Thank you very much, Jean-François! We're delighted you liked the ZiiPa site!
C
Christophe B.
Rating: 5 out of 5
following a purchase from 12/07/2023
TRES BON CONTACT COMMERCIAAL ET TRES BON FOUR
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Julien B.
Rating: 5 out of 5
following a purchase from 09/07/2023
Description of compliant product
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Response from ZiiPa
Thank you very much for your review, Julien! We're delighted that it meets your expectations.
S
stéphane G.
Rating: 5 out of 5
following a purchase from 07/07/2023
Fast and efficient, great!
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Response from ZiiPa
Thank you Stéphane for your very positive review! We are delighted that ZiiPa has satisfied you.
R
Renaud M.
Rating: 5 out of 5
following a purchase from 05/07/2023
Very good
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Response from ZiiPa
Thank you very much Renaud for your appreciation of ZiiPa. We thank you and are delighted to have you as a user.
J
JUSTINE L.
Rating: 5 out of 5
following a purchase from 28/06/2023
Very responsive customer service. Small problem with the oven door but everything was sorted out quickly. Very friendly. And the oven is really top notch. In any case thank you very much to customer service ☆ I recommend +++
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Response from ZiiPa
Thank you very much for your review Justine, we are pleased that our customer service was able to meet your expectations and lived up to your requirements. We are delighted that you enjoyed the product and hope that you will continue to enjoy your oven to the full.
S
Sabine R.
Rating: 5 out of 5
following a purchase from 04/07/2023
Good buy, but you don't need to be many people, the temperature drops quickly...you have to wait before putting on the second one.
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Response from ZiiPa
Thank you for your review, Sabine! We're glad you're happy with your purchase. We recommend that you always keep the flame bright to prevent the temperature from dropping.
P
Pascal B.
Rating: 5 out of 5
following a purchase from 04/07/2023
Responsive and well packaged, well done
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Response from ZiiPa
Thank you Pascal, we are delighted that you are satisfied with your ZiiPa experience!
L
Laetitia T.
Rating: 4 out of 5
following a purchase from 03/07/2023
Very serious...
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Response from ZiiPa
Thank you Laetitia for your review and your rating! We're glad you're satisfied with ZiiPa and we'll do our best to continue offering you a reliable, quality service.
J
JEAN YVES B.
Rating: 4 out of 5
following a purchase from 26/06/2023
Pallet arrived damaged with a half-empty bag of pellets. After calling the store, I was promised that customer service would call me back. Since then, nothing....
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Response from ZiiPa
Hello Jean-Yves,
We have taken your request into account and have also informed our carrier.
Please send an e-mail to [email protected], so that customer service can get back to you as soon as possible.
Don't hesitate to send them a photo of your damaged pallet if you have one.
Our after-sales service is very responsive, but you'll have to use the e-mail box.
Thank you, we look forward to hearing from you.
Have a nice day!
The ZiiPa team
M
Marylène C.
Rating: 4 out of 5
following a purchase from 22/06/2023
Heats up well and quickly, but difficult to clean Requires several tries to get the hang of.
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Response from ZiiPa
Thank you Marylène for your review! We're delighted that our product meets your needs and that you can enjoy its functional features. We're sorry about the inconvenience you mentioned regarding its maintenance. Should you have any questions, please do not hesitate to contact us.
W
Wilfried D.
Rating: 5 out of 5
following a purchase from 22/06/2023
Good quality shovels at a reasonable price - perfect!
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Response from ZiiPa
Thank you for your feedback, Wilfried. We're glad our shovels met your expectations.
J
Jean Michel F.
Rating: 5 out of 5
following a purchase from 18/06/2023
Very good, parcel well packed and conforms to my expectations.
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Response from ZiiPa
Thank you very much for your positive feedback, Jean Michel. We are delighted that you enjoyed your purchase and hope that you will enjoy ZiiPa for all your future purchases!
P
Pierre B.
