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P
Rating: 5 out of 5
Impeccable product
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Customer reviews of Plantin
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 1 742 published reviews
Summary of reviews
Plantin consistently delivers on quality and reliability, with many mentions of fast, careful shipping and products that meet or exceed descriptions. Customers highlight professional advice, top packaging, and smooth, same-day or fast delivery, contributing to a trustworthy shopping experience. The store is praised for excellent service, dependable delivery timelines, and strong overall value, with repeated satisfaction across repeated orders and recommendations.
All reviews
M
Rating: 5 out of 5
perfect except for the transport
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Y
Rating: 5 out of 5
The fresh truffles arrive at home within 24 hours, perfectly packaged. It's ideal.
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A
Rating: 5 out of 5
Absolutely delighted, the fresh and very fragrant truffles arrived in record time and I was able to start flavoring my faux gras terrines the very same day. Special mention to the delivery tracking application with Swiss precision. And thank you for the highly appreciated loyalty discount, you have a customer for years to come!
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J
Rating: 5 out of 5
The order arrived in very good condition and very quickly, I was very satisfied with the quality of the truffles.
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L
Rating: 5 out of 5
Perfect packaging. Excellent products.
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X
Rating: 3 out of 5
Truffle pieces are less fragrant than summer Piedmont truffle slices. Too bad.
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Response from Plantin
Hello,
Thank you for your feedback.
Truffle pieces are a product with a more subtle aroma than slices, and their intensity can vary depending on the harvest and culinary use. They are mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for your feedback.
Truffle pieces are a product with a more subtle aroma than slices, and their intensity can vary depending on the harvest and culinary use. They are mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
A
Rating: 5 out of 5
Excellent product despite the delivery delay due to bad weather.
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A
Rating: 5 out of 5
Thank you and Happy New Year
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M
Rating: 5 out of 5
Fast and efficient. Well packaged.
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M
Rating: 5 out of 5
It's very good!
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T
Rating: 5 out of 5
Very good quality and punctual service
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M
Rating: 5 out of 5
Fast delivery and order handled with care.
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M
Rating: 1 out of 5
Your advisors were very professional following the non-delivery to my home by Chronofresh; another shipment was made in the best possible time. However, I am very disappointed with the quality, there is no taste. I am quite disappointed for my guests; this is the first year that your truffles are without smell or flavor. I prefer to point this out to you because if the quality is the same, I will not order again.
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Response from Plantin
Hello,
Thank you for taking the time to share your feedback and for your comment regarding the professionalism of our advisors following the delivery issue.
We are sincerely sorry to learn of your disappointment regarding the quality of the truffles and fully understand your feelings, especially when it comes to a moment shared with your guests. As truffles are a natural and living product, their smell and flavor can vary depending on their ripeness and the harvest period, even though we place great importance on their selection and control in our workshops.
We take your feedback very seriously and thank you for bringing it to our attention.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected] or contact us directly by phone.
Best regards,
The Plantin team
Thank you for taking the time to share your feedback and for your comment regarding the professionalism of our advisors following the delivery issue.
We are sincerely sorry to learn of your disappointment regarding the quality of the truffles and fully understand your feelings, especially when it comes to a moment shared with your guests. As truffles are a natural and living product, their smell and flavor can vary depending on their ripeness and the harvest period, even though we place great importance on their selection and control in our workshops.
We take your feedback very seriously and thank you for bringing it to our attention.
If you wish, we can discuss this matter (advice, exchange, or commercial gesture).
You can write to us at [email protected] or contact us directly by phone.
Best regards,
The Plantin team
F
Rating: 5 out of 5
Hello, I was satisfied with everything I ordered
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J
Rating: 1 out of 5
the truffle juice had no taste
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Response from Plantin
Hello,
Thank you for your feedback.
Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
Thank you for your feedback.
Truffle juice is a naturally more subtle product, whose aromatic intensity can vary depending on the harvest and its culinary use. It is mainly intended to add a truffle note as a complement in certain preparations.
If you wish, we can discuss this topic (usage advice, exchange or commercial gesture).
