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A
Rating: 5 out of 5
Exactly what I wanted and received earlier than expected.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
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A
Rating: 5 out of 5
Easily accessible
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A
Rating: 5 out of 5
The site is very good but the delivery person was not very conscientious, he left my package in the rain...
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Response from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 5 out of 5
PERFECT
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A
Rating: 5 out of 5
Quality material!
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A
Rating: 4 out of 5
Good.
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A
Rating: 5 out of 5
Very good in terms of delivery times. Very good item for the little children I care for.
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A
Rating: 5 out of 5
Fast delivery, well packaged, lacks a bit of explanation for assembling the caterpillar but otherwise the quality seems to be there.
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A
Rating: 4 out of 5
Easy-to-access e-commerce site.
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A
Rating: 4 out of 5
Fast delivery, diverse and practical products for playful pedagogy.
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A
Rating: 5 out of 5
Good multi-product site and fair prices.
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 3 out of 5
Hello. It's difficult for me to find the item I want. Second remark: I was disappointed by the animal puzzle types, excuse me, I forgot the name, they detach too easily. I regretted these purchases because there were four of them. It's a budget for me. It's rare that I'm disappointed by Wesco products.
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Response from Wesco
Hello and thank you for this comment. We are sorry to hear that your experience has not been the most satisfactory. Please know that Wesco places the utmost importance on the quality of its services. Each product listed online is tested in a laboratory to ensure compliance and the safety of the child. The 'Zanimix' products that you seem to be disappointed with will be re-tested by our quality laboratory.
A
Rating: 5 out of 5
Fast and compliant delivery, nothing to complain about.
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A
Rating: 3 out of 5
The descriptions on the site are not detailed enough. And as a result, even though we can return, it's already too complicated.
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Response from Wesco
Thank you for your feedback. Wesco places great importance on supporting families and provides its expertise for the well-being of children. For each product, a descriptive sheet is created. This includes the technical characteristics of the product, maintenance advice (if applicable: machine washing), but also the 'Product Plus', in other words, the benefits of the game... for the child (e.g., motor skills, manipulation...)
A
Rating: 5 out of 5
Reliable
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A
Rating: 5 out of 5
Good quality, fast shipping
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A
Rating: 5 out of 5
Very good products...
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Our little Lou is happy to sleep in his new bed. Quickly delivered and installed, it's perfect FOR PARENTS who are fans of Montessori, thank you
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A
Rating: 5 out of 5
Very fast
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A
Rating: 4 out of 5
RELIABLE
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A
Rating: 5 out of 5
Very good quality material and careful delivery.
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 5 out of 5
Quality products that match what is presented on the site.
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A
Rating: 5 out of 5
Good quality price, delivery on time
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A
Rating: 4 out of 5
Practical and functional site overall.
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A
Rating: 4 out of 5
Fast service
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A
Rating: 5 out of 5
Perfect in every way
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A
Rating: 5 out of 5
Very serious.
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A
Rating: 1 out of 5
A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.
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Response from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
A
Rating: 5 out of 5
Very good, very efficient
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A
Rating: 5 out of 5
VERY GOOD SITE
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A
Rating: 4 out of 5
Well-made site
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A
Rating: 5 out of 5
Nothing to complain about, very good packaging
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A
Rating: 3 out of 5
Not easy to navigate with a mobile phone
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A
Rating: 5 out of 5
As a childcare professional, it's great
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A
Rating: 5 out of 5
Reliable and clear site
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A
Rating: 3 out of 5
I realized there was a color error, probably on my part, in my order when I received the summary email. I therefore sent an email to Wesco, I used the pre-registered emails ('there is an error in my order') to explain and rectify the problem. I received confirmation of the receipt of this email, but I had no response. I tried to contact someone by phone but could only reach a voicemail. The order was therefore delivered with the initial error. This is regrettable.
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Response from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our standard is open from Monday to Friday from 9 am to 12:30 pm and from 1 pm to 5 pm. Outside of these hours, you will reach the voicemail. Our customer service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.