/10
★★★★★
based on 78107 reviews published
★★★★★
based on 78107 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order not received
Katharina H.
purchased on 21/05/2025
Translated review
1
/5
★☆☆☆☆
Doesn't bring anything at all. Now I have even worse skin plus pimples. Waste of money.
Nadja M.
purchased on 22/05/2025
Translated review
1
/5
★☆☆☆☆
I did not receive the package.
Gina I.
purchased on 16/05/2025
Translated review
1
/5
★☆☆☆☆
I was only offered a discount code as compensation after receiving the broken package with the damaged goods. This did not improve my waiting time in relation to the urgency of my order. I had already provided a discount code in the respective order, which has of course expired for my current order.
Sabrina K.
purchased on 16/05/2025
Translated review
1
/5
★☆☆☆☆
My skin has developed so many inflamed pimples after using the soap! Unfortunately, I cannot recommend it.
Jana W.
purchased on 13/05/2025
Translated review
1
/5
★☆☆☆☆
Shipment never arrived due to DPD. The worst delivery service one can use. I now have to pay for shipping again.
Ann-kathrin K.
purchased on 13/05/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my order.
Sandy V.
purchased on 13/05/2025
Translated review
1
/5
★☆☆☆☆
I haven't received my package yet.. Also no money back, allegedly I have to wait 30 days due to an investigation. I will submit everything to my legal protection insurance if I do not receive either the goods or the money back.
Martina W.
purchased on 30/04/2025
Translated review
1
/5
★☆☆☆☆
My order was never delivered. I am still waiting for my package!
Carolin P.
purchased on 25/04/2025
Translated review
1
/5
★☆☆☆☆
No package received!
Sonja K.
purchased on 28/04/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my order completely, now I have to wait again for feedback, have not received any for 2 days
Sandra K.
purchased on 26/04/2025
Translated review
1
/5
★☆☆☆☆
I find the shipping totally exaggerated.
Karina T.
purchased on 22/04/2025
Translated review
1
/5
★☆☆☆☆
The shipping was to a pickup station, I am not mobile and cannot walk 25 km to get there. So it will be sent back from there as well!
Davina K.
purchased on 24/04/2025
Translated review
1
/5
★☆☆☆☆
I had ordered a set, the packaging was unfortunately completely torn, although the shipping box was intact on the outside. One soap was already chipped and crumbled. The soap dish is very large and open at the bottom, so it cannot be used for travel. Additionally, I did not tolerate the soap and cream and had a rash and inflammation for a week. I will definitely not order again and found both the packaging and the product very disappointing.
Martina O.
purchased on 22/04/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!
Isabell E.
purchased on 16/04/2025
Translated review
1
/5
★☆☆☆☆
Package has not arrived. Still waiting for a refund.
Ann-kathrin P.
purchased on 03/04/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my order because something went wrong with my delivery address.
Elke S.
purchased on 17/03/2025
Translated review
1
/5
★☆☆☆☆
I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.
Giulia-maria S.
purchased on 28/03/2025
Translated review
1
/5
★☆☆☆☆
Bad - Package never arrived. Customer service does not respond.
Séverine P.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
Stephanie K.
purchased on 14/03/2025
Translated review
1
/5
★☆☆☆☆
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
Pia T.
purchased on 17/03/2025
Translated review
1
/5
★☆☆☆☆
It burns on the face after a while and dries out the whole face
Aylin G.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
I can only judge products that I have actually received
Cindy W.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
My package has not arrived..
Lisa-marie B.
purchased on 01/03/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
Patricia S.
purchased on 02/03/2025
Translated review
1
/5
★☆☆☆☆
I have not received my package yet 🙁
Julia V.
purchased on 20/02/2025
Translated review
1
/5
★☆☆☆☆
Item not received
Marina R.
purchased on 14/02/2025
Translated review
1
/5
★☆☆☆☆
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
Fabienne H.
purchased on 08/01/2025
Translated review
1
/5
★☆☆☆☆
The package did not arrive. Why do you send it to a depot and not to the customer's address?
Katharina S.
purchased on 07/02/2025
Translated review
1
/5
★☆☆☆☆
The item did not arrive and I have not received any feedback!
Christina D.
purchased on 08/02/2025
Translated review