/10
★★★★★
based on 6287 published reviews
★★★★★
based on 6287 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
A little disappointed. I didn't get the gift wrap that I paid for (refunded) to give, not great and a very visible label.
Julie V.
purchased on 15/10/2021
Translated review
Answer from
Pictyourlamp.com
Hello, following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight. Our procedure is to refund our customers for any oversight on our part, which we have done... We also sent you back a lamp.
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Very good product except regret that the image is not very clear otherwise nothing to say
Auriane R.
purchased on 06/10/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
3/5
★★★☆☆
The photo rendering is a bit distorted compared to the original
Marie Therese C.
purchased on 07/08/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Nothing to say about the item but for the shipping I got screwed paying 9€ more for delivery to have the item under 24h and it arrived a week later 😒
Priscilia L.
purchased on 15/07/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
The lamp does not work with batteries, only on sector, I have reported it but I have no return
Noelle L.
purchased on 04/07/2021
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Answer from
Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Disappointed with the quality of the support
Valérie Marie O.
purchased on 08/06/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Lack of finish on the outside cutouts. It's a shame because the engraving is great !
David G.
purchased on 11/06/2021
Translated review
3/5
★★★☆☆
Beautiful product
Christine J.
purchased on 28/05/2021
Translated review
3/5
★★★☆☆
Fast delivery product a little expensive for the quality base just holds the support not safe risk of breaking if moved
Valerie H.
purchased on 26/05/2021
Translated review
3/5
★★★☆☆
I am very pleased with the quality of the product I ordered, but the delivery time was not respected despite the fact that I was invoiced.
Monique P.
purchased on 24/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
The lamp was well received and well made. I do not put the best note because it arrived with scratches.
Mickaël M.
purchased on 23/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
I am very disappointed the photo lamp is pretty and the drawings are well done. I received it quickly but the price is much too high 40euro for what I know the lamp is very small and not of good quality it's really exaggerated I was really expecting something better very disappointed I will not order anymore
Jessica C.
purchased on 23/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Not bad but BEWARE THEY ADVERTISE DIMENSIONS THAT HAVE NOTHING TO DO WITH THE REALITY LIES
Mickael K.
purchased on 20/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
Yohan V.
purchased on 11/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I have received my order and I am very pleased with the service.
Nadine H.
purchased on 19/05/2021
Translated review
3/5
★★★☆☆
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
Cécilia C.
purchased on 16/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
The screen print is a little light and too bad it's plastic!!!
Thierry L.
purchased on 16/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
I thought that the picture was reproduced in color. However, it is not. The reproduction is not faithful to reality 😔 Too bad!!!...
Eric J.
purchased on 04/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I thought it was glass (crystal)
Serghei P.
purchased on 01/05/2021
Translated review
2/5
★★☆☆☆
Disappointed, not what I expected. Not much explanation for the description
Audrey S.
purchased on 09/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello,
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I paid 7,90 for a delivery in 48 hours and the lamp arrived after 7 days. And of course after Mother's Day I am very disappointed with the delivery I asked for a refund of the delivery costs but without success
David H.
purchased on 05/05/2021
Translated review
Answer from
Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Indeed, carriers may encounter problems during the delivery of your parcels as Mother's Day approaches.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
You can do more the article arrived broken unfortunately
Ciro S.
purchased on 04/05/2021
Translated review
3/5
★★★☆☆
Top
Astrid P.
purchased on 16/04/2021
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3/5
★★★☆☆
De aangegeven levertijd klopt niet wacht al 2 weken op de lamp hoop dat hij voor moederdag wel geleverd word
Martijn P.
purchased on 14/04/2021
3/5
★★★☆☆
But I think it's a shame you don't put the batteries in with...
Pascaline R.
purchased on 12/02/2021
Translated review
Answer from
Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
A little bit sad, it was a Valentine's Day gift is small deception at the opening, there are flaws and blows 😰. The delivery was fast, the impression of imagine is well framed.
Sarah D.
