Customer reviews of zefal.com

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 393 published reviews
5 346 88% 4 25 6% 3 6 2% 2 6 2% 1 10 3%

Summary of reviews

Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.

All reviews

G
Gilles P.
Rating: 5 out of 5
following a purchase from 06/08/2026
Perfect
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Patrick L.
Rating: 5 out of 5
following a purchase from 04/08/2026
Product as described, fast delivery, great!
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Serge T.
Rating: 5 out of 5
following a purchase from 04/08/2026
Delivery and item as described. Perfect
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A
Aymeric L.
Rating: 5 out of 5
following a purchase from 03/08/2026
Packaging, shipping tracking, deadlines and perfect products!
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S
Sylvain D.
Rating: 5 out of 5
following a purchase from 02/08/2026
Well received my Gravel mini pump, superb design and quality that makes it a nice useful object!
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Philippe L.
Rating: 5 out of 5
following a purchase from 02/08/2026
Order meets my expectations
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C
Catherine E.
Rating: 5 out of 5
following a purchase from 30/07/2026
Fast shipping Quality products
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R
René V.
Rating: 5 out of 5
following a purchase from 29/07/2026
Very useful tool for rear vision and therefore greater safety
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D
Didier J.
Rating: 5 out of 5
following a purchase from 26/07/2026
Everything is in order
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--- P.
Rating: 5 out of 5
following a purchase from 23/07/2026
ras
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--- C.
Rating: 5 out of 5
following a purchase from 22/07/2026
Fast and careful delivery
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G
Gilles G.
Rating: 5 out of 5
following a purchase from 22/07/2026
Everything is going well as usual
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G
Gael J.
Rating: 5 out of 5
following a purchase from 23/07/2026
I really liked this site that sent me my product quickly. Seems serious and good choice of product.
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F
Frédéric B.
Rating: 5 out of 5
following a purchase from 19/07/2026
ras
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C
Corinne M.
Rating: 5 out of 5
following a purchase from 16/07/2026
Fast shipping, good quality item, exactly matches the description
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Adrien H.
Rating: 5 out of 5
following a purchase from 14/07/2026
Order arrived quickly and met my expectations
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J
Jean-Marc G.
Rating: 4 out of 5
following a purchase from 11/07/2026
I bought some degreaser and the spray gun doesn't work very well, unlike the product which is very effective.
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B
Bertrand W.
Rating: 1 out of 5
following a purchase from 13/07/2026
Luggage rack not compatible with my bike and return shipping costs at the customer's expense...
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Response from zefal.com
Hello Bertrand,

Thank you for your feedback and we are sorry to hear that the luggage rack is not compatible with your bike. In case of doubts, our "questions" section is always open to ensure you do not make mistakes regarding compatibilities. The return shipping costs at the customer's expense are specified in our terms and conditions. We take your feedback into account and will strive to improve this.

Best regards,
The zefal.com team
D
Didier G.
Rating: 5 out of 5
following a purchase from 13/07/2026
Fast and compliant
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L
Lionel V.
Rating: 5 out of 5
following a purchase from 14/07/2026
Good products
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F
Frédéric B.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very ingenious, designed by and for cyclists
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J
Jean Michel M.
Rating: 4 out of 5
following a purchase from 12/07/2026
Perfect except for the delivery being too long
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V
Vicente M.
Rating: 1 out of 5
following a purchase from 23/06/2026
Lack of information about shipping date, lack of tracking control, and lack of information in general. Delivery times were not met. Package delayed. Shipping prices excessively high. I will not repeat.
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Response from zefal.com
Hello, Vicente:

We thank you for taking the time to share your experience. We understand your frustration regarding the lack of information about your order and we really want to improve your experience. Have our emails with the tracking link ended up in your spam folder? It is true that the package took one day longer than announced from the moment the carrier picked it up at our facilities; we are working to resolve this issue.

Best regards,
The zefal.com team
G
Guillaume L.
Rating: 5 out of 5
following a purchase from 29/06/2026
Perfect and fast. good products at competitive prices
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A
Arnaud D.
Rating: 5 out of 5
following a purchase from 06/07/2026
Sturdy and very rigid luggage rack that allowed me to install a baby seat. The luggage rack fits perfectly on the bike thanks to its sliding adjustments. I highly recommend it.
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C
Christian P.
Rating: 5 out of 5
following a purchase from 06/07/2026
Order meets my expectations, careful and fast delivery, thank you.
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B
Bertrand J.
Rating: 4 out of 5
following a purchase from 05/07/2026
Site search not always obvious but great logistical efficiency and very good product quality!
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A
Ariel M.
Rating: 5 out of 5
following a purchase from 04/07/2026
Very good product Well received
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Philippe G.
Rating: 5 out of 5
following a purchase from 03/07/2026
An excellent product, choice in size, an ideal delivery experience. I recommend.
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C
Christophe B.
Rating: 5 out of 5
following a purchase from 04/07/2026
Top mountain bike mudguard, easy to install, remarkable efficiency, and it also beautified my bike
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C
Coville C.
Rating: 5 out of 5
following a purchase from 03/07/2026
Thank you very much for making spare parts for your products!!
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R
Renaud L.
Rating: 5 out of 5
following a purchase from 05/07/2026
top
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A
Arnaud A.
Rating: 5 out of 5
following a purchase from 04/07/2026
Quality product, experiential product, French product.
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L
Luis S.
Rating: 5 out of 5
following a purchase from 04/07/2026
Very good product quality price
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E
Emilien S.
Rating: 5 out of 5
following a purchase from 29/06/2026
very well
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T
Thomas A.
Rating: 5 out of 5
following a purchase from 02/07/2026
Fast shipping and as described
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--- A.
Rating: 5 out of 5
following a purchase from 30/06/2026
Everything is fine with the Zéfal company
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E
Emile D.
Rating: 4 out of 5
following a purchase from 30/06/2026
Products received on time, but a bit overpackaged for items already in their own packaging. After testing, very satisfactory quality of the bike shampoo, and I perhaps expected it to be more effective for the degreaser. Chain lubricant that matches what is sold and is easy to apply.
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J
Jacques B.
Rating: 5 out of 5
following a purchase from 26/06/2026
Received on time, complete and in accordance with my order.
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Olivier G.
Rating: 4 out of 5
following a purchase from 27/06/2026
Satisfied with the order
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