9.3/10
★★★★★
based on 6479 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
The picture is top, Only is unfortunately leuchtsokel broken. Since you wait a good quality
Reviewer icon
Kristin H. (acheteur vérifié)
purchased on 01/12/2021 
Translated review
3/5
★★★☆☆
I took the lamp with the tree and received the lamp with a piece of leaf from the tree.
Reviewer icon
Justine D. (acheteur vérifié)
purchased on 01/12/2021 
Translated review
Answer from Pictyourlamp.com
Good day to you,
Following our email exchange, we hope you are satisfied with the replacement of your lamp. A small change to your review would be great.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I would like to thank you very much for your excellent service. I will recommend you to my friends and family.
Reviewer icon
Gaelle M. (acheteur vérifié)
purchased on 30/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, but delivery is not our responsibility. We hope you enjoyed the lamp.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Well
Reviewer icon
Helene D. (acheteur vérifié)
purchased on 29/11/2021 
Translated review
3/5
★★★☆☆
Disappointed! The small tip of the base (of the USB cable connection) broke when it fell inside the base!
Reviewer icon
Amandine L. (acheteur vérifié)
purchased on 27/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I have sent you an email of dissatisfaction regarding my order, never got a reply! On your almost all examples we do not see the background, I thought it would be the same for me. Result we see everything behind even when it's a white wall! It's very ugly so not happy to have bought from you!
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Valérie C. (acheteur vérifié)
purchased on 27/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
We're sorry to hear that the rendering is not to your liking. Unfortunately, we did not receive your e-mail. Please do not hesitate to contact us again at [email protected] .
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I am actually satisfied. However, I have due goods within the action nimm 3 zahle 2 bought and although I had 3 items in the cart I had to pay all three. That is, their action has not been right and I had thereby also 1.9 euros extra costs. I will probably buy nothing more from you. Furthermore the size of the DINA4 Yoshi is not right, it is not 20x30 cn but much less! And for all that your prices are pretty high!
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H. S. (acheteur vérifié)
purchased on 27/11/2021 
Translated review
Answer from Pictyourlamp.com
Bonjour,
nous sommes désolé de ces désgréments. Après vérification l'offre dont vous parlez était valable sur toutes les lampes du site (catalogues et personnalisées) cependant votre 3ème article était un socle seul qui ne rentrait pas dans l'offre. Je n'ai pas trouvé d’e-mail de votre part à ce sujet, nous aurions pu faire un geste à ce sujet.
Pour ce qui est des dimensions de la lampe Yoshi, comme pour toutes les autres lampes, les formats A5 et A4 sont des standards pour "grand et "petit". Nous devons ensuite respecter les proportions des visuels. Chaque modèle a ses propre proportions, de ce fait les lampes n'ont pas toutes les mêmes dimensions. Je vous invite à lire notre foire aux questions qui détail très bien le principe. En espérant que vous ne nous tiendrez pas rigueur de ces malentendus, je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
3/5
★★★☆☆
Mixed satisfaction, product finish not great, lighting not as bright as on the ad.
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Yves L. (acheteur vérifié)
purchased on 26/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
You can adjust the intensity of the LEDs with the remote control.
Have a nice day.
Lisa from lampephoto.fr
3/5
★★★☆☆
Je suis satisfaite de ma commande mais juste reçu un peut tard que ce que je pensais.
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Amur H. (acheteur vérifié)
purchased on 26/11/2021 
Translated review
3/5
★★★☆☆
Two products are excellent, the 3rd one (sewing lamp) clearly disappointed me, because the cuts are not pretty and too straight, I would have thought more curves)
Reviewer icon
Ophelie P. (acheteur vérifié)
purchased on 24/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Unfortunately not the complete text . Then the quality of the pictures is also not nice.
Reviewer icon
Ramona G. (acheteur vérifié)
purchased on 26/11/2021 
Translated review
Answer from Pictyourlamp.com
Bonjour,
nous sommes désolé de cette erreur. Si votre lampe comporte une erreur de texte, il suffit de nous le faire savoir et nous reproduisons votre lampe. Je ne trouve aucun mail de votre part.
