Reviews Pinup Secret

Item not received, weeks since I ordered

I have received an incorrect order

Big burn with soap.... Not satisfied

I have not received my order

The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁

I received a damaged box with half of my order inside. I contacted customer service but they did not return it.

Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards

The soap arrived almost melted, which is the first time this has happened to me.

Nothing received to date

I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving

Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.

Missing products

The handling of my order as well as the delivery was top notch but the product did not meet my expectations.

I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either

I have not received a reply although I would like to return some of the goods

I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.

I never received my order

Disappointed

I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...

Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.

I placed an order, one item was missing, they wouldn't send me back the missing item.

No

Nothing transcendent

Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.

I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?

I have not received my order

I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.

I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!

My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.

Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul

I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.

Ordered and never received the goods.

I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.

I did not receive the right product I made a claim but no news I'm disappointed

I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you

I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!

I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.

I received my parcel in a disastrous state extra mist was emptied

I have not received the product. I indicated that I wanted my money back and nothing happened

Tres satisfaite c'est toujours un plaisir de commander chez vous