★★★★★
based on 7649 reviews published
Latest neutral customer reviews
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
Impossible to track my package.I had to call the service again without possibility of tracking.I received the package the day after the promised day
I think that to the good customer, you should make the free delivery above 50 euros
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
Insufficient communication, lack of information.
No invoice sent to the mailbox. no link sent to the mailbox to track the package. no mail to warn that the package is gone.
Always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
Deplorable shopping experience because of the delivery service. The DPD service provider systematically refuses to deliver at home and it is always a very tough and shocking fight with the delivery man on the phone to get him to honor the delivery as planned when ordering. Despite several complaints to the customer services of DPD and Smartlifetime, nothing changes... Too bad and discouraging
Delivery in a relay point, a little far from my home
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
The way everything was squeezed into one packing box for transport was a downside. If we would have received everything in its original packaging, it would have been easier for us to stock.
Not enough choice of different products
Could be simplified as it requires a lot of research. Discounts and deductions on billing are not sufficiently explained. After a chat, the terms used by the agents do not correspond to what is found on the site, so I hesitate.
The navigation on the site is not always easy, it's a little slow. the delivery was relatively fast, as I was away the deliveryman put the package on the terrace of my garden? I had appreciated the delivery in a relay point last year. The telephone assistance, to guide me in particular on the mode of delivery which is being perfected, was remarkable. The person who answers the phone is very calm and kind, which is quite exceptional on an online sales site. Bravo and thank you.
The quality is very good, just the delivery I had to wait a long time, so I sent mail, call, it took me a long time and I had to buy more in store while waiting, too bad, I try again this time hoping that it is faster, otherwise I should change,
Very good, on my first order. For the last one, delivered late (due to an out-of-stock item), I would have liked to be better informed about the outcome of this order, without having to ask. Otherwise, thank you for the quick response by email and the phone call that followed! Perfect packaging and delivery.
Senup has changed the quality of its protections.
Several postponements of delivery: order placed on 03.08 and delivered on 19.08, despite the responsiveness of customer service. problem with Smartlifetime or UPS ? problem of delivery during the vacations in Kiala delivery points ? it's a pity to wait more than 15 days to get a package that should be delivered in 5 or 5 days. otherwise goods conform, and interesting prices.
Delivery time too long
1) I am dutch-speaking and receive this question in french! 2) I have asked a question 2 times and had to send a reminder 2 times because my question was not answered
I'm very pleased with the service and the quality of the product.
Products always in conformity but the price always in increase
We remain at your disposal. Sincerely, The Senup team
There are times when everything goes well and the order arrives quickly and completely. There are times when it is more complicated and longer to arrive. The complicated is part of life, what is not good is not to prevent. Apart from these defects, I remain faithful to this site. Sincerely
Products Ok. But the package arrived ripped open and the products were coming out of the package, the box was too light and the scotch tape was of poor quality. The first time I was told that it was the frost, but in July it was rather cold... .... The glove box arrived all stuck. It's not the first time that this has happened.
If you have any problems, please do not hesitate to contact us. We can be reached very easily, either by e-mail, by phone (toll free number) or via our online chat.
Sincerely, The Senup team
The new site is particularly difficult to access. Impossible to go back to the last order to copy it as it was the case before this redesign. It was necessary to call on a helper to establish a new order!
In case of any problem or hesitation, we always invite our customers to contact us. Indeed, we can be reached very easily by e-mail, by phone (toll free number) or even via the online chat.
The Senup team
Waiting for delivery
Please note that your order has not yet been shipped because you have chosen a product that is clearly indicated as being on backorder. All products that are out of stock are accompanied by an indication of the restocking time.
Sincerely, The Senup team
The new site is much less user friendly and ordering was less easy. Moreover when you click on lists it is useless because nothing is developed. In addition, the shipping costs have increased.
Not as clear as before. And I add that there are regularly during my orders items that are waiting to be restocked. This postpones the delivery.
Some products are indeed sold out of stock but this is always clearly indicated on the product sheet to avoid unpleasant surprises for our customers. The Senup team
Satisfied with the product. Correct delivery time
Recurring and uncorrected problem on loyalty points i have to do this every month
The article received does not correspond to the description I do not recommend this site
Missing or deleted item
It was clearer before...
The skotch under the box was completely removed. Otherwise, the delivery was in order.
Difficulty to connect to your web page. Change of owner?
Poor quality of delivery because the delivery man left the packages in the lobby without making the effort to put them in the elevator
I did not receive the diapers I ordered, but other diapers that were thinner and less absorbent, and this without any notice or message or apology.
Hello, in spite of my request to receive an INVOICE corresponding to the amount paid you continue to send me a printout notified ORDER what has for cause not to be recognized and does not allow me to benefit from the assumption of responsibility with the general council to which I am entitled. Good day to you.
A little expensive but reliable service!
The description of the articles is not clear and too brief (dimensional characteristics).
Notice of shipment then nothing more...
Have a nice day. the Senup team