Rating: 5 out of 5
following a purchase from 20/06/2023
Just PERFECT, I recommend 100% 😋
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Response from ZiiPa
Thank you very much for your positive review, Pierre! We're delighted that you appreciate our site and our services. Thank you for your support and trust, it means a lot to us!
É
Éric O.
Rating: 5 out of 5
following a purchase from 17/06/2023
Very good pell
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Response from ZiiPa
Thank you very much, Eric! We are delighted that you are satisfied with your purchase. Indeed, our pellets are perfect and provide very good heat.
A
Anne G.
Rating: 4 out of 5
following a purchase from 14/06/2023
delivery ok nice shovel, very handy size
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Response from ZiiPa
Thank you, Anne, for your positive feedback. We are delighted that your delivery was satisfactory and that you enjoyed the maneuverability of the shovel.
P
patrice C.
Rating: 5 out of 5
following a purchase from 11/06/2023
Very good buy
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Response from ZiiPa
Thank you for your review Patrice! We are delighted that your purchase was a success and that you were satisfied with your order. We look forward to welcoming you back to ZiiPa!
A
Aurélie S.
Rating: 5 out of 5
following a purchase from 12/06/2023
.
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Response from ZiiPa
Thank you very much Aurélie for your positive review. We are delighted that ZiiPa has met your expectations.
A
Alexandra D.
Rating: 3 out of 5
following a purchase from 11/06/2023
Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... :-(
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Response from ZiiPa
Hello,
We take your message very seriously. Have you contacted our after-sales service?
The ZiiPa team
H
Heidi R.
Rating: 5 out of 5
following a purchase from 12/06/2023
Fast delivery! It's great!
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Response from ZiiPa
Thank you Heidi! We are delighted that your parcel arrived quickly. Your satisfaction is very important to us. Thank you for your appreciation!
S
Stephanie L.
Rating: 5 out of 5
following a purchase from 10/06/2023
Very happy with this purchase. Great design.
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Response from ZiiPa
Thank you very much Stephanie for your very positive review of our ZiiPa website! We are delighted that you are satisfied with your purchase. We appreciate your loyalty and hope to be able to satisfy you again in the future.
J
Jérôme F.
Rating: 5 out of 5
following a purchase from 09/06/2023
Excellent product
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Response from ZiiPa
Thank you very much for your positive review, Jérôme. We are delighted that our product has met your expectations.
S
sabine F.
Rating: 5 out of 5
following a purchase from 26/04/2023
fine
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Response from ZiiPa
Thank you very much Sabine! We're delighted you enjoyed ZiiPa.
L
Lucie B.
Rating: 5 out of 5
following a purchase from 05/06/2023
Fast shipping and great customer service!
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Response from ZiiPa
Grazie mille Lucie per la tua recensione positiva! Siamo lieti che apprezziate il nostro servizio e l'assistenza post-vendita. La ringraziamo per la sua fiducia e faremo del nostro meglio per fornirle un servizio sempre più rapido ed efficiente.
M
Marc J.
Rating: 5 out of 5
following a purchase from 06/06/2023
Super fast
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Response from ZiiPa
Grazie mille Marc! Siamo lieti che sia soddisfatto del nostro servizio.
P
Paul
Rating: 5 out of 5
following a purchase from 14/06/2023
Very good advice before buying. I had a person on the line who took the time to inform me.
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Response from ZiiPa
Gracias Paul, te lo agradecemos mucho. Estamos encantados de que hayas encontrado un buen consejo y de que la persona que te atendió se tomara la molestia de informarte.
F
Frédéric R.
Rating: 4 out of 5
following a purchase from 26/05/2023
Faulty thermometer, waiting for a new one...
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Response from ZiiPa
Hello,
A new thermometer has been sent to your attention.
Thank you for your confidence.
The ZiiPa team
G
Gérard F.
Rating: 5 out of 5
following a purchase from 16/05/2023
product conforms to order and fast delivery
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Response from ZiiPa
Thank you Gérard for your very positive review! We are delighted that you were satisfied with your order and delivery. We hope to see you soon on ZiiPa!
