/10
★★★★★
based on 6287 published reviews
★★★★★
based on 6287 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Rather dissatisfied with this purchase. Scratches visible everywhere. Disappointed
Christophe P.
purchased on 16/11/2023
Translated review
3/5
★★★☆☆
To be seen when I make the Christmas present
Patricia M.
purchased on 16/11/2023
Translated review
2/5
★★☆☆☆
Very disappointed. I thought I'd get something else for this price, especially if I searched on the net on other sites for the same thing for 20€!!!!
Beatrice P.
purchased on 13/11/2023
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3/5
★★★☆☆
Bonjour The product is nice but I thought the plate was made of glass and not plecxi.
Corinne A.
purchased on 13/11/2023
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3/5
★★★☆☆
Package received quickly, in very good condition. The order conforms to what is presented on the site. To recommend, serious company.👍🏻
Philippe R.
purchased on 12/11/2023
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2/5
★★☆☆☆
I ordered a lamp and the base is not big enough for the photo.
Thibault B.
purchased on 10/11/2023
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3/5
★★★☆☆
Try it and see
Frédéric B.
purchased on 07/11/2023
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3/5
★★★☆☆
The lamp isn't too bad, but I'm disappointed by the fact that the model's hair is practically invisible and the eyebrows have been thickened. It would be nice to be able to see and validate the proposal before paying for a personalized photo.
Mylène P.
purchased on 02/11/2023
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2/5
★★☆☆☆
I'm disappointed with this product, it's not the quality I expected.
Jean-laurent C.
purchased on 28/10/2023
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2/5
★★☆☆☆
Nice lamp, but the light bugs a little, goes off and on when it wants to
Rémy B.
purchased on 27/10/2023
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2/5
★★☆☆☆
The plexiglass is full of scratches I'm disappointed no protective film
Alexandra A.
purchased on 19/10/2023
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3/5
★★★☆☆
Photo lamp ok nothing to say. On the other hand I paid 9.90 euros for delivery in 24h00 because it was a gift so it took 4 days to arrive disappointed.
Anne Laure B.
purchased on 19/10/2023
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2/5
★★☆☆☆
Article arrived without film of protection results the lamp is all scratched I am really furious I will recommend more this site
Patricia Q.
purchased on 16/10/2023
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2/5
★★☆☆☆
Too simple and doesn't give the desired effect
Freddy S.
purchased on 14/10/2023
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2/5
★★☆☆☆
Deliveryman not competent
Nanaba B.
purchased on 20/09/2023
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3/5
★★★☆☆
Not super satisfied because I thought the lamp would be made of glass. So the quality is less clear
Morgane P.
purchased on 25/09/2023
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3/5
★★★☆☆
Missing gift box for a birthday
Florian M.
purchased on 05/09/2023
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Answer from
Pictyourlamp.com
Hello,
following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight on our part. We sent it to you later.
Sorry again,
Lisa from lampephoto.fr
following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight on our part. We sent it to you later.
Sorry again,
Lisa from lampephoto.fr
2/5
★★☆☆☆
Delays too long.
David F.
purchased on 02/07/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Lamp arrived without film and full of scratches. Not cool...
Sylvia G.
purchased on 13/06/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I ordered 4 lamps and one of the bases doesn't work.
Maréchal S.
purchased on 16/06/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Stand too small compared to photo
Martine C.
purchased on 14/06/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.
Aymeric B.
purchased on 02/06/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Nice lamp but the casing and the springs are detained
Valerie D.
purchased on 01/06/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
A little disappointed with the rendering ...
Quentin F.
purchased on 25/05/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Fine
Nicolas D.
purchased on 23/05/2023
Translated review
3/5
★★★☆☆
Really lovely. Too bad that for the price, the alarm clock effect is too plastic. It's also a shame that there are no instructions for all the functions: lamps, alarm clock, alarm, speaker.
Jonathan J.
purchased on 22/05/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.
Jeannine H.
purchased on 25/05/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Petite lamp and very limited design but satisfactory lamp
Gaelle C.
purchased on 26/04/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Even if the picture is very nice I received it with a big scratch on it, it's not very professional to send an item in this state. Thank you very much.
Pairoux A.
purchased on 11/05/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
Minimalist packaging and not identifying the lamp. Impossible to offer this item in these conditions.
Thierry J.
purchased on 09/05/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
The plexiglass had multiple micro scratches, it's a pity the effect is less pretty. A label was glued on the plexiglass which was a pain to remove the glue without scratching the plastic. Otherwise it works well.
Bruno B.
purchased on 20/04/2023
Translated review
Answer from
Pictyourlamp.com
We are sorry that your item is not to your complete satisfaction and we invite you to contact our customer service, who will do their best to help you.
2/5
★★☆☆☆
I paid extra to make sure I got it by June 12 and finally I didn't get it until the 13th!!!
Maryse G.
purchased on 08/05/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
No because the photograph does not stand on its disappointed base
Eric S.
purchased on 08/02/2023
Translated review
Answer from
Pictyourlamp.com
Hello, we have tried to contact you by e-mail in order to solve your problem but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
My package has already not arrived at the relay point that was indicated so my request has not been respected. I do not thank the deliveryman for having been lazy enough to go to the relay point indicated. Moreover, not having the driver's license yet, I do not even know how to go there. Thank you. Thank you very much.
Mathieu L.
purchased on 10/05/2023
Translated review
Answer from
Pictyourlamp.com
Hello,
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
The only base that specifies to have the option of automatic shutdown timer is black and incorporates a different control to the others with the buttons to turn off in 4h,5h,6h and 8h, as I bought this for that reason and I received the black base but with the other control of the other bases that does not have the buttons to time off, so it turns out that I have a black base that I can not program to turn off alone as I needed. Waiting for them to give me a solution because so far the only thing they answer me that they have sent me the black base which is the one I bought, as if that solved the problem, the problem I explain to them is the remote that is another with which you can not program off, so I lack that function as long as they do not send me the correct remote announced on the web with that base.
Antonio S.
purchased on 15/12/2022
Translated review
2/5
★★☆☆☆
Some of the finishes are poorly finished. I sent an email, but of course no answer. Too bad because it was a Christmas gift. I am disappointed.
Audrey M.
purchased on 25/11/2022
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Answer from
Pictyourlamp.com
Hello,
We are to learn that the rendering does not suit you. It is sometimes possible that a production error occurs, unfortunately we did not receive your email, please contact us at the following address [email protected] .
Sincerely
Ophélie from Lampephoto.fr
We are to learn that the rendering does not suit you. It is sometimes possible that a production error occurs, unfortunately we did not receive your email, please contact us at the following address [email protected] .
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Process absolutely fine. However, have written a Beastandung about the defect of the Bluetoothbox and have not yet received a response.
Nicole B.
purchased on 17/12/2022
Translated review
3/5
★★★☆☆
Delivery time takes too long
Sascha S.
purchased on 18/12/2022
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2/5
★★☆☆☆
The customer service / quality is deplorable I have not had any acknowledgement of receipt of order. I sent several emails before getting a misleading answer telling me that my order was lost and then telling me that they had too many orders. I received my order in accordance with my request. Instead of 72 hours I got it after 30 days
Virginie D.
purchased on 21/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time. However, we have the 24-hour manufacturing time to take into account. Then there is the carrier's delay, which, like all carriers, encounters difficulties in the run-up to Christmas. We are very sorry for this delay which is beyond our control.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Unfortunately, the first lamp came mislabeled...have contacted customer service who then answered only after 10 days. There should be a new lamp on the way, hopefully that is then correctly labeled
Hannah S.
purchased on 02/12/2022
Translated review
3/5
★★★☆☆
On the website it says delivery 24-72 hours, I was expecting 1 week.
Inna K.
purchased on 02/12/2022
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3/5
★★★☆☆
Deadline not respected and format error. No commercial gesture despite several emails.
Laurence B.
purchased on 01/12/2022
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Answer from
Pictyourlamp.com
Hello, we hope that our exchanges will have satisfied you and that our return with the lamp in the correct format will have been delivered in time. We apologize for the delay in processing your emails, unfortunately during the holiday season we receive many requests which may influence the response time of some emails. We thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
The delivery has worked perfectly. But unfortunately, my request to you regarding the battery compartment has not been answered to date. I find that not so good. Because neither normal batteries or rechargeable batteries put the LED lamp in the light. Only via USB the LED lamp lights up. Why is there a battery or accumulator compartment??????
Monika S.
purchased on 26/11/2022
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3/5
★★★☆☆
The photo on the custom lamp is not very visible. A little disappointed with the rendering.
