/10
★★★★★
based on 77342 reviews published
★★★★★
based on 77342 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I never received my order because the point relay returned my order because of annual closure ! I paid and never received my order
Doriane L.
purchased on 12/08/2024
Translated review
1
/5
★☆☆☆☆
No, I am not satisfied with this order, which I never received. You don't deserve any stars
Azza B.
purchased on 18/08/2024
Translated review
1
/5
★☆☆☆☆
Very disappointed with your products, i have written to customer service because after using your products i had pimples and a burning skin for several days. i have sent photos to customer service as i am requesting a refund.
Celia N.
purchased on 19/08/2024
Translated review
1
/5
★☆☆☆☆
I received my order, I sent you a message because there is a problem, for 10 days and I have no answer.
Carine S.
purchased on 18/08/2024
Translated review
1
/5
★☆☆☆☆
Parcels are only sent to your home for an extra charge and not to a parcel center even though you already pay the shipping fee. Other retailers also manage this. The self-set password of the customer account is sent in plain text to the stored email address, ergo presumably also stored. Security is subterranean, just wait for unwanted things to flutter in via this address. The product is very good, but I was asked about the shopping experience.
Bastian S.
purchased on 14/08/2024
Translated review
1
/5
★☆☆☆☆
I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.
Fabienne G.
purchased on 16/08/2024
Translated review
1
/5
★☆☆☆☆
The products sank in my parcel Complaint too complicated, asking for too many photos
Sophie B.
purchased on 16/08/2024
Translated review
1
/5
★☆☆☆☆
I would like to return my order in full and am not getting an answer...
Gabriella D.
purchased on 16/08/2024
Translated review
1
/5
★☆☆☆☆
Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate
Aida B.
purchased on 18/08/2024
Translated review
1
/5
★☆☆☆☆
Disappointed with the brush, which loses its bristles after the first use.
Alexandra R.
purchased on 19/08/2024
Translated review
1
/5
★☆☆☆☆
Expensive and my skin didn't like it
Aurore C.
purchased on 18/08/2024
Translated review
1
/5
★☆☆☆☆
Very disappointed as order placed 15 days ago and still not received
Cecile B.
purchased on 18/08/2024
Translated review
1
/5
★☆☆☆☆
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
Nejma K.
purchased on 14/08/2024
Translated review
1
/5
★☆☆☆☆
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
Ragna K.
purchased on 14/08/2024
Translated review
1
/5
★☆☆☆☆
I'm missing some articles
Frédérique R.
purchased on 16/08/2024
Translated review
1
/5
★☆☆☆☆
Still not collected
Delphine D.
purchased on 15/08/2024
Translated review
1
/5
★☆☆☆☆
Goods not received. Communication with customer service not satisfactory
Rhonda S.
purchased on 15/08/2024
Translated review
1
/5
★☆☆☆☆
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
Omar C.
purchased on 15/08/2024
Translated review
1
/5
★☆☆☆☆
My skin is unfortunately worse since I started using your products.
Mélanie P.
purchased on 15/08/2024
Translated review
1
/5
★☆☆☆☆
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
Laure S.
purchased on 22/07/2024
Translated review
1
/5
★☆☆☆☆
I have not received the order .....
Yohann M.
purchased on 13/08/2024
Translated review
1
/5
★☆☆☆☆
I still haven't received my parcel
Celine D.
purchased on 02/08/2024
Translated review
1
/5
★☆☆☆☆
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
Maria S.
purchased on 24/07/2024
Translated review
1
/5
★☆☆☆☆
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
Daniel T.
purchased on 10/08/2024
Translated review
1
/5
★☆☆☆☆
The products don't suit me.....they burn me..too bad.
Florence M.
purchased on 09/08/2024
Translated review
1
/5
★☆☆☆☆
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
Rosa B.
purchased on 06/08/2024
Translated review
1
/5
★☆☆☆☆
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
Elke P.
purchased on 07/08/2024
Translated review
1
/5
★☆☆☆☆
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
Soléna G.
purchased on 07/08/2024
Translated review
1
/5
★☆☆☆☆
I have not received my order.
Seham E.
purchased on 07/08/2024
Translated review
1
/5
★☆☆☆☆
Unfortunately, I don't like the product at all
Swetlana K.
purchased on 06/08/2024
Translated review