English 
Français 
Español 
Italiano 
Deutsch 
J
Rating: 5 out of 5
Excellent
Translated reviews
Customer reviews of zefal.com
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 393 published reviews
Summary of reviews
Customers consistently praise Zéfal for fast, reliable delivery and clear, accurate product descriptions. They highlight quick shipping, on-time arrivals, careful packaging, and efficient order processing that leads to a smooth, predictable buying experience. The product quality is repeatedly affirmed through mentions of sturdy, easy-to-install items, well-designed accessories for cyclists, and effective tools and bottles. Customer service and site experience stand out with positive notes on helpful support, a wide selection of sizes and parts, and a strong focus on meeting expectations with dependable performance.
All reviews
B
Rating: 5 out of 5
Impeccable
Translated reviews
A
Rating: 5 out of 5
Fast delivery and as expected
Translated reviews
J
Rating: 5 out of 5
Fast delivery, well-packaged products.
Translated reviews
G
Rating: 5 out of 5
super practical!
Translated reviews
M
Rating: 5 out of 5
Have quick compliant order
Translated reviews
A
Rating: 5 out of 5
Super product
Translated reviews
S
Rating: 4 out of 5
The product I had chosen did not meet my expectations. I received a quick refund after my product return. Kudos for the responsiveness, see you soon no doubt. Best regards,
Translated reviews
J
Rating: 5 out of 5
Good material and good service
Translated reviews
G
Rating: 5 out of 5
Thank you. I received my package very quickly
Translated reviews
H
Rating: 5 out of 5
Top
Translated reviews
P
Rating: 5 out of 5
Fast delivery and products as expected
Translated reviews
P
Rating: 4 out of 5
the top tube frame bag integrates perfectly. However, even stuck in its housing, the zipper tab makes a jingling noise against the zipper mechanism...pppfffff
Translated reviews
A
Rating: 5 out of 5
Ras
Translated reviews
E
Rating: 5 out of 5
Perfect!
Translated reviews
-
Rating: 5 out of 5
Very good
Translated reviews
B
Rating: 5 out of 5
Quality bike equipment, fast and careful delivery. I will definitely come back for future purchases!
Translated reviews
A
Rating: 1 out of 5
Package ordered 2 weeks ago and still nothing. Better to order on Amazon, it's more reliable.
Translated reviews
N
Rating: 5 out of 5
Package compliant and received quickly.
Translated reviews
B
Rating: 5 out of 5
-
Translated reviews
S
Rating: 5 out of 5
Fast, quality gear
Translated reviews
F
Rating: 5 out of 5
Fast, efficient
Translated reviews
A
Rating: 5 out of 5
Zealand very good product and good value for money....
Translated reviews
N
Rating: 5 out of 5
All good. Of very good quality.
Translated reviews
D
Rating: 5 out of 5
Perfectly in accordance with the description
Translated reviews
C
Rating: 5 out of 5
Quality products delivered quickly at a fair price, I remain very satisfied
Translated reviews
R
Rating: 5 out of 5
Happy with my order, hoping that the light lasts over time
Translated reviews
F
Rating: 5 out of 5
Top
Translated reviews
R
Rating: 5 out of 5
Ras
Translated reviews
O
Rating: 5 out of 5
At the top
Translated reviews
V
Rating: 2 out of 5
The stamp acquired is not useful to me and does not meet my needs. I don't think it's right to have to pay for return shipping. Moreover, the price of this product and the other one that is also part of my order is very expensive. There are other suppliers offering exactly the same products much more economically and even the bag for the bike rack, I found it for a little more than half the price (and they are their products with their brand). Therefore, NO, I am NOT satisfied.
Translated reviews
Response from zefal.com
Hello Vicente,
We regret that the product did not meet your expectations. We will strive to improve the clarity of our description in the future. Regarding the price of the products, these are our retail prices. We work closely with physical bike shops and do not want to compete with them with prices they cannot offer.
Sincerely,
The Zefal Team
We regret that the product did not meet your expectations. We will strive to improve the clarity of our description in the future. Regarding the price of the products, these are our retail prices. We work closely with physical bike shops and do not want to compete with them with prices they cannot offer.
Sincerely,
The Zefal Team
E
Rating: 2 out of 5
I chose Zefal because it is a French company. But as soon as I opened the package, I saw that the product was no longer the same quality as my previous purchase of the same reference: - quality of the plastic (much more "light" - phone placement with Velcro, much less practical as the phone is longer to insert, same for removing it. - and the made in China disappointed me for a French company, the initial reason for my purchase. Consequently, I make a link between the quality of the product and its origin. Previous purchase from memory in 2019. I doubt this one will last me as long. That's my feedback.
Translated reviews
Response from zefal.com
Hello Eric, Thank you for your feedback. For our new Pack console, we can assure you that it maintains the same lifespan as the previous model. The new system for inserting the phone is designed to limit the risk of overheating phones. As for the made in China, we are always transparent about that. 60% of our products are made in our factory in Jargeau, the other part abroad. Information about the origin can be found on our product pages. Luggage is the main category concerned by production abroad, but we are trying to find solutions to change that.
We wish you many kilometers with your product.
Best regards,
We wish you many kilometers with your product.
Best regards,
S
Rating: 5 out of 5
Top products and FR plus
Translated reviews
J
Rating: 5 out of 5
Very good experience, material conforms to the description, very reasonable price!
Translated reviews
R
Rating: 5 out of 5
quality products, delivery always on point... customer service and support perfect! RJ CYCLES
Translated reviews
O
Rating: 5 out of 5
Fast service and meets my expectations
Translated reviews
M
Rating: 5 out of 5
12 days to receive an order is long, I received the equipment very well the day before leaving... no delivery time indication on the site is not normal. I usually order directly from specialists rather than from Amazon for example but this was a bit long...
Translated reviews
Response from zefal.com
Hello,
Thank you for your feedback and your rating of 5/5. We are glad to hear that you are satisfied with the received equipment. We understand that the delivery time may have been frustrating and we apologize for this setback. We experienced some IT issues that delayed orders. We take your feedback on the indication of delivery times into account. Thank you again for your feedback and your trust.
Best regards,
The Zéfal team
Thank you for your feedback and your rating of 5/5. We are glad to hear that you are satisfied with the received equipment. We understand that the delivery time may have been frustrating and we apologize for this setback. We experienced some IT issues that delayed orders. We take your feedback on the indication of delivery times into account. Thank you again for your feedback and your trust.
Best regards,
The Zéfal team
H
Rating: 5 out of 5
Good products. References.
Translated reviews
O
Rating: 5 out of 5
Everything went well!
Translated reviews
M
Rating: 5 out of 5
For fork bags. Delivered quickly, and great product!
Translated reviews