/10
★★★★★
based on 77496 reviews published
★★★★★
based on 77496 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!
Isabell E.
purchased on 16/04/2025
Translated review
1
/5
★☆☆☆☆
Package has not arrived. Still waiting for a refund.
Ann-kathrin P.
purchased on 03/04/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my order because something went wrong with my delivery address.
Elke S.
purchased on 17/03/2025
Translated review
1
/5
★☆☆☆☆
I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.
Giulia-maria S.
purchased on 28/03/2025
Translated review
1
/5
★☆☆☆☆
Bad - Package never arrived. Customer service does not respond.
SĂ©verine P.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
Stephanie K.
purchased on 14/03/2025
Translated review
1
/5
★☆☆☆☆
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
Pia T.
purchased on 17/03/2025
Translated review
1
/5
★☆☆☆☆
It burns on the face after a while and dries out the whole face
Aylin G.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
I can only judge products that I have actually received
Cindy W.
purchased on 05/03/2025
Translated review
1
/5
★☆☆☆☆
My package has not arrived..
Lisa-marie B.
purchased on 01/03/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
Patricia S.
purchased on 02/03/2025
Translated review
1
/5
★☆☆☆☆
I have not received my package yet đ
Julia V.
purchased on 20/02/2025
Translated review
1
/5
★☆☆☆☆
Item not received
Marina R.
purchased on 14/02/2025
Translated review
1
/5
★☆☆☆☆
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
Fabienne H.
purchased on 08/01/2025
Translated review
1
/5
★☆☆☆☆
The package did not arrive. Why do you send it to a depot and not to the customer's address?
Katharina S.
purchased on 07/02/2025
Translated review
1
/5
★☆☆☆☆
The item did not arrive and I have not received any feedback!
Christina D.
purchased on 08/02/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. đ
Carina F.
purchased on 06/02/2025
Translated review
1
/5
★☆☆☆☆
I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse
Anke K.
purchased on 23/01/2025
Translated review
1
/5
★☆☆☆☆
The pump on my oil-free cream doesn't work.
Pascale P.
purchased on 24/01/2025
Translated review
1
/5
★☆☆☆☆
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
Aurélie P.
purchased on 22/01/2025
Translated review
1
/5
★☆☆☆☆
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
Emmanuelle L.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
I haven't received my parcel yet. It arrived at a relay point that does not exist.
Jessica P.
purchased on 31/01/2025
Translated review
1
/5
★☆☆☆☆
I still haven't received my order
Hind P.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
Janine K.
purchased on 03/01/2025
Translated review
1
/5
★☆☆☆☆
I still haven't received anything!!!
Claire D.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
I placed my order 15 days ago and I still haven't received my parcel.
Amélie R.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
I did not receive the order obviously lost package
Carole H.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
I still haven't received my order
Hanane M.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
Stephanie S.
purchased on 02/02/2025
Translated review
1
/5
★☆☆☆☆
I have received an incomplete parcel
Amélie M.
purchased on 02/02/2025
Translated review