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C
Rating: 5 out of 5
article in accordance with my order; Delivery on time
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
All reviews
N
Rating: 5 out of 5
Very satisfied
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M
Rating: 5 out of 5
Large selection of products in the catalog, fast delivery, quality items
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C
Rating: 5 out of 5
Very satisfied, I highly recommend this company.
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M
Rating: 5 out of 5
Perfect!
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E
Rating: 5 out of 5
I was pleasantly surprised by the value for money. I will come back more often to your site, thank you. Having family in Claouey, I wish you all good luck and hope the fires haven't affected you too much. Have a good day from Hauts-de-France.
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P
Rating: 1 out of 5
The package is empty..
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Response from Wesco
Hello,
We are sincerely sorry to read your message and we completely understand your dismay at this empty package.
Your request has been processed by our after-sales service and a replacement product has been sent to you.
We renew our apologies for this inconvenience and thank you for your patience.
Have a nice day
We are sincerely sorry to read your message and we completely understand your dismay at this empty package.
Your request has been processed by our after-sales service and a replacement product has been sent to you.
We renew our apologies for this inconvenience and thank you for your patience.
Have a nice day
E
Rating: 5 out of 5
Good selection and fair prices, careful shipping.
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C
Rating: 5 out of 5
fast delivery and good quality products
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S
Rating: 5 out of 5
perfect and fast :) thank you
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C
Rating: 5 out of 5
Delivery speed and satisfaction with the material
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C
Rating: 5 out of 5
Quality products that respect ecological labels, regularly renewed range in both educational materials and childcare, top quality/price ratio
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M
Rating: 5 out of 5
Super quality of the modules that always make my daughter happy
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A
Rating: 3 out of 5
I would have liked to receive my complete order and not have to take steps to obtain the missing items
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Response from Wesco
Hello, Thank you for sharing your feedback.
Our tracking indicates that the entirety of the order was delivered on the same day via 2 separate packages. If a product was missing from your boxes, please contact us with your order number so we can understand what happened and assist you. Have a nice day
Our tracking indicates that the entirety of the order was delivered on the same day via 2 separate packages. If a product was missing from your boxes, please contact us with your order number so we can understand what happened and assist you. Have a nice day
M
Rating: 5 out of 5
TOP
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H
Rating: 5 out of 5
I appreciate Wesco products, I am satisfied
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A
Rating: 5 out of 5
I bought the PUPPET CHANGE PLAN SAFE. Unfortunately, the shower head does not stay in place when set down. Disappointed
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that the shower head of this exchange plan does not fully satisfy you, as until now, customer feedback has been positive. The shower head is designed to be held in a vertical position when placed on the small wooden support specifically designed for this purpose. However, we take your comment into consideration and will forward it to our product design department. We look forward to seeing you again soon on our site. Have a nice day.
M
Rating: 5 out of 5
Perfect delivery
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C
Rating: 5 out of 5
fast delivery, product as described
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T
Rating: 5 out of 5
Fast and compliant delivery
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A
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
quick, good feedback
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-
Rating: 5 out of 5
fast delivery in accordance and products well packaged.
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C
Rating: 5 out of 5
very satisfied with the ordering process at wesco Purchase made by a local authority
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P
Rating: 1 out of 5
The carrier clearly was not at the right address since he indicated to me by email that he could not make the delivery while we were on site. He returned my order to the sender even though I immediately took the necessary steps with Wesco (as soon as I received the non-delivery email). As a result, my order will likely be delivered at the end of August now..
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Response from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry for the difficulties encountered during the delivery of your order. After verification, the carrier informed us that a delivery attempt could not be completed. As this is a school establishment, the order was then automatically returned to our warehouses for storage, according to the procedure in place during the summer period. It will be resent at the end of August to be delivered to you as soon as operations resume. We fully understand your disappointment regarding this situation and apologize for the inconvenience caused. We thank you for your understanding and hope that your order will bring you complete satisfaction upon receipt. Have a nice day.
M
Rating: 4 out of 5
Effective phone advice Quick order and delivery
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K
Rating: 5 out of 5
follow-up and delivery perfect. Very satisfied with my order
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M
Rating: 5 out of 5
Order shipped quickly, careful sending. Product received in quality.
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C
Rating: 5 out of 5
Perfect, thank you
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L
Rating: 5 out of 5
Item already assembled, nothing to do but give it to my child so he can enjoy it, it's perfect, received before the deadline, it's great quality product
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S
Rating: 5 out of 5
Delighted
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E
Rating: 5 out of 5
Fast delivery and very well packaged. The items are well protected. The small cars are of exceptional quality.
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M
Rating: 4 out of 5
satisfied
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M
Rating: 5 out of 5
Product compliant upon delivery and delivered on time.
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C
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very satisfied
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C
Rating: 5 out of 5
Superb articles, sent quickly and in a very original and useful reusable box for children, I really appreciated this little detail
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H
Rating: 1 out of 5
A big delay, a returned package and still not delivered !!
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Response from Wesco
Hello,
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
We sincerely regret this big delay and the inconvenience caused by this delivery situation.
After checking your file, we inform you that the return of the package to our warehouses is currently in transit by the carrier. As soon as it is received and processed by our logistics teams, we will contact you to arrange a new shipment or the solution that suits you best.
We remain at your complete disposal at the address [email protected] to follow the progress of your file.
Have a nice day
F
Rating: 3 out of 5
Delivery too long
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Response from Wesco
Hello,
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
We sincerely regret that the delivery time seemed too long for this order.
We would like to remind you that our estimated shipping and delivery times are always transparently announced in the confirmation email of your order to allow you to track its progress. This information is obviously subject to the uncertainties of transport.
At Wesco, we are a human-sized company and our logistics teams work hard every day to prepare and ship your packages with the utmost care. We take note of your comment to continue optimizing our services.
Have a nice day
C
Rating: 5 out of 5
Very fast. Perfect packaging. Satisfactory delivery
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