Reviews Pinup Secret

I've only received eight soaps out of nine orders, and I've notified the company without anyone contacting me to ask what happened.

Incomplete order received

Yes, I did receive my order with a product that leaked, so it was defective. I reported it and was asked to send photos of the products and the box, which I did the same day, except that today it's dead calm, no returns, so yes, this time I'm not satisfied with this order. Sincerely

The soap is not the same I used to order since 2022 but recently I just ordered the soap has become smaller and no longer has the same smell.

Hello, I find that this cream is not at all moisturizing, it pulls at my skin. On the other hand, I really like the soap. Sincerely

My parcel was supposedly delivered to my babysitter, which is not the case. I have made complaints and I am still told that the delivery has been made.

Received in poor condition Torn cardboard box in letter box Torn precious cream box

I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.

I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising

I'm missing the brush inside

I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.

The products are great but the box I bought was out of stock and I still have no news even though I paid for it and have nothing.

Satisfied to see in the long term

I've only just started using the products, so no results yet, but I'm waiting to see what happens next.

Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢

Very long delivery times, often delayed

Fine

Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.

The mask I ordered leaked during delivery. How can I exchange it?

I would have liked to have samples.

Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.

Really great soap but very poorly rated oil-free cream, endocrine disruptor in the UV filter.

Very happy to have received the goat's milk soap. On the other hand, the moisturizing cream doesn't suit me at all and burns my skin. A bit disappointed, I love the brand so much.

A product was opened and I was given 24 hours after receipt of the parcel to send ALL the products, even though it was only one that was wrong (the reply to my email was 3 days later, so the deadline had already passed). The product's lid was open when I received the parcel.

Not thrilled as I'm missing 3 products from the pack

Open product

Ok

Fairly effective soap that works like a Marseille soap but dries the skin out a lot. Not worth the price

I was disappointed with the wait to receive my package. My parcel remained x time in shipping. I had to call several times for them to investigate where my package was.

I've just started using the soap. The lather is creamy and gives a clean feeling without tightening the skin once dry.

I waited almost 2 weeks to receive my order, I wanted to offer it to someone but it was too late.

The product is satisfactory, the customer service is not. After placing an order I received the wrong product by mistake, so I reported it. 2 solutions were proposed to me 2 weeks later after several exchanges: - 50% on the next order - sending a return label Result, after almost a month I still do not have the product I ordered because I did not have time to rectify their error. Too bad the customer service is not top notch. I like the product but I didn't like this last experience, I'm not sure I would recommend.

Order that had to be restarted more than 15 days after receiving it

I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap

I did not receive exactly what I ordered.

2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed

Time of reception much too long

I wanted to test the peeling and I had an allergic reaction. I would never recommend this product.

Some products were missing. Fortunately, the customer service is great and my products were finally sent to me.

There is an item missing from my package