Translated review
Answer from
Pictyourlamp.com
Hello, we are sorry for this inconvenience. Nevertheless, did you remove the protective plastic film which, when kept, gives a scratched effect to the plate. If despite everything, there are defects on your plate, send us photos to [email protected], we will try to solve your problem. Sincerely, Thomas de lampephoto.fr
2/5
★★☆☆☆
Packaging was not inviting also the hart shape was not what I expected
Kelsey D.
purchased on 02/02/2021
3/5
★★★☆☆
The package arrived safely, I'm waiting to give it to my sweet wife for Valentine's Day.
Emmanuel C.
purchased on 11/01/2021
Translated review
2/5
★★☆☆☆
I received an order as described but I still placed the order 2 weeks before Christmas and I received the package the day before. I found that the delivery time was not at all as expected.
Mathilde D.
purchased on 15/12/2020
Translated review
Answer from
Pictyourlamp.com
Hello, we're sorry about the unusually long delivery time.
Indeed, all carriers can encounter difficulties in the run-up to Christmas. We are very sorry for this delay, which is beyond our control.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Indeed, all carriers can encounter difficulties in the run-up to Christmas. We are very sorry for this delay, which is beyond our control.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Not very satisfied with the speed of delivery but the product conforms to the description on the site on this point nothing to complain about.
Amandine S.
purchased on 13/12/2020
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Answer from
Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Not bad result but I expected better... not wahou....
Valerie J.
purchased on 03/12/2020
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Answer from
Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Damaged base that didn't fit in there. I had to drill down. Too bad because the picture is beautiful
Yoan D.
purchased on 16/12/2020
Translated review
Answer from
Pictyourlamp.com
Hello, we're glad you like the image but we're sorry for the inconvenience. I've made some inquiries about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Order shipped quickly correct quality I put that 3 stars because on a lamp the case with deteriorated batteries
Stephanie M.
purchased on 29/11/2020
Translated review
Answer from
Pictyourlamp.com
Hello, I'm delighted that you like your order but I'm sorry because I can't see any exchange with customer service on this subject. Our bases are guaranteed for 1 year. If you have received a damaged base, simply let us know and we will replace it. Please come back to us at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Well apart from the delivery where the package was thrown to me and in the rain all day while there were people to receive it.
Manon T.
purchased on 22/11/2020
Translated review
Answer from
Pictyourlamp.com
Hello, we are sorry for this abnormal delivery, unfortunately it is beyond our control.
With all our apologies for the inconvenience, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
With all our apologies for the inconvenience, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Good logistics, good quality. 2 small remarks: I thought I would have a better quality of photo, up close it seems a little pixelated to me. It's also a pity that we are not given the choice to "center" the photo as we wish during the conception! Anyway, the proposed product is great as a gift idea!
Pierre-julien D.
purchased on 22/12/2020
Translated review
Answer from
Pictyourlamp.com
Hello, we're delighted that you like our product. As far as the quality of the photos is concerned, we do our best to process them as well as possible. Please come back to us at [email protected] with a simple photo to check the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Did not receive the prestige gift box, even though it had been paid for. I sent an email as soon as I received it and no return from them.
Jacqueline M.
purchased on 13/12/2020
Translated review
Answer from
Pictyourlamp.com
Hello, we're sorry about this oversight.
After checking, I don't see any email from you. Please come back to us at [email protected], and we'll be happy to get back to you within 24/48 hours.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
After checking, I don't see any email from you. Please come back to us at [email protected], and we'll be happy to get back to you within 24/48 hours.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Hello the lamp and impeccable except the delivery man who opened the box to put in the letterbox he did not bother to knock on the door so the birthday present is spoiled because my husband had it all opened and not wrapped I had to order several lamps my eyesight what happened I will not buy anymore it's a pity.
Ousmane Estelle B.
purchased on 08/06/2020
Translated review
Answer from
Pictyourlamp.com
Hello,
we're sorry to hear about the problem you're experiencing, but it's out of our hands, and there's nothing we can do.
best regards,
Lisa from Lampephoto.fr
we're sorry to hear about the problem you're experiencing, but it's out of our hands, and there's nothing we can do.
best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Great gift for my aunt who was very happy and I was a little disappointed because in the picture it would have looked like glass and it's plexiglass but otherwise great.
