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R
Rating: 5 out of 5
TB fast delivery
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
All reviews
I
Rating: 4 out of 5
it went well but it is preferable to call to schedule the delivery under the best conditions
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M
Rating: 1 out of 5
Hello, I am dissatisfied because the package was not delivered on the scheduled date, so no one was present at the school and the delivery was thrown over the gate !!!!!!!!!
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Response from Wesco
Hello,
We sincerely regret this incident and we fully understand your dissatisfaction regarding the delivery delay and the unacceptable conditions of your package's drop-off.
Please know that your comment has been directly forwarded to our transport service to raise the issue with the carrier and to initiate awareness actions.
If you notice any breakage or damaged material as a result of this package being thrown, we invite you to immediately file a complaint using our online form: https://www.wesco.fr/requests/request/search. Our teams will handle your case as soon as possible.
Have a nice day
We sincerely regret this incident and we fully understand your dissatisfaction regarding the delivery delay and the unacceptable conditions of your package's drop-off.
Please know that your comment has been directly forwarded to our transport service to raise the issue with the carrier and to initiate awareness actions.
If you notice any breakage or damaged material as a result of this package being thrown, we invite you to immediately file a complaint using our online form: https://www.wesco.fr/requests/request/search. Our teams will handle your case as soon as possible.
Have a nice day
M
Rating: 1 out of 5
An item was damaged upon receipt
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Response from Wesco
Hello,
We sincerely regret this incident and are sorry that one of your items arrived damaged.
We inform you that a personalized response has been provided by our after-sales service to resolve this situation as quickly as possible.
If you have any further details or documents to send us, you can at any time complete your file via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
We sincerely regret this incident and are sorry that one of your items arrived damaged.
We inform you that a personalized response has been provided by our after-sales service to resolve this situation as quickly as possible.
If you have any further details or documents to send us, you can at any time complete your file via our online form: https://www.wesco.fr/requests/request/search.
Have a nice day
S
Rating: 5 out of 5
very good
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M
Rating: 4 out of 5
fast delivery
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M
Rating: 3 out of 5
good delivery but no consideration of additional delivery information regarding the reopening date
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Response from Wesco
Hello,
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
Thank you for your feedback regarding the quality of your delivery.
We sincerely apologize for this lack of coordination. We regret that the carrier was unable to take into account the reopening date that you had indeed provided at the time of your order.
Your comments are immediately forwarded to our transport service to prevent this kind of oversight from happening again with our providers.
Have a nice day
R
Rating: 5 out of 5
Good responsiveness and communication regarding delivery conditions. Deadline respected.
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F
Rating: 5 out of 5
Impeccable articles
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E
Rating: 4 out of 5
The equipment arrived slightly damaged. I will make a complaint.
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M
Rating: 5 out of 5
Fast delivery, package well wrapped
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C
Rating: 5 out of 5
Fast and good products.
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M
Rating: 5 out of 5
product security issue
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C
Rating: 5 out of 5
VERY GOOD
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O
Rating: 5 out of 5
RAS
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C
Rating: 2 out of 5
I am missing many things in the package. I had to make a complaint
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Response from Wesco
Hello,
We sincerely regret this incident and fully understand your frustration regarding the missing items in your package.
We confirm that your complaint has been taken care of by our after-sales service. Your file is being finalized and a response will be provided to you directly within the day with the chosen solution.
We thank you for your patience and once again apologize for this inconvenience.
Have a nice day
We sincerely regret this incident and fully understand your frustration regarding the missing items in your package.
We confirm that your complaint has been taken care of by our after-sales service. Your file is being finalized and a response will be provided to you directly within the day with the chosen solution.
We thank you for your patience and once again apologize for this inconvenience.
Have a nice day
L
Rating: 5 out of 5
Item conforms to our expectations and delivered on time. Thank you
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C
Rating: 5 out of 5
Perfect thank you
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C
Rating: 1 out of 5
Incomplete order delivered outside without notice
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Response from Wesco
Hello,
We acknowledge your report regarding the delivery conditions of your order and the apparent absence of certain items.
However, after verification, our information indicates that the entirety of the packages comprising your order has indeed been delivered to you.
