9.3/10
★★★★★
based on 80665 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I don't like the soap at all. My skin dries out mega and gets red

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Sarah M.
purchased on 04/11/2024
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1 /5
★☆☆☆☆

My skin has never been so reactive and fragile. I am very disappointed.

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Marie-eve R.
purchased on 13/11/2024
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1 /5
★☆☆☆☆

When I ordered it, it said two to three working days, but somehow it only arrived three weeks later.

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Laura H.
purchased on 05/11/2024
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1 /5
★☆☆☆☆

Customer service and Instagram unprofessional and I was blocked. Shipment was sent way too late and never arrived. Was threatened with a lawyer. A pure disaster.

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Dina G.
purchased on 04/11/2024
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1 /5
★☆☆☆☆

I received the wrong product and the wrong product was a cheaper product !!!!

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Laurie T.
purchased on 18/11/2024
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1 /5
★☆☆☆☆

I regret having ordered! I am missing a jar of precious cream and moreover I received the jar of cream without oil empty and taped tel a tester! I'm outraged that the after-sales service did nothing because the weight of the package was taken by the carrier!

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Saliha A.
purchased on 18/11/2024
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1 /5
★☆☆☆☆

Oil-free cream pumps don't work

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Marie C.
purchased on 16/11/2024
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1 /5
★☆☆☆☆

Zero satisfaction, this will be my last purchase from you, I placed an order more than 2 weeks ago and so far I have not received my package.

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Khouloud B.
purchased on 17/11/2024
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1 /5
★☆☆☆☆

Package not received litigation opened but still nothing for a second order disappointed

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Typhanie R.
purchased on 15/11/2024
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1 /5
★☆☆☆☆

The products burn my face and my skin and I have even more pimples.

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Alison P.
purchased on 18/11/2024
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1 /5
★☆☆☆☆

No stars, more than dissatisfied! I complained and only got an email back telling me how to use the scrub ! Peeling is extremely bad and bites into the facial hair!

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Johannaanne A.
purchased on 14/11/2024
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1 /5
★☆☆☆☆

The package did not arrive and I still have not received my money back

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Julia K.
purchased on 18/09/2024
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1 /5
★☆☆☆☆

Never arrived

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Lorena S.
purchased on 20/10/2024
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1 /5
★☆☆☆☆

Shipping took over 10 days which is too long

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Steffen S.
purchased on 31/10/2024
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1 /5
★☆☆☆☆

2 wrong items received, after returning the wrong items still not received the correct goods, support slow, you have to keep asking for information yourself

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Stefanie D.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

Since I have ordered and the order is completely somewhere else and I have not gotten my money back I am not satisfied because I have given the address correctly and you have sent it wrong.

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Sandra Z.
purchased on 27/10/2024
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1 /5
★☆☆☆☆

Unfortunately I had to wait a very long time for my order, which I found disappointing, I needed some things urgently.

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Bianka M.
purchased on 24/10/2024
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1 /5
★☆☆☆☆

Bad customer focus

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Tina K.
purchased on 26/10/2024
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1 /5
★☆☆☆☆

Unfortunately, the products do not deliver what was promised. My son still has spots and gets new ones.

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Olesen N.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Parcel has not arrived and several weeks have passed in the meantime

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Vanessa C.
purchased on 23/10/2024
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1 /5
★☆☆☆☆

25.10. ordered and paid... Today, 09.11. still no goods received.

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Nadine K.
purchased on 25/10/2024
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1 /5
★☆☆☆☆

I think it's mean, because I ordered on 22.10.2024 and only received an email 2 weeks later that part of my order was not available. And I still have to wait at least until probably 15.11.

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Lena S.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Goods not received to date. Ordered on 26.09.2024. No response to inquiries.

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Martina R.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

Unfortunately I have not received my complete order, one part is missing (goat's milk soap)

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Lea M.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Product smells very unpleasant

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Tiara G.
purchased on 22/10/2024
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1 /5
★☆☆☆☆

Unfortunately I can't tolerate the goat's milk soap and the money was wasted 🙁

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Sabrina W.
purchased on 21/10/2024
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1 /5
★☆☆☆☆

0 stars

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Sabrina A.
purchased on 02/08/2024
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1 /5
★☆☆☆☆

I am very disappointed with the scrub I ordered. It is terrible.

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Charlotte S.
purchased on 01/10/2024
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1 /5
★☆☆☆☆

I still haven't received my goods today. I'm angry!!!!

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Vicky E.
purchased on 28/09/2024
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1 /5
★☆☆☆☆

My order has still not arrived

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Jessica R.
purchased on 30/09/2024
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1 /5
★☆☆☆☆

Parcel was delivered to a parcel store that no longer exists.

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Senta F.
purchased on 30/09/2024
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1 /5
★☆☆☆☆

Shipping is very slow, I still haven't received my order after more than two weeks. That's a shame, especially as I'm going on vacation in two days.

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Dorothee B.
purchased on 27/09/2024
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1 /5
★☆☆☆☆

I have not received the goods even after 2 weeks and the shipping company is also not clear where and when a pickup is possible

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Alesso B.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

I have not yet been able to pick up my order or have not been notified that I can pick it up at the Packstation!

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Vanessa N.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

My order could not be delivered directly to me, but I had to collect it from a ParcelShop.

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Jessica G.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

I still haven't received my order and I placed the order four weeks ago

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Valeria L.
purchased on 16/09/2024
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1 /5
★☆☆☆☆

Product is very good. Customer service, doesn't work for me at all, no accommodation, although the delivery address was given, it was left at the packing station, when I wrote to customer service, they were not at all accommodating, made me aware that I would have to pay shipping costs again if I didn't pick up the package. I informed them that I am not mobile, but the customer service was not interested at all, they were rather snippy, therefore product top, customer service flopp

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Daniela D.
purchased on 26/09/2024
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1 /5
★☆☆☆☆

The order has not yet arrived, although I should have received it by now according to the email.

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Pia R.
purchased on 20/09/2024
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1 /5
★☆☆☆☆

I have not received the product

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Brigitte E.
purchased on 17/09/2024
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1 /5
★☆☆☆☆

Paid the more expensive shipping to have it delivered to my home and then the package was dropped off at the parcel store...

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Ina M.
purchased on 18/09/2024
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