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C
Rating: 5 out of 5
Impeccable
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Customer reviews of zefal.com
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 446 published reviews
Summary of reviews
Zefal delivers fast, reliable service with on-time or ultra-fast delivery and well-packaged shipments, ensuring products arrive quickly and in good condition. Customers highlight precise as-described products, thoughtful finishes, and practical items such as rear mudguards, panniers, skin armour, degreasers, and bike brushes that meet their needs. The shopping experience is smooth and efficient, supported by responsive customer service and clear, easy-to-use online ordering. Overall, customers repeatedly note strong product quality, practical innovations, and quick delivery as key strengths.
All reviews
A
Rating: 5 out of 5
Received quickly. Quality products. As ordered.
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J
Rating: 5 out of 5
Smart products, very well finished, and a very efficient online store. A French company where all the stakeholders seem to be top-notch
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L
Rating: 5 out of 5
Great gear! As always. The special rear mudguard for full-suspension bikes is really great!
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J
Rating: 5 out of 5
Great, product as described
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C
Rating: 5 out of 5
Great products and free delivery, I recommend them.
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F
Rating: 5 out of 5
Fast and efficient
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N
Rating: 5 out of 5
Good product, fast delivery
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R
Rating: 5 out of 5
Nothing to report
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C
Rating: 4 out of 5
Purchased the skin armour to protect the bike from scratches/chips. A good selection of precut stickers covering the down tube and chainstays. They’re transparent and don’t affect the look of the bike. Easy to apply. Cost about 25 euros and for the price I’m happy to recommend.
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P
Rating: 5 out of 5
On-time delivery and a quality product. It's a shame you have to accept the terms of service to leave a review.
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D
Rating: 5 out of 5
Despite a delivery delay, their responsiveness earns them a good rating
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Y
Rating: 5 out of 5
Quality product. Very fast delivery. I'm waiting for the water bottles to be restocked so I can place another order.
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Y
Rating: 5 out of 5
Very happy with my purchase on sale, lightweight, well packaged, and fast delivery
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J
Rating: 5 out of 5
Excellent-quality items, well-protected package and very fast delivery. Perfect
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D
Rating: 5 out of 5
As ordered, fast and careful shipping. Perfect
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C
Rating: 5 out of 5
Perfect delivery, and the degreaser and bike brushes are effective
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P
Rating: 5 out of 5
Anti-theft device meets my expectations, practical to use
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J
Rating: 5 out of 5
Fast shipping and a quality rearview mirror
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D
Rating: 3 out of 5
Fast dispatch and delivery. However, the Zefal products I received are not very good quality: the plastic rim tape made in China broke during installation, and the Cyclop mirror has a retaining screw that hits the handlebar grip (Brooks model). I had to saw the screw shorter and replace the Nylstop nut with a standard nut (with a drop of threadlocker) so the assembly would work.
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Response from zefal.com
Hello David,
Thank you for taking the time to share your experience and for your feedback on the fast dispatch. We are sorry that installing the rim tape and Cyclop mirror required these modifications; you can contact our customer service team to request a refund for the rim tape.
Kind regards,
The Zefal team
Thank you for taking the time to share your experience and for your feedback on the fast dispatch. We are sorry that installing the rim tape and Cyclop mirror required these modifications; you can contact our customer service team to request a refund for the rim tape.
Kind regards,
The Zefal team
G
Rating: 5 out of 5
As described
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G
Rating: 5 out of 5
Product as described, great quality, fast delivery, I recommend it
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J
Rating: 5 out of 5
Fast and very careful shipping. Excellent value for money.
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L
Rating: 5 out of 5
The package was delivered very quickly. Great product, both the mudguard and the panniers.
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O
Rating: 3 out of 5
Hello, I started to worry because I didn’t have any pending orders. So I contacted customer service, and they told me that I had paid but the order was still in my cart.
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Response from zefal.com
Hello, we apologize for the inconvenience. Despite the payment, your order remained in “cart” status in our system. We shipped your order as soon as we were notified of this.
Kind regards,
The Zéfal team
Kind regards,
The Zéfal team
-
Rating: 5 out of 5
top
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E
Rating: 5 out of 5
perfect
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G
Rating: 4 out of 5
satisfied with my purchase
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B
Rating: 5 out of 5
Received my order, everything went well, regarding the message. I recommend Zefal.
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M
Rating: 5 out of 5
Everything is as expected. Delivery was on time.
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P
Rating: 5 out of 5
Nickel
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D
Rating: 5 out of 5
Top
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C
Rating: 5 out of 5
Fast delivery, well packaged and according to my request
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S
Rating: 5 out of 5
Simple purchase, respected delivery, super products.
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C
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
quality product, fast delivery
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P
Rating: 4 out of 5
No problem with the delivery. However, I had difficulties placing my order (credit card systematically refused although perfectly valid). The problem was resolved when I chose Colissimo as the delivery method.
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Y
Rating: 5 out of 5
Quality product (robust and powerful lighting) and very good online shopping experience!
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N
Rating: 5 out of 5
Perfect
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P
Rating: 5 out of 5
Article in accordance with the order. Speed of shipping.
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