/10
★★★★★
based on 75145 published reviews
★★★★★
based on 75145 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Product is great - but poor customer service
Tanjsa S.
Translated review
3/5
★★★☆☆
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
William M.
Translated review
3/5
★★★☆☆
Parcel received very quickly, excellent product
Morgane L.
purchased on 12/01/2024
Translated review
3/5
★★★☆☆
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
Kim L.
purchased on 08/01/2024
Translated review
2/5
★★☆☆☆
Unfortunately, one product was missing and I couldn't reach anyone by phone.
Alena M.
Translated review
2/5
★★☆☆☆
I am generally satisfied, great products! I've been ordering for a long time. One product was missing from a delivery and I didn't get a replacement. Instead, I had to "prove" in a complicated way that something was missing. As if I was missing a foot cream...
Nina Elisabeth K.
Translated review
2/5
★★☆☆☆
Not for me. My skin couldn't cope with it.
Milica P.
Translated review
3/5
★★★☆☆
Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.
Océane G.
purchased on 05/01/2024
Translated review
3/5
★★★☆☆
I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.
Ludivine P.
purchased on 17/12/2023
Translated review
3/5
★★★☆☆
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
Paulina O.
purchased on 14/12/2023
Translated review
3/5
★★★☆☆
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
Camille M.
purchased on 13/12/2023
Translated review
2/5
★★☆☆☆
I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing
Sabine R.
purchased on 05/12/2023
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2/5
★★☆☆☆
Product received not the one ordered i had FAI an email to have an exchange and never UE of answer
Johanna B.
purchased on 07/12/2023
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2/5
★★☆☆☆
Order not in conformity with what I validated
Elodie C.
purchased on 05/12/2023
Translated review
2/5
★★☆☆☆
I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.
Yamina T.
purchased on 06/12/2023
Translated review
3/5
★★★☆☆
Order received promptly but one item was missing from my parcel. And out of concern for the environment, I could pick up this item free of charge by reordering. I think this is a bit unfair... because I paid 83.33€ for this order and, conversely, if I only paid half price for an order received, I'm not sure the company would like that. In short, disappointed 🙁
Nathalie F.
purchased on 05/12/2023
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3/5
★★★☆☆
Incomplete order then defective item
Blandine B.
purchased on 05/12/2023
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2/5
★★☆☆☆
Product received damaged
Anouk D.
purchased on 03/12/2023
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2/5
★★☆☆☆
I ordered a soap box and did not receive it.
Pinet L.
purchased on 02/12/2023
Translated review
2/5
★★☆☆☆
I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.
Lisa P.
purchased on 01/12/2023
Translated review
3/5
★★★☆☆
Drying product
Nadia D.
purchased on 25/11/2023
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2/5
★★☆☆☆
A missing product and still no news
Aurélie S.
purchased on 26/11/2023
Translated review
3/5
★★★☆☆
Parcel received quickly, products always at the top except that I ordered 2 soaps, I received only one, I made the dispute, sent photos and videos and I have no more news, disappointed with the SAV.
Adeline B.
purchased on 28/11/2023
Translated review
3/5
★★★☆☆
The oil-free cream is really good, but the glass bottle is not ideal. There's a lot of cream left in the bottle. The angles inside the bottle should be rounded to make it easier to extract the cream and reduce waste. Several cartons of the oil-free cream were damaged, which is inconvenient if you want to give them as gifts. But the products are great.
Karin G.
purchased on 24/11/2023
Translated review
3/5
★★★☆☆
The box is pretty, I haven't tested the product yet but the parcel arrived very late and I didn't even receive an apology I think that's the least I can do.
Assia C.
purchased on 26/11/2023
Translated review
3/5
★★★☆☆
I had allergies because of the soap so I stopped using it but the rest I would see with time.
Millithia B.
purchased on 23/11/2023
Translated review
3/5
★★★☆☆
I paid the shipping costs to have my order in 48h and I received it more than 10 days later. Disappointed by this service m1is very good product.
Stéphanie P.
purchased on 20/11/2023
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3/5
★★★☆☆
Unfortunately I did not receive my complete order.
Alyson A.
purchased on 27/11/2023
Translated review
2/5
★★☆☆☆
Defective packaging affected product
Celeste A.
purchased on 27/11/2023
Translated review
2/5
★★☆☆☆
Having tested the peel several times, I'd like to give my opinion on this one. I'm disappointed because this "gel" is nothing like a scrub. You can see lumps appearing that look like dead skin, but it's not dead skin at all, it's just a component that changes texture on contact with the skin and heat. I won't be buying this product again.
Sabrina O.
purchased on 12/11/2023
Translated review