Pour ce qui est de la qualité du rendu, nous sommes désolé si le résultat ne vous plait pas. Nous avons fait du mieux que nous pouvions selon la qualité de la photo fournie.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
2/5
★★☆☆☆
My lamp arrived quickly but broken and I can't find the return procedure. My emails are not answered. I am waiting for a solution. Thank you in advance. Sincerely
Reviewer icon
Lydie B. (acheteur vérifié)
purchased on 23/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
following our email exchanges and the replacement of your lamp, a little feedback would be great!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I was expecting something else; a little disappointed
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Annick G. (acheteur vérifié)
purchased on 22/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with your order, we tried to contact you by e-mail to know the reason of your dissatisfaction but did not receive any answer from you. Please do not hesitate to come back to us at [email protected] , we will be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Missing the remote control that I'm still waiting to receive the I hope before Christmas
Reviewer icon
Alyson V. (acheteur vérifié)
purchased on 21/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
We apologize for this oversight. The remote controls were sent later.
Have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I'm very pleased with the service and the quality of the product.
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Laetitia L. (acheteur vérifié)
purchased on 18/11/2021 
Translated review
2/5
★★☆☆☆
I'm not sure what to do with it, but it's a good idea to make sure that it's a good one, and that it's a good one.
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Thierry D. (acheteur vérifié)
purchased on 12/11/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I received the lamp without remote control but after mail they delivered it to me Misleading picture on the site the wooden bottom is not included in the remote control For the price it is average
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Hervé R. (acheteur vérifié)
purchased on 29/10/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... 🙂 We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr
3/5
★★★☆☆
A little disappointed. I didn't get the gift wrap that I paid for (refunded) to give, not great and a very visible label.
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Julie V. (acheteur vérifié)
purchased on 15/10/2021 
Translated review
Answer from Pictyourlamp.com
Hello, following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight. Our procedure is to refund our customers for any oversight on our part, which we have done... We also sent you back a lamp.
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Very good product except regret that the image is not very clear otherwise nothing to say
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Auriane R. (acheteur vérifié)
purchased on 06/10/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
3/5
★★★☆☆
The photo rendering is a bit distorted compared to the original
Reviewer icon
Marie Therese C. (acheteur vérifié)
purchased on 07/08/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
Nothing to say about the item but for the shipping I got screwed paying 9€ more for delivery to have the item under 24h and it arrived a week later 😒
Reviewer icon
Priscilia L. (acheteur vérifié)
purchased on 15/07/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
The lamp does not work with batteries, only on sector, I have reported it but I have no return
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Noelle L. (acheteur vérifié)
purchased on 04/07/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Disappointed with the quality of the support
Reviewer icon
Valérie Marie O. (acheteur vérifié)
purchased on 08/06/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Lack of finish on the outside cutouts. It's a shame because the engraving is great !
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David G. (acheteur vérifié)
purchased on 11/06/2021 
Translated review
2/5
★★☆☆☆
I'm very pleased with this product, it works well, although it's a bit fragile, but I'm very disappointed with the photo printing, the frame is in the shape of a diamond but we can't adapt the photos ourselves and the company doesn't do it for us. I've been using it for a while now, but it's a good idea to keep it up to date with the times.
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Julien L. (acheteur vérifié)
purchased on 03/06/2021 
Translated review
3/5
★★★☆☆
Beautiful product
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Christine J. (acheteur vérifié)
purchased on 28/05/2021 
Translated review
3/5
★★★☆☆
Fast delivery product a little expensive for the quality base just holds the support not safe risk of breaking if moved
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Valerie H. (acheteur vérifié)
purchased on 26/05/2021 
Translated review
3/5
★★★☆☆
I am very pleased with the quality of the product I ordered, but the delivery time was not respected despite the fact that I was invoiced.
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Monique P. (acheteur vérifié)
purchased on 24/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
The lamp was well received and well made. I do not put the best note because it arrived with scratches.
