/10
★★★★★
based on 77564 reviews published
★★★★★
based on 77564 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Delivery takes a very long time!
Tonia H.
purchased on 03/05/2024
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2
/5
★★☆☆☆
The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.
Eva G.
purchased on 27/04/2024
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3
/5
★★★☆☆
I am very satisfied with the product so far. However, the delivery time was very long.
Margeritta B.
purchased on 03/05/2024
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3
/5
★★★☆☆
Unfortunately, shipping takes a long time and I still haven't received my order.
Jessica B.
purchased on 24/04/2024
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3
/5
★★★☆☆
Three stars because I love the products! The customer service is really bad! I had to wait over a month for my last order. And customer service barely responded to my messages. What a shame ...
Isabella M.
purchased on 24/01/2024
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3
/5
★★★☆☆
The order is not delivered to your home, which is a shame and you have to wait a while for it.
Anna W.
purchased on 18/04/2024
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2
/5
★★☆☆☆
I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.
Stephanie S.
purchased on 17/04/2024
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2
/5
★★☆☆☆
Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!
Vanessa B.
purchased on 11/04/2024
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3
/5
★★★☆☆
Good and expensive
Sandra L.
purchased on 04/04/2024
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2
/5
★★☆☆☆
Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...
Fanny B.
purchased on 01/04/2024
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3
/5
★★★☆☆
Unfortunately, the delivery time was significantly longer than the promised 2 days; in total definitely 2 to 2.5 weeks
Annette G.
purchased on 01/04/2024
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2
/5
★★☆☆☆
There was a fly wrapped in my soap!
Annahita A.
purchased on 17/03/2024
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3
/5
★★★☆☆
I think it's cheeky that I have to pay more for home delivery when the courier practically drives past my door to deliver it to a store 7km away from me. Thumbs down for that.
Yvonne N.
purchased on 08/03/2024
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3
/5
★★★☆☆
Fast delivery
Sarah Y.
purchased on 12/03/2024
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3
/5
★★★☆☆
I can't say much so far. I had to contact them for my confirmation mail, which should be a matter of course for me to get a confirmation in the form of an e-mail if you already have to specify the e-mail... And I've been waiting for my order for over 2 weeks
Sarah G.
purchased on 05/03/2024
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2
/5
★★☆☆☆
Unfortunately, one pack was damaged, so it's silly to give it away
Paula S.
purchased on 01/03/2024
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2
/5
★★☆☆☆
Unfortunately, the extra was not included for orders over a certain value.
Carsten W.
purchased on 02/03/2024
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2
/5
★★☆☆☆
One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.
Constanze M.
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2
/5
★★☆☆☆
One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.
Nacera M.
purchased on 10/02/2024
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2
/5
★★☆☆☆
I received the soap all broken too bad
Melina D.
purchased on 09/02/2024
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2
/5
★★☆☆☆
The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.
Maria L.
purchased on 05/02/2024
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3
/5
★★★☆☆
Too bad my skin doesn't tolerate soap and feels slightly burnt.
Sabrina B.
purchased on 07/02/2024
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3
/5
★★★☆☆
I received my order incomplete so I sent several emails but no response.
Estelle I.
purchased on 07/02/2024
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2
/5
★★☆☆☆
I'm running out of products
Elodie Y.
purchased on 06/02/2024
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3
/5
★★★☆☆
I was supposed to have a gift in my parcel but it wasn't there.
Anaïs T.
purchased on 05/02/2024
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2
/5
★★☆☆☆
There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.
Noëlla L.
purchased on 03/02/2024
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3
/5
★★★☆☆
Not all products are suitable for my skin
Marion S.
purchased on 03/02/2024
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3
/5
★★★☆☆
Even more buttons ...
Maelys H.
purchased on 03/02/2024
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2
/5
★★☆☆☆
Fast shipping is good, but when an item is missing it's not so good.
Maeliss L.
purchased on 04/02/2024
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2
/5
★★☆☆☆
Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.
Djannat Z.
purchased on 05/01/2024
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