/10
★★★★★
based on 76866 reviews published
★★★★★
based on 76866 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my parcel. Is this normal?
Emilie V.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
I have not received my order... where is it ?
Clarin M.
purchased on 18/07/2024
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1
/5
★☆☆☆☆
Order never received despite complaint ...
Clarisse B.
purchased on 06/07/2024
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1
/5
★☆☆☆☆
Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.
Najat F.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!
Nicole D.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
No, because I ordered 2 hair care products and received only one😞😞
Jannet C.
purchased on 23/07/2024
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1
/5
★☆☆☆☆
😃👍👍
Sabrina W.
purchased on 24/07/2024
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1
/5
★☆☆☆☆
Very disappointed,doesn't lather well...I've got pimples and my skin has become ugly since I used skin care.my skin isn't soft,so I'm going to stick with my old natural goat's milk soap which suited me much better.
Nathalie D.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
Arabella R.
purchased on 18/07/2024
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1
/5
★☆☆☆☆
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
Alina S.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
Céline V.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
I did not get the product offered with my order
Soraya C.
purchased on 19/07/2024
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1
/5
★☆☆☆☆
Item not received, weeks since I ordered
Samantha H.
purchased on 28/06/2024
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1
/5
★☆☆☆☆
I have received an incorrect order
Jana K.
purchased on 17/07/2024
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1
/5
★☆☆☆☆
Big burn with soap.... Not satisfied
Delphine Q.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
I have not received my order
Nilay C.
purchased on 26/06/2024
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1
/5
★☆☆☆☆
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
Vanessa B.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
Audrey V.
purchased on 13/07/2024
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1
/5
★☆☆☆☆
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
Patrizia P.
purchased on 16/07/2024
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1
/5
★☆☆☆☆
The soap arrived almost melted, which is the first time this has happened to me.
Elodie M.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
Nothing received to date
Eva S.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
Sabine P.
purchased on 12/07/2024
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1
/5
★☆☆☆☆
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
Marine C.
purchased on 12/07/2024
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1
/5
★☆☆☆☆
Missing products
Nadia B.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
Assiya D.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
Marianne K.
purchased on 04/07/2024
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1
/5
★☆☆☆☆
I have not received a reply although I would like to return some of the goods
Marcel K.
purchased on 11/07/2024
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1
/5
★☆☆☆☆
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
Ramona F.
purchased on 10/07/2024
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1
/5
★☆☆☆☆
I never received my order
Oumeyma Z.
purchased on 09/07/2024
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1
/5
★☆☆☆☆
Disappointed
Hadja K.
purchased on 09/07/2024
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