Reviews Pictyourlamp.com

Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.

I received my lamp, the photo is cut off, I contacted customer service by email, no response

I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).

Money paid and no goods received.

I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.

After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.

I contacted them but they never replied

I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.

The item arrived broken. Poor customer service.

I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended

Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.

Meets my expectations

Package not compliant with the order, and no one is responding to messages

I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.

In accordance with the photo

I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.

I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards

Good product

Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025

I am still waiting for the delivery of my order

The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email

Dont like it. I cant send it back. You are not proffesional. My mony is gone.

Package not delivered to the right place, impossible to retrieve it

I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more

Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!

It doesn't give the effect I was hoping for, I am very disappointed

I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers

I received it broken and have no news

Lamp purchased with an alarm clock. The alarm clock has a defect and does not display the time correctly, plus it does not hold a charge. I contacted customer service but received no response from them. So clearly I do not recommend the services offered by this site, and I strongly doubt the veracity of the positive feedback they have received ....

Disappointing experience, I just opened my package and discovered that the plate is broken. It was a gift intended for Christmas and I was really looking forward to giving it... I am very angry because I got fooled.

I expected a more powerful lighting

Not satisfied with the size, the description is not at all in line with reality. It should not be labeled as 'indicative'. For me, it's misleading advertising... The description needs to be revised..

Deplorable customer service, does not check the work done before sending, photo printing and inscriptions reversed. Second shipment after complaint, package unrecoverable with incorrect information and non-existent codes to retrieve my package. The customer service does not even try to fix the situation, they inform you that they have changed carriers and that you have to deal with it. In summary, I ban this company.

I sent two emails, no response. I request a delivery to one place and it is delivered to the other end.

The plastic subject was broken probably due to a delivery person who is not careful and the packaging needs to be reviewed. No response after my emails that I sent.

Great gift that I gave and that pleased. Three other LAMPEPHOTOS will be given at Christmas. I will tell you the rest after Christmas..

The lamp has a lot of scratches.

Package arrived damaged, return request to customer service which seems to be ignoring my emails. I absolutely do not recommend this site.

Defective lamp

Very disappointed nothing to do with the photo on the site