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
C
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
Always very good ....for the shipment and preparation
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J
Rating: 5 out of 5
Excellent truffles very fragrant. Received before the holidays on top. Thank you !!!!
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R
Rating: 5 out of 5
Great, I recommend
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C
Rating: 5 out of 5
Perfect ... speed and quality
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R
Rating: 5 out of 5
Delicious, ordered truffles from Périgord and dried chanterelles for the holidays, we enjoyed ourselves.
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D
Rating: 1 out of 5
Sorry but the truffles had practically no scent. Nice appearance but the smell and taste were not there.
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Response from Plantin
Hello,
We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.
As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
We are sorry to hear that the aromatic intensity of the received truffles did not meet your expectations, despite their nice appearance.
As truffles are a natural and living product, their scent and taste can vary depending on their ripeness, the harvest period, and the storage conditions after receipt. However, we place great importance on the selection and control of our truffles in our workshops.
If you wish, we can discuss to better understand your experience and find an appropriate solution.
You can write to us at [email protected]
or contact us directly by phone.
Best regards,
The Plantin team
M
Rating: 5 out of 5
We had a small problem with the delivery, they were attentive and very responsive well done to the team
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I
Rating: 5 out of 5
The truffles were excellent, arrived well packaged and on time.
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B
Rating: 4 out of 5
Very good product I ate the truffles sliced in an omelette Very happy with the product very good, just a little lack of maturity for excellence, very happy anyway Best wishes to the team
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V
Rating: 5 out of 5
Always very satisfied! High quality products
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R
Rating: 5 out of 5
Easy order, fast delivery and flawless truffle quality.
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D
Rating: 5 out of 5
5 stars With scallops sautéed on girolles with cream, morels and your truffles sliced with a mandoline :-))
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J
Rating: 5 out of 5
Very delicious...
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B
Rating: 1 out of 5
No taste
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J
Rating: 5 out of 5
Excellent. Fast, compliant, a delight!
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M
Rating: 1 out of 5
Very small truffles, both white and black.
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Response from Plantin
Hello,
Thank you for your feedback.
The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.
We remain available if you wish to discuss this matter.
You can write to us at [email protected].
Best regards,
The Plantin team
Thank you for your feedback.
The size of truffles can naturally vary depending on the harvest period and climatic conditions. Small truffles can offer as much aromatic quality as larger calibers, as they are primarily selected for their freshness and aroma.
We remain available if you wish to discuss this matter.
You can write to us at [email protected].
Best regards,
The Plantin team
M
Rating: 5 out of 5
Very fast shipping
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B
Rating: 5 out of 5
In accordance with my wish. Thank you
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P
Rating: 5 out of 5
Order placed on Saturday, December 20 at 7 PM. Just after a phone call to the store for confirmations (the day and time not ideal for the staff). Very nice. Order shipped on Monday. Received on Tuesday before noon. What to say: Thank you. And when we are so satisfied, we can only give 5 stars. I have a site www.Sabatier-K.com and we have the same policy: satisfy our customers with products made in France and always with a smile. Happy New Year to the PLANTIN team.
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D
Rating: 5 out of 5
Delivery without problems, on time and quality product
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D
Rating: 5 out of 5
First order at Plantin. Very good. Quality products despite the beginning of the season when truffles are traditionally less fragrant. Careful and quality packaging. Bravo Bravo
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M
Rating: 2 out of 5
A large part of the disappointing package had too firm flesh with no taste and was pink.
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Response from Plantin
Hello,
We are sorry to learn about your disappointment regarding part of the truffles received.
Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.
However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.
You can write to us at [email protected].
Best regards,
The Plantin team
We are sorry to learn about your disappointment regarding part of the truffles received.
Since truffles are a natural and living product, their appearance, texture, and aromatic intensity may vary depending on their ripeness at the time of harvest. Firmer flesh or slightly pink may correspond to a different stage of development, without necessarily indicating a defect.
However, we understand your feelings and remain available to discuss with you to better understand your experience and, if necessary, offer you an appropriate solution.
You can write to us at [email protected].
Best regards,
The Plantin team
E
Rating: 5 out of 5
Order compliant and delivered quickly. Very happy with the site.
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