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Mickaël M. (acheteur vérifié)
purchased on 23/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
I am very disappointed the photo lamp is pretty and the drawings are well done. I received it quickly but the price is much too high 40euro for what I know the lamp is very small and not of good quality it's really exaggerated I was really expecting something better very disappointed I will not order anymore
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Jessica C. (acheteur vérifié)
purchased on 23/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Not bad but BEWARE THEY ADVERTISE DIMENSIONS THAT HAVE NOTHING TO DO WITH THE REALITY LIES
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Mickael K. (acheteur vérifié)
purchased on 20/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
3/5
★★★☆☆
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
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Yohan V. (acheteur vérifié)
purchased on 11/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
2/5
★★☆☆☆
I have ordered a lamp with the supplement to be delivered in 24/48h and received the package that 5 days after I would like to be reimbursed for the additional costs that I made in advance thank you, my otherwise very good lamp a little small but it goes its pass thank you bcp
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Freddy L. (acheteur vérifié)
purchased on 19/05/2021 
Translated review
3/5
★★★☆☆
I have received my order and I am very pleased with the service.
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Nadine H. (acheteur vérifié)
purchased on 19/05/2021 
Translated review
3/5
★★★☆☆
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
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Cécilia C. (acheteur vérifié)
purchased on 16/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
The screen print is a little light and too bad it's plastic!!!
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Thierry L. (acheteur vérifié)
purchased on 16/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
I thought that the picture was reproduced in color. However, it is not. The reproduction is not faithful to reality 😔 Too bad!!!...
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Eric J. (acheteur vérifié)
purchased on 04/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
3/5
★★★☆☆
I thought it was glass (crystal)
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Serghei P. (acheteur vérifié)
purchased on 01/05/2021 
Translated review
2/5
★★☆☆☆
Disappointed, not what I expected. Not much explanation for the description
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Audrey S. (acheteur vérifié)
purchased on 09/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
I paid 7,90 for a delivery in 48 hours and the lamp arrived after 7 days. And of course after Mother's Day I am very disappointed with the delivery I asked for a refund of the delivery costs but without success
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David H. (acheteur vérifié)
purchased on 05/05/2021 
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Indeed, carriers may encounter problems during the delivery of your parcels as Mother's Day approaches.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
You can do more the article arrived broken unfortunately
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Ciro S. (acheteur vérifié)
purchased on 04/05/2021 
Translated review
3/5
★★★☆☆
Top
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Astrid P. (acheteur vérifié)
purchased on 16/04/2021 
Translated review
3/5
★★★☆☆
De aangegeven levertijd klopt niet wacht al 2 weken op de lamp hoop dat hij voor moederdag wel geleverd word
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Martijn P. (acheteur vérifié)
purchased on 14/04/2021 
3/5
★★★☆☆
But I think it's a shame you don't put the batteries in with...
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Pascaline R. (acheteur vérifié)
purchased on 12/02/2021 
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
A little bit sad, it was a Valentine's Day gift is small deception at the opening, there are flaws and blows 😰. The delivery was fast, the impression of imagine is well framed.
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Sarah D. (acheteur vérifié)
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry for this inconvenience. Nevertheless, did you remove the protective plastic film which, when kept, gives a scratched effect to the plate. If despite everything, there are defects on your plate, send us photos to [email protected], we will try to solve your problem. Sincerely, Thomas de lampephoto.fr
2/5
★★☆☆☆
Packaging was not inviting also the hart shape was not what I expected
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Kelsey D. (acheteur vérifié)
purchased on 02/02/2021 
3/5
★★★☆☆
The package arrived safely, I'm waiting to give it to my sweet wife for Valentine's Day.
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Emmanuel C. (acheteur vérifié)
purchased on 11/01/2021 
Translated review
2/5
★★☆☆☆
I received an order as described but I still placed the order 2 weeks before Christmas and I received the package the day before. I found that the delivery time was not at all as expected.
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Mathilde D. (acheteur vérifié)
purchased on 15/12/2020 
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry about the unusually long delivery time.
Indeed, all carriers can encounter difficulties in the run-up to Christmas. We are very sorry for this delay, which is beyond our control.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Not very satisfied with the speed of delivery but the product conforms to the description on the site on this point nothing to complain about.
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Amandine S. (acheteur vérifié)
purchased on 13/12/2020 
Translated review
Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Not bad result but I expected better... not wahou....
