I am satisfied with my order, but I am not satisfied with the temperature gauge that I had to change after 5 uses I am not satisfied with the fragility of the turntable and the belt that does not stop jumping knowing that my oven has not even 1 time ' and that the use of this one has been only since last year ... what a shame
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Response from ZiiPa
Thank you for your positive feedback on our ZiiPa website and your Pellet Oven! We are delighted that you are satisfied with your purchase and our customer service. We pride ourselves on offering a compact design and ease of use for our customers. Thank you for your recommendation and your confidence, we hope to see you soon on ZiiPa!
K
karine P.
Rating: 5 out of 5
following a purchase from 04/05/2024
Very fast, too bad the bags of granules arrived open.
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Response from ZiiPa
Thank you for your feedback, Karine. We are sorry that the bags of pellets arrived open. We will do our best to avoid this in the future and are pleased to hear that you found our service prompt. We appreciate your feedback and hope you will continue to trust us with your pellet needs.
J
jerome A.
Rating: 5 out of 5
following a purchase from 04/05/2024
Package arrived in perfect condition! All my order was present. I have already ordered and would recommend
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Response from ZiiPa
Thank you for your positive feedback, it makes us happy to know that you are satisfied with our services. We're happy to have been able to meet all your expectations and would be delighted to count you among our loyal customers. Please do not hesitate to recommend us to your friends and family, and to come back to us for future orders. See you soon on ZiiPa!
J
Jean-Paul L.
Rating: 5 out of 5
following a purchase from 05/05/2024
Easy to assemble, easy to use, less than 2 minutes to cook a pizza, it's great. Excellent product, plus aesthetically pleasing.
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Response from ZiiPa
Thank you very much for your positive feedback on our ZiiPa website. We are delighted that you liked our product and that it met all your expectations in terms of ease of use and performance. We hope you will continue to enjoy your pizza quickly and easily thanks to our product. Thank you again for your confidence in our brand!
A
Adeline C.
Rating: 5 out of 5
following a purchase from 03/05/2024
Perfect thanks
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Response from ZiiPa
Thank you, Adeline! We're delighted you like our ZiiPa site. Please don't hesitate to contact us if you need anything. We'll always be here to offer you the best possible service. We hope to see you soon!
O
olivier V.
Rating: 5 out of 5
following a purchase from 01/05/2024
Fast, compliant and great quality!
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Response from ZiiPa
Thank you for your positive feedback on our ZiiPa website. Our team is delighted to know that you appreciated our speed, our compliance and the quality of our products. It encourages us to continue offering the best possible service to our customers. Thank you again and please do not hesitate to let us know about your future purchases on ZiiPa.
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Hugues S.
Rating: 5 out of 5
following a purchase from 27/04/2024
Good quality product as described. Fast delivery.
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Response from ZiiPa
Thank you Hugues for your positive review of our ZiiPa site. We are delighted that you are satisfied with the quality of our products and the speed of our shipping service. Your satisfaction is our priority, thank you for your trust. We hope to see you soon on our site.
J
Jean Paul L.
Rating: 5 out of 5
following a purchase from 08/04/2024
Good Good quality
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Response from ZiiPa
Thank you Jean Paul for your positive review of our ZiiPa website. We are delighted to know that you appreciate the quality of our products. We will continue to do our best to satisfy you. Thanks again and see you soon on ZiiPa!
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Laurence L.
Rating: 5 out of 5
following a purchase from 05/04/2024
Very good quality so far and fast delivery
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Response from ZiiPa
I'm glad you're happy with your experience with ZiiPa, Laurence. We work hard to offer excellent quality and fast delivery to our customers. Thank you for your trust and your positive review!
J
Jérôme S.
Rating: 5 out of 5
following a purchase from 31/03/2024
Perfect
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Response from ZiiPa
Thank you very much for your positive feedback, Jérôme. We are delighted to hear that you have enjoyed our ZiiPa site. Please do not hesitate to contact us if you have any suggestions or comments to improve our service. We are always listening to our users in order to offer them the best possible experience. Thank you again for your trust and support.
J
Jérôme H.
Rating: 5 out of 5
following a purchase from 20/03/2024
Good material, received quickly.
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Response from ZiiPa
Thank you very much for your positive feedback on our ZiiPa website. We are delighted to hear that you enjoyed our quality equipment and that you received it quickly. Please don't hesitate to contact us if you need any help or advice regarding
P
PAULINE G.
Rating: 5 out of 5
following a purchase from 24/03/2024
Very good
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Response from ZiiPa
Thank you very much for your positive review of our ZiiPa website. We are delighted that you enjoyed your experience on our platform. We will continue to do our best to offer you the best possible service.
B
Beatrice S.
Rating: 4 out of 5
following a purchase from 21/03/2024
I'm very surprised that everything is made in China. Nothing clearly indicated this. Only the word "France" was visible. I'm very disappointed...
