/10
★★★★★
based on 6287 published reviews
★★★★★
based on 6287 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Lamp ok, PayPal debit, delivery ok. But no communication at all. Question when ordering unanswered, also no confirmation.
Gaby S.
purchased on 24/02/2022
Translated review
3/5
★★★☆☆
The picture and the led is super unfortunately just a little expensive. The delivery was very bad it has not handed me my package and message on email came later
Muhammet Ali K.
purchased on 18/02/2022
Translated review
2/5
★★☆☆☆
Package received on time and correctly but the lamp is not working. the white color is not working. disappointed with my purchase. i hope to find a solution with the supplier soon
Michael C.
purchased on 12/02/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we have tried to contact you by e-mail but have not received a reply from you. Please come back to us at [email protected] and we'll try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Satisfied with the result but the remote does not work. I request it be sent back to me to give 5 stars!
Stefano C.
purchased on 10/02/2022
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3/5
★★★☆☆
The A4 format is not respected. A little too expensive.
Nadia P.
purchased on 08/02/2022
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Answer from
Pictyourlamp.com
Hello,
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
It fits perfectly with what I wanted
Ghislain D.
purchased on 09/02/2022
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Answer from
Pictyourlamp.com
Hello, I'm delighted to hear that you like your photo lamp. An update would be a great help to us and would give us great pleasure.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
The delivery time is not respected with the amount given
Melanie D.
purchased on 07/02/2022
Translated review
Answer from
Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
The remote control does not work.
Blanc M.
purchased on 06/02/2022
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Answer from
Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Problem-free order,super product,fast delivery
Johanna K.
purchased on 05/02/2022
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3/5
★★★☆☆
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
Hirondine P.
purchased on 02/02/2022
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Answer from
Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
I just didn't appreciate the quality of the order whether it was with batteries
Arzu H.
purchased on 02/02/2022
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Answer from
Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
Elodie M.
purchased on 01/02/2022
Translated review
Answer from
Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
Ronald K.
purchased on 29/01/2022
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3/5
★★★☆☆
Fast delivery and very good product for small price
Bogdan J.
purchased on 14/01/2022
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2/5
★★☆☆☆
The goods are cöllig ok, but since I ordered and paid Express the order took 4 business days to be delivered. The company ignored my request for a refund of the express surcharge although it was clearly evident in the delivery process that there were delays in transport.
Wilfried L.
purchased on 09/01/2022
Translated review
Answer from
Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
2/5
★★☆☆☆
The package was damaged, fortunately, the inner protection allowed the reception of the order correctly,
Sylvette A.
purchased on 10/01/2022
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3/5
★★★☆☆
Nice lamp. Too bad we can't see how it looks in the pictures. Fast order and delivery. Good supplements a little too many. But good it is manufactured in France.
Melanie B.
purchased on 30/12/2021
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Answer from
Pictyourlamp.com
Hello, we're glad you like our product. Unfortunately, it is impossible for us to provide you with a preview of the result of your personalized lamp on our site. Our team will do its best to process each of your photos. If you would like to give us any additional information about the processing of your lamp, please go to the "additional details" section when you finalize your order.
If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to hear from you.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to hear from you.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
I am not disappointed with the pdt itself, only I provided a photo that was not adapted, we did not make a return on this subject and so I am very disappointed with the result the face of my daughter is cut it's really a shame
Flavie P.
purchased on 22/12/2021
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Answer from
Pictyourlamp.com
Hello, we are sorry for the inconvenience. Indeed, depending on the shape of the lamp, it is preferable to provide an adapted photo. We try to explain it as well as possible in our fore to the question. When a photo is really not adapted, we warn by mail and put the order on hold. For your order, the graphic designer in charge to judge that can adapt it. We are sorry that it does not suit you. I invite you to come back to us on this subject at [email protected]
Good day,
Sincerely,
Thomas of Lampephoto.fr
Good day,
Sincerely,
Thomas of Lampephoto.fr
2/5
★★☆☆☆
I paid for shipping so that it would arrive in 24 hours and it did not! Really disappointed
Pauline P.
purchased on 23/12/2021
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Answer from
Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time, however, we have the manufacturing time of 24 hours, but also the time of the carrier is which is to be taken into account.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product.
Fabrice B.
purchased on 23/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
The did not arrive quite timely. Although it was ordered by express.express shipping was also paid.
Vadim F.
purchased on 21/12/2021
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2/5
★★☆☆☆
Not recommended
Anjarasoa R.
purchased on 21/12/2021
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3/5
★★★☆☆
Very nice lamp but it is damaged in the corner
Laurence H.
purchased on 19/12/2021
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Answer from
Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp. A little feedback would be great!
