Reviews Pinup Secret

My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.

Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.

I'm missing some articles

Still not collected

Goods not received. Communication with customer service not satisfactory

I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.

My skin is unfortunately worse since I started using your products.

I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service

I have not received the order .....

I still haven't received my parcel

Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either

Disappointed with the shampoo, which makes hair super heavy and smells really bad.

The products don't suit me.....they burn me..too bad.

I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔

Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented

Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!

I have not received my order.

Unfortunately, I don't like the product at all

Order not received!

I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.

Very small product for its price

The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.

Delivery took too long

Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.

Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.

Has not had the promised effect.

With the code I was supposed to receive a free make-up remover but I didn't.

Unfortunately, my order has still not arrived after a month.

I have not received my parcel. Is this normal?

I have not received my order... where is it ?

Order never received despite complaint ...

Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.

The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!

No, because I ordered 2 hair care products and received only one😞😞

😃👍👍

Very disappointed,doesn't lather well...I've got pimples and my skin has become ugly since I used skin care.my skin isn't soft,so I'm going to stick with my old natural goat's milk soap which suited me much better.

I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.

Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.

Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!

I did not get the product offered with my order