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Response from ZiiPa
Thank you for your positive review of our ZiiPa website. We're delighted to know that you've been won over by our concept of pizza cooked in just 1 minute over a wood fire. We hope to continue satisfying you with our quality products. We take note of your 4/5 rating and will do our best to achieve the maximum in the future. Thank you again for your trust and support!
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LIONEL B.
Rating: 4 out of 5
following a purchase from 21/03/2024
Haven't tested the oven yet. But the accessories aren't all top quality. The dough spatula is really cheap. The wooden handle is just glued to the metal part and doesn't hold. Much too expensive for Chinese equipment. After-sales service very slow to respond even though it's not the height of the season yet. I hope I won't have any problems with the other products.
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Response from ZiiPa
Thank you for your feedback, LIONEL. We are taking your comments into account to improve our product. We're always looking for ways to improve and we hope your next use will be more satisfying. Thank you again for your trust and loyalty to our brand. Have a nice day!
L
Laurent H.
Rating: 5 out of 5
following a purchase from 20/03/2024
Top, heats very quickly and evenly, the only small regret is the size of the pellet container, which is u. Little small
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Response from ZiiPa
Thank you for your positive review of our ZiiPa website. We are glad to hear that you appreciate the speed and consistency of our pellet heater. As for the size of the container, we take note of your comment and will try to take it into account to improve our products in the future. Thank you again for your opinion and your confidence in ZiiPa.
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Gregory H.
Rating: 5 out of 5
following a purchase from 20/03/2024
Top
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Response from ZiiPa
Thank you very much for your positive feedback, Gregory! It makes us very happy to know that you enjoy our ZiiPa site. We work hard to provide a quality experience for our users and your positive feedback is very encouraging. Thanks again and please don't hesitate to contact us if you have any suggestions for improving our site. Have a nice day!
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Gaetan B.
Rating: 5 out of 5
following a purchase from 20/03/2024
Order well packaged and received on time. I haven't used the pellet yet, the price is a bit high compared to other brands. I'll have to see if the quality is up to scratch.
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Margarete B.
Rating: 5 out of 5
following a purchase from 05/03/2024
It's not easy to make pizzas
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thierry L.
Rating: 5 out of 5
following a purchase from 15/03/2024
Package delivered on time, product as described. Perfect!
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Response from ZiiPa
Thank you for this positive review, we are delighted that you are satisfied with our service and our products. We hope to see you soon on our ZiiPa website.
A
ALEXEI R.
Rating: 5 out of 5
following a purchase from 15/03/2024
Fast delivery by chronopost. Thank you.
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Response from ZiiPa
Thank you very much for your positive feedback, ALEXEI! We are delighted to have been able to meet your expectations in terms of speed and quality of delivery. We hope to see you soon on our ZiiPa site. Have a nice day!
J
Jean Yves D.
Rating: 5 out of 5
following a purchase from 15/03/2024
Fast.... No problem at all
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Response from ZiiPa
Thank you for your positive feedback Jean Yves, we are delighted to hear that your experience on our ZiiPa site was quick and trouble-free. We do our utmost to offer a quality service to our users. Please let us know if you have any suggestions for continuous improvement. We wish you an excellent day!
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Gilles R.
Rating: 5 out of 5
following a purchase from 13/03/2024
Hello, the quality of the product is great, it seems to be strong, fast delivery, very good, thank you.
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Response from ZiiPa
Thank you very much for your positive feedback, we are delighted that you are satisfied with our product and delivery service. We remain at your disposal for any further inquiries. Thank you again for your confidence.
T
Thierry L.
Rating: 4 out of 5
following a purchase from 11/03/2024
The 5 star is missing because there was an open bag of Pellet on delivery.
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Response from ZiiPa
Thank you for your feedback, Thierry. We take note of your comment regarding the Pellet bag and we will make sure to package our products better to avoid this type of problem in the future. We're delighted that you enjoyed the other aspects of our site and hope to see you back on ZiiPa soon.
A
Aurelien M.
Rating: 5 out of 5
following a purchase from 07/03/2024
Perfect
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Response from ZiiPa
Thank you Aurelien for your positive review of our ZiiPa website. We are delighted that you enjoyed your experience on our platform. Please come back again for future purchases!
P
Papayou D.
Rating: 4 out of 5
following a purchase from 07/03/2024
The order and customer service is top notch, but the carrier is no good. The parcels arrived torn and the boxes soaked in oil.
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Response from ZiiPa
We're sorry to hear that you've had problems with the carrier. We will pass on the information to our logistics department in order to improve the quality of our deliveries. However, we are delighted that you appreciated our customer service and hope to see you back on our site soon. Thank you for your feedback!
P
Philippe B.
Rating: 5 out of 5
following a purchase from 05/03/2024
Everything went according to plan.
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Response from ZiiPa
We are delighted that you had a positive experience with ZiiPa. Thank you for your trust and positive feedback!"
