Reviews Senup

One of the two products was not the right one

Deteriorated packaging and partly opened For the discretion of the contents, it is the discomfort in front of the merchant

A little expensive

Waited for my order to be delivered for over 10 days. A second order was re-shipped this time delivered in 48 hours. It was the fault of the warehouse in France but still annoying in the planning. Very understanding and friendly in Belgium. Toll free number not possible to get from France. Would like to have the explanation.

Fast delivery time, Tena product very good. 3 stars because the box was open, the tape is of poor quality, it's a shame to neglect this element; I hesitate to recommend for this reason.

Parcel blocked at the carrier GLS a phone call to retrieve our package, cost us 4, never again that !!!!

Problem with the bed sheets but very quickly solved by the company

I received the code by sms, but I was in day hospitalization. I was expecting to receive information for a second visit. But my package was given to a neighbor; what's the use of sending me a code if it's to put the package in a neighbor's house.

Delivery times in (24 h) too long not maintained damage

I had a big problem with the delivery of the package to my home, when it should have been delivered by DPD Pick UP. I couldn't get it corrected despite a reactive customer service.

I placed my order on 03/01 and it was delivered on 11/01. It usually goes much faster. I was obliged to buy the products elsewhere, while waiting for my delivery.

Order conforms and fast. However, it is impossible to validate the discount code SLTFIRST for the first order to benefit from -5%.

Very poorly packed package arrived open

Too bad there is no loyalty program for the protections.

Delivery time longer than announced.

Very good product level but it's been 2 times that the packaging of the delivery is damaged.the last time the deliveryman even helped us package by package hello discretion.moreover it is for my mom and we think it's for me.grrrrr

The description of the products is not necessarily true but delivery is fast.

One month in all : what a performance !

Quite a lot of choice but not very commercial since a very large reta

The delay of reception of the ordered articles was particularly long and the packing was defective insufficient protector! Can do better

I do not understand why the package was given to the Post Office without notifying me! I had to ask you directly to find out!

Hello, your service is very good but according to the information on your site I thought I was buying Belgian products but in the end it's Chinese :(((

Package never received. The delivery man did not bother to insist with the doorman. We are handicapped and visually impaired and it takes us some time to reach the doorman of the apartment. I think that it is useless to specify that any external displacement is out of our possibilities. This merchandise has been paid in cash by Master Card and I hope to receive the due delivery soon. Thank you very much. C.L.

Follow-up: little information after the completion of the order Delivery time does not correspond to what was mentioned on the site

Problem of delivery blocked because partly available, follow-up error in the routing to the warehouse. Otherwise products always perfect

Order shipped quickly Site quite complicated to order Had to call back three or four times after a failed delivery

For the first time since I order from sen up I have problems long delay damaged package and incomplete order

Very long delivery time

I think it's a shame not to have a complete set of handles but without a nail it's useless

Good site, however, flimsy packing boxes re-scotched by the carrier, and do not order the Nateen brand. The protections of disintegrate completely, there are granules of absorbing gel everywhere

The products no longer correspond to the quality I knew ...

I did not find the disposable washcloths

Price obtained on amazon at the time of my order: -15% and- 10% with shipping. Product question: no problem

Very long supply time, about a month between the order and the delivery, moreover the money is taken from the order. finally, the place of delivery has not been respected....

Hello, it is not always easy to find the reference that we are looking for in stores or supermarkets. I found the right reference on this site but I find the rates really excessive. vice the business of dependence.

The navigation on the site is rather difficult because it is not easy to find your way around the use of the products. There should be an explanation on a specific page specifying the difference between mobile diaper, anatomical protection, anatomical layer .... It would also be necessary to specify the dimensions of the product which are not specified. The arrival of the products is random, the delays are sometimes very long due to stock shortages and there is no warning. You have to call to solve these problems. So you have to be available to do it. The interlocutors are charming, but the problem remains the same for us users. The follow-up is rather random, it seems that emails warn but not always. Maybe a handling error.... Apart from this fact no errors in the ordered products. So positive and negative.

For a generous chest, I expected a more efficient support.

It's not smartlife time's fault but the mother companies who modify their products without warning

The order went well, but the delivery was terrible, the delivery man had to call so that we could open the door, the phone was out of order, he came several times without ever calling and finally dropped off the 2 heavy boxes at the neighbor's house across the street that we don't even know. we wonder if we'll order again considering the quality of the delivery

It would be wise to transmit the information (schedules, phone number ...) to the deliveryman in order to avoid several failed deliveries. If this is done automatically then the delivery company is not very attentive.