/10
★★★★★
based on 5947 published reviews
★★★★★
based on 5947 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The customer service / quality is deplorable I have not had any acknowledgement of receipt of order. I sent several emails before getting a misleading answer telling me that my order was lost and then telling me that they had too many orders. I received my order in accordance with my request. Instead of 72 hours I got it after 30 days
Virginie D.
purchased on 21/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time. However, we have the 24-hour manufacturing time to take into account. Then there is the carrier's delay, which, like all carriers, encounters difficulties in the run-up to Christmas. We are very sorry for this delay which is beyond our control.
Best regards,
Lisa from Lampephoto.fr
Best regards,
Lisa from Lampephoto.fr
2/5
★★☆☆☆
Unfortunately, the first lamp came mislabeled...have contacted customer service who then answered only after 10 days. There should be a new lamp on the way, hopefully that is then correctly labeled
Hannah S.
purchased on 02/12/2022
Translated review3/5
★★★☆☆
On the website it says delivery 24-72 hours, I was expecting 1 week.
Inna K.
purchased on 02/12/2022
Translated review3/5
★★★☆☆
Deadline not respected and format error. No commercial gesture despite several emails.
Laurence B.
purchased on 01/12/2022
Translated review Answer from Pictyourlamp.com
Hello, we hope that our exchanges will have satisfied you and that our return with the lamp in the correct format will have been delivered in time. We apologize for the delay in processing your emails, unfortunately during the holiday season we receive many requests which may influence the response time of some emails. We thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
The delivery has worked perfectly. But unfortunately, my request to you regarding the battery compartment has not been answered to date. I find that not so good. Because neither normal batteries or rechargeable batteries put the LED lamp in the light. Only via USB the LED lamp lights up. Why is there a battery or accumulator compartment??????
Monika S.
purchased on 26/11/2022
Translated review3/5
★★★☆☆
The photo on the custom lamp is not very visible. A little disappointed with the rendering.
Veronique C.
purchased on 30/11/2022
Translated review Answer from Pictyourlamp.com
Hello,
please contact us at [email protected] and we'll replace your lamp.
please contact us at [email protected] and we'll replace your lamp.
3/5
★★★☆☆
Good reception and good dialogue.
Sophie M.
purchased on 29/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we are happy to hear that you are satisfied with our services, an update on your service would make us very happy.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Very nice but I have a luminous base that is bellowing what can I do? Sincerely
Diane R.
purchased on 26/11/2022
Translated review Answer from Pictyourlamp.com
Hello, in case of defective base, please contact [email protected] with the details of your order of 26/11. Our products have a one year warranty, we can take care of sending you a functional base.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
An email was sent regarding the dimensions of the item, but I haven't heard back. Kind regards.
Fabian P.
purchased on 30/11/2022
Translated review Answer from Pictyourlamp.com
Hello, after checking we have unfortunately not seen any messages from you. The general dimensions are as follows: A5 (150x200) and A4 (200x300) available in landscape and portrait format. Do not hesitate to contact us at [email protected] if you need more specific information about your order.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
Unclean processing, unfortunately not worth the money. Thus, absolutely none. Further recommendation these products.
Bernd E.
purchased on 01/12/2022
Translated review3/5
★★★☆☆
Was not completely satisfied. It came wrong goods!
Thomas N.
purchased on 29/11/2022
Translated review3/5
★★★☆☆
Disappointed because I had ordered batteries with my purchase but I did not receive them. Complicated to make a complaint on the site.
Cecile B.
purchased on 30/11/2022
Translated review Answer from Pictyourlamp.com
Hello, as explained during our email exchanges, the missing batteries to your order have been shipped, thank you for contacting us by email to rectify our oversight, we hope you like your lamp and we would be very grateful for a change in your opinion.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Is nice, but not worth the price.
Petra F.
purchased on 29/11/2022
Translated review3/5
★★★☆☆
Problem inserting the batteries in the base but otherwise good
Brigitte V.
purchased on 28/11/2022
Translated review Answer from Pictyourlamp.com
Hello, do not hesitate to send us the details of your concern at this address: [email protected], we are at your disposal to find a solution to satisfy you and hope that our lamp will please you.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Late delivery but good product
Laura D.
purchased on 29/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we are sorry for this inconvenience, unfortunately beyond our control, we hope you will not hold us responsible and appreciate that you like your lamp.
Best regards,
Ophélie from Lampephoto.fr
Best regards,
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Lamps are quite o.k. But should get three for the price of two, but have received only two.
Jeannette S.
purchased on 28/11/2022
Translated review2/5
★★☆☆☆
There was a problem with my remote controls. It's impossible to reach the service department. Otherwise I liked it.
Ricardo M.
purchased on 26/11/2022
Translated review Answer from Pictyourlamp.com
Hello, We hope that our email exchanges have helped you and satisfied you. We apologize again for the delay in responding and we thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
2/5
★★☆☆☆
Unfortunately, the lamp arrived broken here - has leaked - had to be returned - have ordered a new one though and hope that it works better this time.
Renate G.
purchased on 24/11/2022
Translated review2/5
★★☆☆☆
The plexi glass does not fit in the support (too wide) waiting for the return
Nicolas B.
purchased on 21/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we were able to ship the base corresponding to your order of 21/11. We are sorry for the inconvenience and your understanding during our exchanges was greatly appreciated. We wish you a happy holiday season.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
3/5
★★★☆☆
Article in conformity with the request. Personalized text very well placed at the level of the photo. Great result. Received very quickly. I highly recommend it is very serious
Veronique R.
purchased on 23/11/2022
Translated review Answer from Pictyourlamp.com
Hello, we are delighted to know that you enjoyed your photo lamp and our services, we hope to see you soon and would be very grateful for an update on your review.
Sincerely
Ophelia from Lampephoto.fr
Sincerely
Ophelia from Lampephoto.fr