We are very sorry for the inconvenience.
Best regards,
Lisa from Lampephoto.fr
as agreed by e-mail, we have replaced your lamp. A little feedback would be great!
We are very sorry for the inconvenience.
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
The order was easy to place and the delivery was very fast. It's a pity that the alarm clock consumes the batteries at a crazy speed
Nicolas B.
purchased on 18/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
following our exchanges, the problem was with the batteries, not the alarm clock. It would be great if you could change your mind.
Have a nice day,
Lisa from Lampephoto.fr
following our exchanges, the problem was with the batteries, not the alarm clock. It would be great if you could change your mind.
Have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Disappointed on the photo scratched and not the charger that the wire😞 Otherwise fast delivery.
Christine F.
purchased on 18/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
Please contact us by e-mail at [email protected], so that we can work out an arrangement for the lamp. As for the USB adapter, it is not supplied with the lamp.
Have a nice day,
Lisa from lampephoto.fr
Please contact us by e-mail at [email protected], so that we can work out an arrangement for the lamp. As for the USB adapter, it is not supplied with the lamp.
Have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
The lamp is very nice. However, I received it with a slight detachment at the base. I was surprised to have a USB connection. I had to buy an adapter. It might be good to have a little clearer descriptions on this subject.
Martine W.
purchased on 19/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We do our best to make it as clear as possible on the site. Our bases with USB connection are supplied with a cable. We also offer bases for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We do our best to make it as clear as possible on the site. Our bases with USB connection are supplied with a cable. We also offer bases for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
I ordered 3 lamps. When I received my order I only had 2 in my package. I am looking in vain for a phone number to contact you but no one answers the phone. I sent an email as this is the only way we can reach you. They sent me back the missing lamp and when I unpacked it was missing the base. So I had to again make a mail. The result is that no one got their gift on time and I had to buy another gift while waiting to get my photo lamp.
Laetitia R.
purchased on 17/12/2021
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Answer from
Pictyourlamp.com
Hello, we apologize for this inconvenience. We hope to have satisfied you despite this rare error. If you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected].
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Very nice but the base does not work
Brice B.
purchased on 14/12/2021
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Answer from
Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
The lamp turns on by itself without my asking and the remote control disconnects...
Ariane D.
purchased on 11/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
Following our email exchanges, the problem was with the base. A new base has been sent as agreed.
Have a nice day,
Lisa from lampephoto.fr
Following our email exchanges, the problem was with the base. A new base has been sent as agreed.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Nice, but 2 lamps controlled 1 remote control works on the 2 and 1 remote control does not work.
Alexandra G.
purchased on 14/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
Our products are guaranteed for 1 year. Please contact our after-sales service.
Have a nice day,
Lisa from lampephoto.fr
Our products are guaranteed for 1 year. Please contact our after-sales service.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I have a lamp I have a line on my face when I turn it on
Patrick H.
purchased on 13/12/2021
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Answer from
Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. We hope you like it.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
following our email exchanges, a new lamp has been sent to you. We hope you like it.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
I received my 4 lamps ordered in fast delivery, well protected, with small papillotes inside (nice attention) unfortunately 1 out of my 4 lamps does not work anymore (support) I hope bcp that a new one will be sent to me so that I can order again...
Delphine F.
purchased on 14/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
Following your request, and the replacement of your defective base, can you update your opinion?
Thank you very much,
Thank you very much,
Thomas from Lampephoto.fr
Following your request, and the replacement of your defective base, can you update your opinion?
Thank you very much,
Thank you very much,
Thomas from Lampephoto.fr
3/5
★★★☆☆
Beautiful. Right on time.
Mariarosaria L.
purchased on 13/12/2021
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3/5
★★★☆☆
Speed and efficiency
Nathalie H.
purchased on 13/12/2021
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3/5
★★★☆☆
Not the base clock lamp worked 3 days
Béatrice B.
purchased on 14/12/2021
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Answer from
Pictyourlamp.com
good morning,
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we will replace your base.
Best regards,
Lisa from Lampephoto.fr
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we will replace your base.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Ordered 3 lamps Two are perfect and one with defects (it can happen) The service was warned but they are doing the dead
Kilian B.
purchased on 11/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We're sorry for the inconvenience. We have tried to contact you by e-mail to resolve this issue. We look forward to hearing from you.
Best regards,
Lisa from Lampephoto.fr
We're sorry for the inconvenience. We have tried to contact you by e-mail to resolve this issue. We look forward to hearing from you.
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Super
Messaline P.
purchased on 11/12/2021
Translated review
2/5
★★☆☆☆
The lamps are well manufactured on this point no problem, on the other hand level light it is really weak, I do not agree with the naming "lamp" that should be replaced by "night light" term less misleading for the consumer...
Christian C.
purchased on 11/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
You need to use the remote control on the base to choose the intensity of light you want.
have a nice day,
Lisa from Lampephoto.fr
You need to use the remote control on the base to choose the intensity of light you want.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
Mickael L.
purchased on 24/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Best regards,
Lisa from lampephoto.fr
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Best regards,
Lisa from lampephoto.fr
3/5
★★★☆☆
Very nice photo print but a little disappointed with the quality and lightness of the product. I hope this gift will still make an impact
Natacha G.
purchased on 06/12/2021
Translated review
3/5
★★★☆☆
Big problems between the plexi plates and the lighting supports. The plates do not fit in all the supports and one plate (magic hat) only fits on the wooden support. The diversity of the supports purchased has allowed us to find compromises in terms of functioning, to the detriment of an inter-changeability allowing the rotation of plates in different rooms. A bevel on the base of the plates entering the slots of the supports would be very useful, as realized on plates bought on a Christmas market and coming from the same sign according to the publicity provided.
Dominique G.
purchased on 04/12/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've made some enquiries about your problem and I don't see any trace of your complaint. Please note that the slots in our different bases are not the same size, so they can't accommodate the same plates. When you buy, be careful to choose the plate you want to match the base. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not satisfied with your order.
I've made some enquiries about your problem and I don't see any trace of your complaint. Please note that the slots in our different bases are not the same size, so they can't accommodate the same plates. When you buy, be careful to choose the plate you want to match the base. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Nice lamp but no 3D at all A little disappointed
Isabelle G.
purchased on 05/12/2021
Translated review
3/5
★★★☆☆
Engraving good, but the glass of the alarm clock all scratched...
Miguel B.
purchased on 02/12/2021
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Answer from
Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
The picture is top, Only is unfortunately leuchtsokel broken. Since you wait a good quality
Kristin H.
purchased on 01/12/2021
Translated review
3/5
★★★☆☆
I took the lamp with the tree and received the lamp with a piece of leaf from the tree.
Justine D.
purchased on 01/12/2021
Translated review
Answer from
Pictyourlamp.com
Good day to you,
Following our email exchange, we hope you are satisfied with the replacement of your lamp. A small change to your review would be great.
Have a nice day,
Lisa from lampephoto.fr
Following our email exchange, we hope you are satisfied with the replacement of your lamp. A small change to your review would be great.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I would like to thank you very much for your excellent service. I will recommend you to my friends and family.
Gaelle M.
purchased on 30/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We're sorry for the inconvenience, but delivery is not our responsibility. We hope you enjoyed the lamp.
have a nice day,
Lisa from lampephoto.fr
We're sorry for the inconvenience, but delivery is not our responsibility. We hope you enjoyed the lamp.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Well
Helene D.
purchased on 29/11/2021
Translated review
3/5
★★★☆☆
Disappointed! The small tip of the base (of the USB cable connection) broke when it fell inside the base!
Amandine L.
purchased on 27/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I have sent you an email of dissatisfaction regarding my order, never got a reply! On your almost all examples we do not see the background, I thought it would be the same for me. Result we see everything behind even when it's a white wall! It's very ugly so not happy to have bought from you!
Valérie C.
purchased on 27/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We're sorry to hear that the rendering is not to your liking. Unfortunately, we did not receive your e-mail. Please do not hesitate to contact us again at [email protected] .
Best regards,
Lisa from Lampephoto.fr
We're sorry to hear that the rendering is not to your liking. Unfortunately, we did not receive your e-mail. Please do not hesitate to contact us again at [email protected] .
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I am actually satisfied. However, I have due goods within the action nimm 3 zahle 2 bought and although I had 3 items in the cart I had to pay all three. That is, their action has not been right and I had thereby also 1.9 euros extra costs. I will probably buy nothing more from you. Furthermore the size of the DINA4 Yoshi is not right, it is not 20x30 cn but much less! And for all that your prices are pretty high!
H. S.
purchased on 27/11/2021
Translated review
Answer from
Pictyourlamp.com
Bonjour,
nous sommes désolé de ces désgréments. Après vérification l'offre dont vous parlez était valable sur toutes les lampes du site (catalogues et personnalisées) cependant votre 3ème article était un socle seul qui ne rentrait pas dans l'offre. Je n'ai pas trouvé d’e-mail de votre part à ce sujet, nous aurions pu faire un geste à ce sujet.
