/10
★★★★★
based on 6703 published reviews
★★★★★
based on 6703 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Very disappointed by the Nateen flexi maxi XL. Absorption capacity much lower than the given capacity, the size also smaller than the Hartmann Mobiles when it is supposed to be identical.
Michel S.
purchased on 30/05/2022
Translated review2/5
★★☆☆☆
Impossible to get delivery as usual in a relay point. Arrived at my house and left at my neighbor's.
Christine R.
purchased on 17/05/2022
Translated review Answer from Senup
Hello, To be delivered in a relay point, you must select the carrier "UPS Access Point" and specify the desired relay point, as indicated on the site: "Indicate the desired relay point in the order summary". You can also contact us by e-mail or online chat if you want to change the delivery method. We have a very fast reaction time and will always do our best to answer your request. I remain at your disposal for any further information. Sincerely, Frédéric from the Smartlifetime team
3/5
★★★☆☆
Bjr unfortunately the boxes are too big, too heavy and always arrive damaged and taped up by the deliveryman.
Evelyne L.
purchased on 25/04/2022
Translated review3/5
★★★☆☆
Delivery time not respected. I was not used to this.
Jean-marie F.
purchased on 02/04/2022
Translated review3/5
★★★☆☆
Good but some difficulties finally solved during the delivery
Roland M.
purchased on 21/03/2022
Translated review3/5
★★★☆☆
Too big and too heavy boxes often arrive very damaged or even opened
Evelyne L.
purchased on 08/02/2022
Translated review2/5
★★☆☆☆
Ordered on January 20, 2022. Still not delivered on February 7th. Several changes in the place of delivery, finally resulting in a return to sender and a request for a refund. Unfortunately this is not the first time that there are problems with UPS. I will not order from you again
Odette B.
purchased on 20/01/2022
Translated review3/5
★★★☆☆
Delivery made the day after the order, a little more than 30 hours later: bravo! On the other hand, the announcement of delivery made in the morning at 8:50 am: this day "before 7:30 pm"! such a time slot is excessive because it blocked me all day and prevented me from going on any errand, including to the pharmacy. Wouldn't it be possible to tighten this time slot? Thank you
Therese D.
purchased on 31/01/2022
Translated review2/5
★★☆☆☆
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Roger P.
purchased on 14/01/2022
Translated review Answer from Senup
Hello, there was only the cover box, the 2 original boxes were not there, the 8 packs of panties were loose.
2/5
★★☆☆☆
Sent in a too thin cardboard box, arrived stale, fortunately no damage on the panties
Roger P.
purchased on 14/01/2022
Translated review Answer from Senup
Hello, This is a cover cardboard which is mainly used for discretion and to keep the two original cardboards together. The original boxes have a good thickness and solidity, the packing boxes are less so. We apologize for the inconvenience caused. Our packing system will change in a few months to be more efficient. Sincerely, The Smartlifetime team.
2/5
★★☆☆☆
Unacceptable that you make pay the port on big orders to go e pharmacy to seek the protections will cost me less expensive
Robert L.
purchased on 25/01/2022
Translated review Answer from Senup
Hello Sir, Thank you for taking the time to share your opinion with us regarding your shopping experience on our Senup store. However, I am surprised by the comment and the very harsh rating you left us for a price issue. Indeed, when you place an order, all prices are displayed before payment, including the costs related to delivery. If you have chosen to finalize your purchase, perhaps it is because our prices are still more competitive than in pharmacies?
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
I understand your dissatisfaction with the increase in our delivery rates, but the price of transport has exploded for a long time and unfortunately we had no choice but to pass on this increase in our delivery rates. The shipping costs for France are now free from 130 € and no longer from 120 € with DPD and GLS. If you had contacted us by phone, as you usually do, I would have been happy to explain all this to you. I wish you a good day. Senup Customer Service
3/5
★★★☆☆
Impossible to track my package.I had to call the service again without possibility of tracking.I received the package the day after the promised day
Eliane D.
purchased on 07/12/2021
Translated review3/5
★★★☆☆
I think that to the good customer, you should make the free delivery above 50 euros
Frank L.
purchased on 13/12/2021
Translated review Answer from Senup
Hello Mr Lorenzi, Thank you for your comment.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
You should know that bulky parcels are extremely expensive to ship and that these prices are constantly increasing. In addition, we are still going to undergo a significant indexation from the first of January of the various carriers.
To make matters worse, the price of packing cartons has also risen sharply (50%). We are therefore studying another packaging system in order to reduce the costs of transport and packaging that we can no longer bear. Unfortunately, we will have no choice but to index the transport costs from the first of January 2022. Sincerely, Frédéric, the Senup team.
3/5
★★★☆☆
Insufficient communication, lack of information.
Christian P.
purchased on 15/11/2021
Translated review3/5
★★★☆☆
No invoice sent to the mailbox. no link sent to the mailbox to track the package. no mail to warn that the package is gone.
Micheline C.
purchased on 08/11/2021
Translated review2/5
★★☆☆☆
Always pbs during the orders for the last one the sum to pay did not correspond to the order the password was not exact impossible to pay
Jean Claude D.
purchased on 07/11/2021
Translated review Answer from Senup
Hello Sir, Thank you for taking the time to send us your feedback about your shopping experience on our Smartlifetime store. However, we are surprised by the severity of your review. Indeed, you were unable to log in because you had forgotten your password. This password has been reset to allow you to access your customer account again.
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
On the other hand, you mention a different amount at the time of payment. This is strange because you never told us about this problem. I have just gone through our email exchanges to be sure. If the amount was different, why did you choose to finalize this purchase without trying to find a solution by contacting us?
Sincerely yours, The Smartlifetime team
2/5
★★☆☆☆
Deplorable shopping experience because of the delivery service. The DPD service provider systematically refuses to deliver at home and it is always a very tough and shocking fight with the delivery man on the phone to get him to honor the delivery as planned when ordering. Despite several complaints to the customer services of DPD and Smartlifetime, nothing changes... Too bad and discouraging
Marie-hélène C.
purchased on 08/10/2021
Translated review Answer from Senup
Hello Mrs Coffin, I regret your dissatisfaction with the DPD carrier. After checking the delivery of your last order, I see that we shipped your package on 11/10 and that it was delivered on 13/10. Your previous order was shipped on 08/25 and delivered on 08/27. So the deadlines are respected but you are obviously confronted with an uncooperative driver. We invite you to try another of our carriers.
3/5
★★★☆☆
Delivery in a relay point, a little far from my home
Marie-helene L.
purchased on 19/10/2021
Translated review Answer from Senup
Hello, I understand your dissatisfaction.
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
With the GLS carrier, I advise you to answer the SMS or the e-mail announcing the delivery (sent by this carrier) in order to force the delivery at home. In this case, the relay point will be avoided BUT, the delivery without proof of receipt is then authorized. We remain at your disposal for any further information. Sincerely, Frédéric The Senup.com team
3/5
★★★☆☆
The way everything was squeezed into one packing box for transport was a downside. If we would have received everything in its original packaging, it would have been easier for us to stock.
Jean Pierre V.
purchased on 28/09/2021
Translated review3/5
★★★☆☆
Not enough choice of different products
Acheteur Vérifié
purchased on 08/09/2021
Translated review