/10
★★★★★
based on 75195 published reviews
★★★★★
based on 75195 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Unfortunately, one pack was damaged, so it's silly to give it away
Paula S.
purchased on 01/03/2024
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2/5
★★☆☆☆
Unfortunately, the extra was not included for orders over a certain value.
Carsten W.
purchased on 02/03/2024
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2/5
★★☆☆☆
One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.
Constanze M.
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2/5
★★☆☆☆
One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.
Nacera M.
purchased on 10/02/2024
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2/5
★★☆☆☆
I received the soap all broken too bad
Melina D.
purchased on 09/02/2024
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2/5
★★☆☆☆
The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.
Maria L.
purchased on 05/02/2024
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3/5
★★★☆☆
Too bad my skin doesn't tolerate soap and feels slightly burnt.
Sabrina B.
purchased on 07/02/2024
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3/5
★★★☆☆
I received my order incomplete so I sent several emails but no response.
Estelle I.
purchased on 07/02/2024
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2/5
★★☆☆☆
I'm running out of products
Elodie Y.
purchased on 06/02/2024
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3/5
★★★☆☆
I was supposed to have a gift in my parcel but it wasn't there.
Anaïs T.
purchased on 05/02/2024
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2/5
★★☆☆☆
There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.
Noëlla L.
purchased on 03/02/2024
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3/5
★★★☆☆
Not all products are suitable for my skin
Marion S.
purchased on 03/02/2024
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3/5
★★★☆☆
Even more buttons ...
Maelys H.
purchased on 03/02/2024
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2/5
★★☆☆☆
Fast shipping is good, but when an item is missing it's not so good.
Maeliss L.
purchased on 04/02/2024
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2/5
★★☆☆☆
Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.
Djannat Z.
purchased on 05/01/2024
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3/5
★★★☆☆
Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...
Myriam D.
purchased on 31/01/2024
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3/5
★★★☆☆
What's a shame is that the push of my cleansing milk
Stéphanie J.
purchased on 31/01/2024
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3/5
★★★☆☆
I've just started the soap
Dieynaba N.
purchased on 30/01/2024
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3/5
★★★☆☆
Good reception of ordered products
Naouel B.
purchased on 26/01/2024
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3/5
★★★☆☆
I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.
Sylvie D.
purchased on 24/01/2024
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3/5
★★★☆☆
The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok
Véronique L.
purchased on 20/01/2024
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2/5
★★☆☆☆
Order has not yet arrived or has apparently been lost
Jana H.
purchased on 20/01/2024
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2/5
★★☆☆☆
I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.
Manuel S.
purchased on 12/01/2024
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2/5
★★☆☆☆
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
Melanie S.
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2/5
★★☆☆☆
I bought the goat's milk soap after seeing how many people successfully treat their reddened skin etc. Unfortunately, it doesn't help me at all. Unfortunately, it doesn't help me at all. If I leave it on a little longer, my skin also starts to burn. I wouldn't buy it again.
Maren H.
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3/5
★★★☆☆
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
Nina H.
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2/5
★★☆☆☆
Unfortunately, the order has not yet arrived
Ilonka W.
purchased on 16/01/2024
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2/5
★★☆☆☆
My peeling gel is lumpy and crumbly. I rather suspect that it was expired. It's a shame that these are not inexpensive products.
Isabeau B.
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3/5
★★★☆☆
Delivery via GLS was unsatisfactory
Alexandra V.
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2/5
★★☆☆☆
It may work for some, but for me the goat's milk soap is far too drying (despite having oily/mixed skin). It destroyed my skin barrier a little, even though I diligently applied the matching cream (Creme Sans Huile) afterwards. The cream also rolled off if I didn't want to use it on its own (without any other potential cream or serum). But what is great is the scent of the products.
Bianca K.
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