/10
★★★★★
based on 77501 reviews published
★★★★★
based on 77501 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Jadooooore
Kelsoua G.
purchased on 05/09/2024
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3
/5
★★★☆☆
The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈
Vanessa S.
purchased on 03/09/2024
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3
/5
★★★☆☆
Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.
Jennifer M.
purchased on 03/09/2024
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2
/5
★★☆☆☆
I did not receive the entire order. (Offer of the two-phase secret that was indicated) Customer service didn't want to know anything.
Gladys C.
purchased on 30/08/2024
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3
/5
★★★☆☆
I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.
Steffi S.
purchased on 23/08/2024
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2
/5
★★☆☆☆
Delivery time far too long. It was supposed to arrive within 5 working days, but it only arrived after 2 weeks.
Maja B.
purchased on 26/08/2024
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2
/5
★★☆☆☆
I haven't been testing the products for long but they are very pleasant. Unfortunately the shipping was a disaster! I will never order anything there again, I paid extra to have my package delivered directly to my home, of course this didn't happen!!!! Money is gone and I was able to pick up the package kilometers away from a store. I have also written to customer service and have not yet received an answer. Very annoying!
Jaqueline S.
purchased on 26/08/2024
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2
/5
★★☆☆☆
My order has not been fully delivered, I'm missing the 3 soap boxes Mail sent Friday 6/09
Pascale B.
purchased on 23/08/2024
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3
/5
★★★☆☆
The package arrived late
Marta D.
purchased on 22/08/2024
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2
/5
★★☆☆☆
No I am not satisfied, I did not receive my package.
Sabrina B.
purchased on 23/08/2024
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3
/5
★★★☆☆
The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.
Elise T.
purchased on 20/08/2024
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3
/5
★★★☆☆
I received it and used it as I should, but it didn't do anything for me.
Madeleine B.
purchased on 28/07/2024
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3
/5
★★★☆☆
The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.
Stephanie S.
purchased on 08/08/2024
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2
/5
★★☆☆☆
Delivery was simply made to a pick-up store, although payment was made for doorstep delivery. There was no response to an email.
Marianne L.
purchased on 19/08/2024
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2
/5
★★☆☆☆
I started 3 weeks ago, no difference and I'm losing as much hair. Oil in your ingredients too.
Anne-marie A.
purchased on 20/08/2024
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3
/5
★★★☆☆
Good product
Lydie M.
purchased on 18/08/2024
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3
/5
★★★☆☆
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
Yvonne D.
purchased on 15/08/2024
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3
/5
★★★☆☆
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
Sonia M.
purchased on 13/08/2024
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2
/5
★★☆☆☆
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
Gaelle M.
purchased on 10/08/2024
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2
/5
★★☆☆☆
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
Audrey R.
purchased on 09/08/2024
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3
/5
★★★☆☆
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
Carole C.
purchased on 29/07/2024
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2
/5
★★☆☆☆
10/10
Hanane B.
purchased on 08/08/2024
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3
/5
★★★☆☆
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
Lena W.
purchased on 08/08/2024
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3
/5
★★★☆☆
Disappointed with the quantity of product now remains to be seen if it works well
Camille C.
purchased on 06/08/2024
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2
/5
★★☆☆☆
For the moment I can't see any change in my skin 😢
Mathilde L.
purchased on 04/08/2024
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3
/5
★★★☆☆
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
Stephanie R.
purchased on 02/08/2024
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2
/5
★★☆☆☆
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
Madeleine K.
purchased on 01/08/2024
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3
/5
★★★☆☆
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
Emilie R.
purchased on 30/07/2024
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3
/5
★★★☆☆
Order never arrived. The opening of the dispute has not yet been successful.
Marie Laure A.
purchased on 31/07/2024
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2
/5
★★☆☆☆
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
Camille H.
purchased on 29/07/2024
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