Fiona L.
purchased on 08/06/2020
Translated review
Answer from
Pictyourlamp.com
Hi, we're glad you like our product, but we're sorry about the misunderstanding. We try to make it as clear as possible on our site; all our plates are made of acrylic glass, not glass.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Sorry between photo produced on the site and reality "there's no photo" !
Natalie R.
purchased on 25/05/2020
Translated review
Answer from
Pictyourlamp.com
Hello, Ms. Revel, I'm sorry you don't like the result. We doubted ourselves about the visual appeal of the result. In the main picture, the subjects are more than 50 meters away and the details are missing. Nevertheless, we tried to keep the visual "concept" of the photo. We hope that you will not hold it against us. Our graphic designers spend a lot of time optimizing the photos and getting the most out of them. If you give us another chance to show you the quality of our work, I advise you to send us high quality photos. I invite you to visit our frequently asked questions to evaluate the quality of your photos.
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr
3/5
★★★☆☆
Well done.
Fabian B.
purchased on 04/05/2020
Translated review
2/5
★★☆☆☆
Quote well but I'm disappointed because I didn't receive the right base with my photo lamp (it doesn't have a usb port and I ordered with it) I'm disappointed with the experience
Paulo C.
purchased on 02/01/2020
Translated review
Answer from
Pictyourlamp.com
Hello, I'm sorry about the negative feedback from your order.
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr
3/5
★★★☆☆
The photo is not centered, this is the only negative point but it is, nevertheless, quite disappointing.
Céline V.
purchased on 10/02/2020
Translated review
Answer from
Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
The base received has a slot too wide compared to the Plexiglas. I had to compensate with pellets glued to the bottom of the Plexiglas. Both products come from you.
Rene A.
purchased on 07/03/2020
Translated review
Answer from
Pictyourlamp.com
Hello,
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Pretty good but error in the base, I had to send the base back for exchange.
Giovanni R.
Translated review
Answer from
Pictyourlamp.com
Hello Mr. Rioul, we're very sorry for the inconvenience. Indeed, we made a mistake in the pedestal and we are very sorry. We did our best to ship you the new base as soon as possible. Please accept our apologies for the error. Sincerely, Thomas from Lampephoto.fr
2/5
★★☆☆☆
Package lost in the mail, after 10 days I still had nothing, the customer service made me wait another 5 days to re-ship me the order.
Paulo C.
Translated review
Answer from
Pictyourlamp.com
Hello Mr. Costa, we're very sorry for the inconvenience. Following our exchanges we prefabricated your order as soon as we knew that the package was lost. The second package was sent on Friday, the weekend postponed the delivery a little more. Please accept our apologies for the inconvenience. Sincerely, Thomas from lampephoto.fr
3/5
★★★☆☆
We were supposed to receive the lamps for Christmas, so we got them on the 31st. 12 days of delivery is too long. Otherwise the lamps are very good, my children were happy in the end. But it's a pity.
Sylvie P.
Translated review
Answer from
Pictyourlamp.com
Good morning Mrs Piccolo, we are absolutely sorry for the delay, we know that during this festive season we have no right to be wrong. The package was sent on time, but the time it took the post office to deliver is much longer than the commitments. We are sorry about this and have sent you today a purchase order to use on a future order. Hoping that you will not hold it against us, all the team of lampephoto.fr joins me in wishing you a very happy new year to come. Sincerely, Thomas from Lampephoto.fr
2/5
★★☆☆☆
Order received broken, sent back a second time but too late for the anniversary.
Baptiste D.
Translated review
Answer from
Pictyourlamp.com
Hello, Mr. Durand, we're very sorry for the inconvenience. Indeed, we did our best to resend the order to you the same day you returned to us. Please accept our apologies for the delay. Sincerely, Thomas from Lampephoto.fr
3/5
★★★☆☆
It does not say that the Bluetooth speaker does not have a remote control. Nice lamp but disappointed.
Clément B.
Translated review
Answer from
Pictyourlamp.com
Hello Mr Bigarnet, we are really sorry for this misunderstanding, but as we had the opportunity to show you, it is indicated a little everywhere on the product descriptions as well as on the pictures that Bluetooth does not have a remote control. It works with a smartphone or any Bluetooth enabled device. We hope that when in use, you will get full satisfaction from the lamp. Sincerely, Thomas from Lampephoto.fr