If, after checking the contents of all your packages, some products are still missing, we invite you to contact us immediately via the complaint form: https://www.wesco.fr/requests/request/search
Have a nice day
We acknowledge your report regarding the delivery conditions of your order and the apparent absence of certain items.
However, after verification, our information indicates that the entirety of the packages comprising your order has indeed been delivered to you.
If, after checking the contents of all your packages, some products are still missing, we invite you to contact us immediately via the complaint form: https://www.wesco.fr/requests/request/search
Have a nice day
E
Rating: 1 out of 5
My package has still not been delivered since 08/24 and was supposed to be represented on 08/28 but supposedly not delivered because the road is inaccessible whereas our road is clear
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Response from Wesco
Hello,
We sincerely regret this delay as well as the inconvenience caused by this unsuccessful delivery attempt.
Following your message, our customer service immediately contacted the carrier to assess the situation. The road being quite passable, the instruction has been given and the delivery of your package is now scheduled for this Monday.
Have a nice day
We sincerely regret this delay as well as the inconvenience caused by this unsuccessful delivery attempt.
Following your message, our customer service immediately contacted the carrier to assess the situation. The road being quite passable, the instruction has been given and the delivery of your package is now scheduled for this Monday.
Have a nice day
M
Rating: 5 out of 5
perfect smooth
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C
Rating: 5 out of 5
Always a pleasure to receive items from Wesco, a guarantee of quality and the delivery service is great.
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C
Rating: 4 out of 5
The carpets are in accordance with the order
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C
Rating: 5 out of 5
fast delivery
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M
Rating: 5 out of 5
Fast delivery
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C
Rating: 5 out of 5
Everything went very well
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E
Rating: 5 out of 5
Fast delivery, quality product, instructions not very clear
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F
Rating: 5 out of 5
good quality material and fast delivery
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-
Rating: 5 out of 5
Everything is ok
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K
Rating: 5 out of 5
Fast and very good material
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M
Rating: 5 out of 5
Deadlines respected and material in accordance with the description.
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É
Rating: 5 out of 5
Very good purchase
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A
Rating: 5 out of 5
excellent
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N
Rating: 5 out of 5
Very beautiful quality product and very quiet. Satisfied with my purchase.
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D
Rating: 5 out of 5
Fast delivery Very good product Very happy with my order
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P
Rating: 5 out of 5
perfect
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M
Rating: 5 out of 5
Nothing to report, perfect
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S
Rating: 3 out of 5
Speed efficiency, but difficulty in managing orders and especially little attention to long-time customers, it's a shame
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Response from Wesco
Hello,
Thank you for your feedback and we are pleased to know that you appreciated the speed and efficiency of our services.
However, we are sorry that you feel a lack of attention as a former client. The loyalty of our customers is essential for a small business like ours, and we are committed to providing an impeccable experience to everyone.
To help us better understand the difficulties encountered in managing your orders and your expectations, could you provide us with more details by writing directly to [email protected]? Your observations will be forwarded to the relevant teams to improve our services.
Have a nice day
Thank you for your feedback and we are pleased to know that you appreciated the speed and efficiency of our services.
However, we are sorry that you feel a lack of attention as a former client. The loyalty of our customers is essential for a small business like ours, and we are committed to providing an impeccable experience to everyone.
To help us better understand the difficulties encountered in managing your orders and your expectations, could you provide us with more details by writing directly to [email protected]? Your observations will be forwarded to the relevant teams to improve our services.
Have a nice day
C
Rating: 5 out of 5
Package received on time
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O
Rating: 3 out of 5
Delivery problem with HEPNER despite 2 calls to your services.
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Response from Wesco
Hello,
We sincerely regret the difficulties encountered during your delivery with the carrier, as well as the discomfort generated despite your calls to our teams.
Please know that your feedback regarding this provider has been directly forwarded to our transport service.
We hope that despite this inconvenience you will trust Wesco again.
Have a nice day
We sincerely regret the difficulties encountered during your delivery with the carrier, as well as the discomfort generated despite your calls to our teams.
Please know that your feedback regarding this provider has been directly forwarded to our transport service.
We hope that despite this inconvenience you will trust Wesco again.
Have a nice day