Pour ce qui est des dimensions de la lampe Yoshi, comme pour toutes les autres lampes, les formats A5 et A4 sont des standards pour "grand et "petit". Nous devons ensuite respecter les proportions des visuels. Chaque modèle a ses propre proportions, de ce fait les lampes n'ont pas toutes les mêmes dimensions. Je vous invite à lire notre foire aux questions qui détail très bien le principe. En espérant que vous ne nous tiendrez pas rigueur de ces malentendus, je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
nous sommes désolé de ces désgréments. Après vérification l'offre dont vous parlez était valable sur toutes les lampes du site (catalogues et personnalisées) cependant votre 3ème article était un socle seul qui ne rentrait pas dans l'offre. Je n'ai pas trouvé d’e-mail de votre part à ce sujet, nous aurions pu faire un geste à ce sujet.
Pour ce qui est des dimensions de la lampe Yoshi, comme pour toutes les autres lampes, les formats A5 et A4 sont des standards pour "grand et "petit". Nous devons ensuite respecter les proportions des visuels. Chaque modèle a ses propre proportions, de ce fait les lampes n'ont pas toutes les mêmes dimensions. Je vous invite à lire notre foire aux questions qui détail très bien le principe. En espérant que vous ne nous tiendrez pas rigueur de ces malentendus, je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
3/5
★★★☆☆
Mixed satisfaction, product finish not great, lighting not as bright as on the ad.
Yves L.
purchased on 26/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
You can adjust the intensity of the LEDs with the remote control.
Have a nice day.
Lisa from lampephoto.fr
You can adjust the intensity of the LEDs with the remote control.
Have a nice day.
Lisa from lampephoto.fr
3/5
★★★☆☆
Je suis satisfaite de ma commande mais juste reçu un peut tard que ce que je pensais.
Amur H.
purchased on 26/11/2021
Translated review
3/5
★★★☆☆
Two products are excellent, the 3rd one (sewing lamp) clearly disappointed me, because the cuts are not pretty and too straight, I would have thought more curves)
Ophelie P.
purchased on 24/11/2021
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Answer from
Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Lisa from Lampephoto.fr
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Unfortunately not the complete text . Then the quality of the pictures is also not nice.
Ramona G.
purchased on 26/11/2021
Translated review
Answer from
Pictyourlamp.com
Bonjour,
nous sommes désolé de cette erreur. Si votre lampe comporte une erreur de texte, il suffit de nous le faire savoir et nous reproduisons votre lampe. Je ne trouve aucun mail de votre part.
Pour ce qui est de la qualité du rendu, nous sommes désolé si le résultat ne vous plait pas. Nous avons fait du mieux que nous pouvions selon la qualité de la photo fournie.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
nous sommes désolé de cette erreur. Si votre lampe comporte une erreur de texte, il suffit de nous le faire savoir et nous reproduisons votre lampe. Je ne trouve aucun mail de votre part.
Pour ce qui est de la qualité du rendu, nous sommes désolé si le résultat ne vous plait pas. Nous avons fait du mieux que nous pouvions selon la qualité de la photo fournie.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
2/5
★★☆☆☆
My lamp arrived quickly but broken and I can't find the return procedure. My emails are not answered. I am waiting for a solution. Thank you in advance. Sincerely
Lydie B.
purchased on 23/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
following our email exchanges and the replacement of your lamp, a little feedback would be great!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
following our email exchanges and the replacement of your lamp, a little feedback would be great!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I was expecting something else; a little disappointed
Annick G.
purchased on 22/11/2021
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Answer from
Pictyourlamp.com
Hello, we are sorry that you are not satisfied with your order, we tried to contact you by e-mail to know the reason of your dissatisfaction but did not receive any answer from you. Please do not hesitate to come back to us at [email protected] , we will be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Missing the remote control that I'm still waiting to receive the I hope before Christmas
Alyson V.
purchased on 21/11/2021
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Answer from
Pictyourlamp.com
Hello,
We apologize for this oversight. The remote controls were sent later.
Have a nice day,
Lisa from Lampephoto.fr
We apologize for this oversight. The remote controls were sent later.
Have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product.
Laetitia L.
purchased on 18/11/2021
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2/5
★★☆☆☆
I'm not sure what to do with it, but it's a good idea to make sure that it's a good one, and that it's a good one.
Thierry D.
purchased on 12/11/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I received the lamp without remote control but after mail they delivered it to me Misleading picture on the site the wooden bottom is not included in the remote control For the price it is average
Hervé R.
purchased on 29/10/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... 🙂 We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... 🙂 We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr