/10
★★★★★
based on 75145 published reviews
★★★★★
based on 75145 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.
Stephanie S.
purchased on 08/08/2024
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2/5
★★☆☆☆
Delivery was simply made to a pick-up store, although payment was made for doorstep delivery. There was no response to an email.
Marianne L.
purchased on 19/08/2024
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2/5
★★☆☆☆
I started 3 weeks ago, no difference and I'm losing as much hair. Oil in your ingredients too.
Anne-marie A.
purchased on 20/08/2024
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3/5
★★★☆☆
Good product
Lydie M.
purchased on 18/08/2024
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3/5
★★★☆☆
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
Yvonne D.
purchased on 15/08/2024
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3/5
★★★☆☆
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
Sonia M.
purchased on 13/08/2024
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2/5
★★☆☆☆
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
Gaelle M.
purchased on 10/08/2024
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2/5
★★☆☆☆
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
Audrey R.
purchased on 09/08/2024
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3/5
★★★☆☆
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
Carole C.
purchased on 29/07/2024
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2/5
★★☆☆☆
10/10
Hanane B.
purchased on 08/08/2024
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3/5
★★★☆☆
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
Lena W.
purchased on 08/08/2024
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3/5
★★★☆☆
Disappointed with the quantity of product now remains to be seen if it works well
Camille C.
purchased on 06/08/2024
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2/5
★★☆☆☆
For the moment I can't see any change in my skin 😢
Mathilde L.
purchased on 04/08/2024
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3/5
★★★☆☆
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
Stephanie R.
purchased on 02/08/2024
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2/5
★★☆☆☆
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
Madeleine K.
purchased on 01/08/2024
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3/5
★★★☆☆
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
Emilie R.
purchased on 30/07/2024
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3/5
★★★☆☆
Order never arrived. The opening of the dispute has not yet been successful.
Marie Laure A.
purchased on 31/07/2024
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2/5
★★☆☆☆
Disappointed by the products given the excessive price Do not correspond to my skin type I gave it to my mother
Camille H.
purchased on 29/07/2024
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2/5
★★☆☆☆
Not satisfied
Amani T.
purchased on 25/07/2024
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3/5
★★★☆☆
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
Melanie B.
purchased on 23/07/2024
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3/5
★★★☆☆
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
Verena M.
purchased on 24/07/2024
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3/5
★★★☆☆
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
Souad K.
purchased on 19/07/2024
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3/5
★★★☆☆
I haven't tried all the products yet, but I'm already satisfied with what I have 🙂
Priscillia H.
purchased on 30/06/2024
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2/5
★★☆☆☆
It misses the most expensive soap the one with goat's milk.. very disappointed still no refund offered by pin up secret.. first of last order that's for sure!!!! 😡
Marie B.
purchased on 18/07/2024
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2/5
★★☆☆☆
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
Helene Y.
purchased on 17/07/2024
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3/5
★★★☆☆
Delivery error
Francine L.
purchased on 12/07/2024
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2/5
★★☆☆☆
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
Sabrina B.
purchased on 12/07/2024
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3/5
★★★☆☆
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
Nicole S.
purchased on 06/07/2024
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3/5
★★★☆☆
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
Edwige L.
purchased on 11/07/2024
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2/5
★★☆☆☆
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
Saskia S.
purchased on 11/07/2024
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