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Valerie J. (acheteur vérifié)
purchased on 03/12/2020 
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Damaged base that didn't fit in there. I had to drill down. Too bad because the picture is beautiful
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Yoan D. (acheteur vérifié)
purchased on 16/12/2020 
Translated review
Answer from Pictyourlamp.com
Hello, we're glad you like the image but we're sorry for the inconvenience. I've made some inquiries about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Order shipped quickly correct quality I put that 3 stars because on a lamp the case with deteriorated batteries
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Stephanie M. (acheteur vérifié)
purchased on 29/11/2020 
Translated review
Answer from Pictyourlamp.com
Hello, I'm delighted that you like your order but I'm sorry because I can't see any exchange with customer service on this subject. Our bases are guaranteed for 1 year. If you have received a damaged base, simply let us know and we will replace it. Please come back to us at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Well apart from the delivery where the package was thrown to me and in the rain all day while there were people to receive it.
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Manon T. (acheteur vérifié)
purchased on 22/11/2020 
Translated review
Answer from Pictyourlamp.com
Hello, we are sorry for this abnormal delivery, unfortunately it is beyond our control.
With all our apologies for the inconvenience, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3/5
★★★☆☆
Good logistics, good quality. 2 small remarks: I thought I would have a better quality of photo, up close it seems a little pixelated to me. It's also a pity that we are not given the choice to "center" the photo as we wish during the conception! Anyway, the proposed product is great as a gift idea!
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Pierre-julien D. (acheteur vérifié)
purchased on 22/12/2020 
Translated review
Answer from Pictyourlamp.com
Hello, we're delighted that you like our product. As far as the quality of the photos is concerned, we do our best to process them as well as possible. Please come back to us at [email protected] with a simple photo to check the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Did not receive the prestige gift box, even though it had been paid for. I sent an email as soon as I received it and no return from them.
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Jacqueline M. (acheteur vérifié)
purchased on 13/12/2020 
Translated review
Answer from Pictyourlamp.com
Hello, we're sorry about this oversight.
After checking, I don't see any email from you. Please come back to us at [email protected], and we'll be happy to get back to you within 24/48 hours.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Hello the lamp and impeccable except the delivery man who opened the box to put in the letterbox he did not bother to knock on the door so the birthday present is spoiled because my husband had it all opened and not wrapped I had to order several lamps my eyesight what happened I will not buy anymore it's a pity.
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Ousmane Estelle B. (acheteur vérifié)
purchased on 08/06/2020 
Translated review
Answer from Pictyourlamp.com
Hello,
we're sorry to hear about the problem you're experiencing, but it's out of our hands, and there's nothing we can do.
best regards,
Lisa from Lampephoto.fr
3/5
★★★☆☆
Great gift for my aunt who was very happy and I was a little disappointed because in the picture it would have looked like glass and it's plexiglass but otherwise great.
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Fiona L. (acheteur vérifié)
purchased on 08/06/2020 
Translated review
Answer from Pictyourlamp.com
Hi, we're glad you like our product, but we're sorry about the misunderstanding. We try to make it as clear as possible on our site; all our plates are made of acrylic glass, not glass.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
2/5
★★☆☆☆
Sorry between photo produced on the site and reality "there's no photo" !
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Natalie R. (acheteur vérifié)
purchased on 25/05/2020 
Translated review
Answer from Pictyourlamp.com
Hello, Ms. Revel, I'm sorry you don't like the result. We doubted ourselves about the visual appeal of the result. In the main picture, the subjects are more than 50 meters away and the details are missing. Nevertheless, we tried to keep the visual "concept" of the photo. We hope that you will not hold it against us. Our graphic designers spend a lot of time optimizing the photos and getting the most out of them. If you give us another chance to show you the quality of our work, I advise you to send us high quality photos. I invite you to visit our frequently asked questions to evaluate the quality of your photos.
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr
3/5
★★★☆☆
Well done.
Reviewer icon
Fabian B. (acheteur vérifié)
purchased on 04/05/2020 
Translated review
2/5
★★☆☆☆
Quote well but I'm disappointed because I didn't receive the right base with my photo lamp (it doesn't have a usb port and I ordered with it) I'm disappointed with the experience
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Paulo C. (acheteur vérifié)
purchased on 02/01/2020 
Translated review
Answer from Pictyourlamp.com
Hello, I'm sorry about the negative feedback from your order.
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr