Reviews Pinup Secret

Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.

Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.

I've been ordering my goat's milk soap from Pin UP secret for years and it's always a real pleasure. It smells good and it lathers a lot, but on my latest order the soap doesn't smell good, it's greasy and doesn't lather... I'm disappointed. The recipe has been changed.

Top notch but I'm just starting out, come back in a month.

Good product. However, out of 5 products ordered, I only received 3, 2 are missing!

The brush loses all its bristles

The product looks really nice, but I think it's overpriced on the networks and the influencers say a lot of good things about it, even though it's just a soap enriched with tea extract and goat's milk - nothing extraordinary!

Really overpriced products!

Satisfied with the product as always, but the packaging is not very practical, the cap doesn't stay on at all times, it slips off and you can't see if there's any cream left in the jar.

One of the products did not match my Order, can't wait to test what I received

Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.

Hello, the day cream doesn't moisturize me much and stays sticky on my face. For the rest, the soap is perfect.

The packaging of the product was all damaged, smashed on the ribs... not a great presentation!

I've only received eight soaps out of nine orders, and I've notified the company without anyone contacting me to ask what happened.

Incomplete order received

Yes, I did receive my order with a product that leaked, so it was defective. I reported it and was asked to send photos of the products and the box, which I did the same day, except that today it's dead calm, no returns, so yes, this time I'm not satisfied with this order. Sincerely

The soap is not the same I used to order since 2022 but recently I just ordered the soap has become smaller and no longer has the same smell.

Hello, I find that this cream is not at all moisturizing, it pulls at my skin. On the other hand, I really like the soap. Sincerely

My parcel was supposedly delivered to my babysitter, which is not the case. I have made complaints and I am still told that the delivery has been made.

Received in poor condition Torn cardboard box in letter box Torn precious cream box

I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.

I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising

I'm missing the brush inside

I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.

The products are great but the box I bought was out of stock and I still have no news even though I paid for it and have nothing.

Satisfied to see in the long term

I've only just started using the products, so no results yet, but I'm waiting to see what happens next.

Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢

Very long delivery times, often delayed

Fine

Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.

The mask I ordered leaked during delivery. How can I exchange it?

I would have liked to have samples.

Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.

Really great soap but very poorly rated oil-free cream, endocrine disruptor in the UV filter.

Very happy to have received the goat's milk soap. On the other hand, the moisturizing cream doesn't suit me at all and burns my skin. A bit disappointed, I love the brand so much.

A product was opened and I was given 24 hours after receipt of the parcel to send ALL the products, even though it was only one that was wrong (the reply to my email was 3 days later, so the deadline had already passed). The product's lid was open when I received the parcel.

Not thrilled as I'm missing 3 products from the pack

Open product

Ok