F
Florence G.
Rating: 5 out of 5
following a purchase from 03/03/2024
Very, very fast delivery. Extremely careful packaging. More to test...
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Response from ZiiPa
Thank you for your positive review, Florence! We're delighted that you appreciated our speedy delivery and attention to packaging. We hope you will also be satisfied with our products. We look forward to serving you again at ZiiPa!
P
Patricia G.
Rating: 5 out of 5
following a purchase from 27/02/2024
Well received at the relay point. Everything was OK. Thank you
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Response from ZiiPa
Thank you very much for your positive feedback, Patricia. We are delighted that your order was well received and met your expectations. We hope to see you soon on our ZiiPa website. Best regards.
C
Carole P.
Rating: 5 out of 5
following a purchase from 25/02/2024
👍
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Response from ZiiPa
Thank you very much Carole for your positive feedback on our ZiiPa website! We are delighted that you are satisfied with our services. Please don't hesitate to contact us if you need any further help or advice. Have a nice day!
R
Roland G.
Rating: 5 out of 5
following a purchase from 17/02/2024
Perfect
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Response from ZiiPa
Thank you very much for your glowing review of our ZiiPa website, we're delighted that you're happy with our service! We also thank you for your 5 star rating, it means a lot to us. Please don't hesitate to come back to us with any other requests or suggestions. We wish you an excellent day!
D
david G.
Rating: 5 out of 5
following a purchase from 13/02/2024
Fast and efficient
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Response from ZiiPa
Thank you for your review of our ZiiPa website. We are delighted that you have appreciated our service, thank you for trusting us! Do not hesitate to recommend us to your friends and family.
G
Gregory M.
Rating: 5 out of 5
following a purchase from 13/02/2024
Quality products! And following a problem with the carrier, I'd like to thank the entire Ziipa team for their understanding, responsiveness and exemplary professionalism! See you soon for new orders...
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Response from ZiiPa
Thank you very much for your comment, Gregory. We are delighted that you are satisfied with the quality of our products. We are also pleased that we were able to resolve your issue with the carrier quickly and efficiently. We hope to see you again soon for new orders!
A
Alain F.
Rating: 4 out of 5
following a purchase from 08/02/2024
You can't tell me where my parcel has been delivered.
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Response from ZiiPa
Thank you for your feedback Alain, we are very sorry for the inconvenience. We will take your comment into account in order to improve our delivery service. Your satisfaction is our priority. Thank you for your confidence and see you soon on ZiiPa!"
L
Laurent B.
Rating: 5 out of 5
following a purchase from 02/02/2024
Super product, well designed and looks strong... French product !!! To be confirmed !
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Response from ZiiPa
Thank you for your positive review of our ZiiPa website! We're delighted you enjoyed our product and hope to continue meeting your expectations. Please don't hesitate to contact us if you need any further help or advice. Thank you again for your trust and support!
B
Bernard A.
Rating: 5 out of 5
following a purchase from 09/01/2024
Product conforms to description, fast delivery, however the 3 screws for fixing the heater box were missing. Not yet tried but tested. A nice item all the same.
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Response from ZiiPa
Hello Bernard, thank you for your positive feedback on our ZiiPa website. We're delighted that you're happy with your purchase and we're sorry about the unpleasant surprise of the missing screws. Please do not hesitate to contact our after-sales service to resolve this minor problem. We hope you enjoy your new heater. Thank you for your confidence and see you soon on ZiiPa!
G
gerard A.
Rating: 5 out of 5
following a purchase from 04/02/2024
good quality product quickly delivered
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Response from ZiiPa
Thank you for your positive review of our ZiiPa website, we are delighted that you have appreciated the quality of our products and our fast delivery service. We do our utmost to satisfy our customers and your positive feedback encourages us to continue doing so. Thanks again and see you soon on ZiiPa!
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Philippe B.
Rating: 5 out of 5
following a purchase from 29/01/2024
Deadlines met in accordance with order.
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Response from ZiiPa
Thank you for your positive feedback, Philippe. We are delighted that you are satisfied with the delivery times according to your order. Your satisfaction is our priority, so please let us know if you have any future needs or comments so that we can continue to improve our services. Sincerely, The ZiiPa team.
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PATRICK F.
Rating: 5 out of 5
following a purchase from 16/01/2024
Everything went smoothly from order entry to receipt at the relay point.
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Response from ZiiPa
Thank you for your positive review of our ZiiPa website. We are glad to know that your shopping experience was pleasant. We hope to see you soon on our platform. Thanks again and have a nice day!
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ROBERTO D.
Rating: 5 out of 5
following a purchase from 17/01/2024
My parcel was ripped open, part of my order was missing and my parcel went around the world.
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Guillaume M.
Rating: 5 out of 5
following a purchase from 15/01/2024
Fast delivery. Product conforms. Ras, I recommend
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