F
Florence C.
Rating: 5 out of 5
following a purchase from 17/12/2022
Delivery as expected
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Response from ZiiPa
Thank you very much for your positive review, Florence! We are delighted that you were satisfied with the delivery.
C
christophe A.
Rating: 5 out of 5
following a purchase from 12/01/2023
Perfect
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Response from ZiiPa
Thank you very much for your comment, Christophe. We are delighted that you are enjoying ZiiPa. We look forward to seeing you soon!
T
Thierry B.
Rating: 2 out of 5
following a purchase from 24/03/2023
Despite 3 attempts and different wood solutions in quality and quantity, the flame goes out very regularly (1 to 2 times per pizza cooking). This is tiring...
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Response from ZiiPa
Hello Mr Brun,
The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.
The ZiiPa team
Y
Yann ou Gaelle B.
Rating: 4 out of 5
following a purchase from 25/03/2023
Very nice oven, the pizzas are great One big remark about the backfire when you open the front of the oven to check it...it's potentially dangerous and the plastic handle doesn't handle it very well, plus the pellet compartment doesn't slide out perfectly...you have to be well prepared to take full advantage of it.
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Response from ZiiPa
Thank you Yann and Gaelle for your feedback. We appreciate your feedback and will take it into account to improve our oven. We'll be working on making the flashback safer and improving the quality of the pellet compartment.
M
Marcel O.
Rating: 5 out of 5
following a purchase from 26/03/2023
Very good site and very responsive to a promotion not seen at the time of purchase and still taken into account by ZiiPa, thank you again.
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Response from ZiiPa
Thank you very much for your positive review Marcel! We are delighted to have been able to satisfy your request and we thank you for your confidence.
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Ludovic P.
Rating: 5 out of 5
following a purchase from 04/03/2023
fast and efficient
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Response from ZiiPa
Thank you Ludovic for your review. We're glad you were satisfied with ZiiPa.
T
THIERRY P.
Rating: 1 out of 5
following a purchase from 19/05/2023
Hello I am absolutely not satisfied with the combustion of the pizza oven. I do use pellets, but maintaining the temperature is complicated. In addition, the thermometer doesn't go up to 400°C. Customer service tells me that this is normal because the thermometer is at the front of the oven. I asked for a gas oven to replace it, but Ziipa refused. I don't recommend the pellet oven over other well-known brands. I was seduced by the knob but that's about it.
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Response from ZiiPa
Hello Thierry, we're sorry you're having problems with our pizza oven. We've taken your comments on combustion and temperature into account. We will do our best to improve these points and provide you with a suitable solution. We understand that you prefer a gas oven, however, we are open to your suggestions for exchanging our product. We hope you will give us another chance in the future. Thank you for your feedback.
P
Pascal S.
Rating: 2 out of 5
following a purchase from 17/05/2023
Delivery over two days Without warning, so two mornings stuck at home between 8 a.m. and 1 p.m. both times at 12:30 p.m.
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Response from ZiiPa
Hello,
Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.
The ZiiPa team
J
Jean F.
Rating: 5 out of 5
following a purchase from 23/04/2023
Order arrived quickly, but in three episodes after a few phone calls they were reactive.
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Response from ZiiPa
Thank you very much for your review, Jean! We're glad you received your order and that our customer service lived up to your expectations. We hope it won't be necessary next time.
M
Marcel D.
Rating: 5 out of 5
following a purchase from 25/04/2023
Very good product! This product requires a few tries to control the cooking of the pizzas!
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Response from ZiiPa
Thank you very much, Marcel! We're delighted that you like the ZiiPa product and that you took the time to try out different configurations to master the cooking process.
B
Benoit B.
Rating: 5 out of 5
following a purchase from 18/03/2023
Very good product, delivered quickly
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Julien C.
Rating: 4 out of 5
following a purchase from 01/05/2023
Excellent pizza, but the little door doesn't hold until the oven is hot.
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