My package has still not arrived and I find the delivery time very long so far!
Gina G.
purchased on 22/12/2024
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1
/5
★☆☆☆☆
I have not received any goods to date and have already paid via Paypal. I ordered the goods on 23.12. and up to 6.1. still no goods have arrived!
Marina T.
purchased on 23/12/2024
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1
/5
★☆☆☆☆
I ordered on 18.12.24 and my goods still haven't arrived on 04.01.2025
Jihan W.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
I still haven't received my order after almost 2 weeks.
Lea-marie A.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
Goods do not even arrive
Helena G.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Mode Markt Adler no longer has dpd as a carrier and I now have to look for my parcel
Candiano M.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
I have not received the order
Carmen J.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
Poor customer service
Isabelle T.
purchased on 14/12/2024
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1
/5
★☆☆☆☆
The product smells very strong and unpleasant, I disposed of the goat's milk mask. Too bad
Sandra W.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Unfortunately not, my order for 2 goat's milk soaps has still not arrived. Ordered on 07.12.
Diler B.
purchased on 07/12/2024
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1
/5
★☆☆☆☆
Unfortunately, it arrived half-spoiled
Matl L.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
I can't say what the product is like, but it took 17 days from payment to delivery. Was supposed to be a birthday present, which it no longer is. The customer service was also a disaster as there were no answers to my questions! I won't be ordering from here again
Jenni M.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Too long delivery time and not delivered to the delivery address, special band a store. Never again
Ramona R.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I still haven't received my order...
Nicole R.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
More than two weeks delivery time and that also to a parcel store...
Doris H.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
Shipping takes forever and I can't say anything about the product yet... because of the shipping 1 star
Janine W.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
Disappointed with the quality of my soap, which is not the same as usual, even though I've been using it for years.
Amandine G.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I found blood inside the delivery box and blood on the packaging of a product.
Lydzia J.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
Well
Janine T.
purchased on 03/12/2024
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