Veronique C.
purchased on 30/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello,
please contact us at [email protected] and we'll replace your lamp.
please contact us at [email protected] and we'll replace your lamp.
3/5
★★★☆☆
Good reception and good dialogue.
Sophie M.
purchased on 29/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we are happy to hear that you are satisfied with our services, an update on your service would make us very happy.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Very nice but I have a luminous base that is bellowing what can I do? Sincerely
Diane R.
purchased on 26/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, in case of defective base, please contact [email protected] with the details of your order of 26/11. Our products have a one year warranty, we can take care of sending you a functional base.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
An email was sent regarding the dimensions of the item, but I haven't heard back. Kind regards.
Fabian P.
purchased on 30/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, after checking we have unfortunately not seen any messages from you. The general dimensions are as follows: A5 (150x200) and A4 (200x300) available in landscape and portrait format. Do not hesitate to contact us at [email protected] if you need more specific information about your order.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
Unclean processing, unfortunately not worth the money. Thus, absolutely none. Further recommendation these products.
Bernd E.
purchased on 01/12/2022
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3/5
★★★☆☆
Was not completely satisfied. It came wrong goods!
Thomas N.
purchased on 29/11/2022
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3/5
★★★☆☆
Disappointed because I had ordered batteries with my purchase but I did not receive them. Complicated to make a complaint on the site.
Cecile B.
purchased on 30/11/2022
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Answer from
Pictyourlamp.com
Hello, as explained during our email exchanges, the missing batteries to your order have been shipped, thank you for contacting us by email to rectify our oversight, we hope you like your lamp and we would be very grateful for a change in your opinion.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Is nice, but not worth the price.
Petra F.
purchased on 29/11/2022
Translated review
3/5
★★★☆☆
Problem inserting the batteries in the base but otherwise good
Brigitte V.
purchased on 28/11/2022
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Answer from
Pictyourlamp.com
Hello, do not hesitate to send us the details of your concern at this address: [email protected], we are at your disposal to find a solution to satisfy you and hope that our lamp will please you.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Late delivery but good product
Laura D.
purchased on 29/11/2022
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Answer from
Pictyourlamp.com
Hello, we are sorry for this inconvenience, unfortunately beyond our control, we hope you will not hold us responsible and appreciate that you like your lamp.
Best regards,
Ophélie from Lampephoto.fr
Best regards,
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Lamps are quite o.k. But should get three for the price of two, but have received only two.
Jeannette S.
purchased on 28/11/2022
Translated review
2/5
★★☆☆☆
There was a problem with my remote controls. It's impossible to reach the service department. Otherwise I liked it.
Ricardo M.
purchased on 26/11/2022
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Answer from
Pictyourlamp.com
Hello, We hope that our email exchanges have helped you and satisfied you. We apologize again for the delay in responding and we thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
Unfortunately, the lamp arrived broken here - has leaked - had to be returned - have ordered a new one though and hope that it works better this time.
Renate G.
purchased on 24/11/2022
Translated review
2/5
★★☆☆☆
The plexi glass does not fit in the support (too wide) waiting for the return
Nicolas B.
purchased on 21/11/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we were able to ship the base corresponding to your order of 21/11. We are sorry for the inconvenience and your understanding during our exchanges was greatly appreciated. We wish you a happy holiday season.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Article in conformity with the request. Personalized text very well placed at the level of the photo. Great result. Received very quickly. I highly recommend it is very serious
Veronique R.
purchased on 23/11/2022
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Answer from
Pictyourlamp.com
Hello, we are delighted to know that you enjoyed your photo lamp and our services, we hope to see you soon and would be very grateful for an update on your review.
Sincerely
Ophelia from Lampephoto.fr
Sincerely
Ophelia from Lampephoto.fr
3/5
★★★☆☆
Lamp is super 😊 However, there was unfortunately a complaint with the base, which ran a bit slow. Is now but settled, but therefore unfortunately point deduction.
Swantje W.
purchased on 22/11/2022
Translated review
3/5
★★★☆☆
Super nice but light problem after a week of use
Ethan L.
purchased on 22/11/2022
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Answer from
Pictyourlamp.com
Hello, we are glad to know that you like your photo lamp and we apologize again for this rare inconvenience, if you encounter new problems, do not hesitate to contact us at [email protected].
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr